Terminix - Worcester -Termite & Pest Control

It was okay. I felt that they did not do all that they could do. They just did the minimum and did not address one of the issues we have such us termite activity.

Terminix was incapable of treating our rodent problem and has been dishonest in their dealings with me after agreeing to cancel my service and refund my money. My service was cancelled but I have yet to get a refund almost two months after being told I would. My wife and I got the exclusion service after hearing scurrying in our family room. We planned to be customers of Terminix for years and wanted a partner to protect our home since we live in a wooden area. In the months after signing our agreement in late June 2019, and paying the year in full, Terminix failed in doing anything to remedy the problem. They never caught a rodent or even officially diagnosed the problem. The scurrying in the family room got worse over time. I was very clear in describing where we were hearing the noises, yet the technician never set traps or showed any interest in the room where we actually had the problem. Traps were set in the basement and attic and they didn’t catch anything over the weeks and months they were set. Instead of changing course and trying something new the plan never changed. It got to the point where Terminix would show up for a follow-up, go into the attic for a couple minutes to check the traps (again nothing was ever caught), and then leave saying that we need to schedule another follow-up in a couple weeks and repeat this mindless and ineffective process. It was clear that the technician was not interested in doing the work to remedy the problem. We also had a couple experiences where the technician never showed up to a scheduled appointment. I lost faith in Terminix and spoke with Allan and Mark from the Worcester branch about the poor service. I was especially concerned about the fact that the problem was seemingly getting worse and the potentially health risks that could be posed to my pregnant wife. Mark agreed to cancel our service and issue us a refund when we spoke on 11/2/20. Allan called me the next day to confirm that our service would be cancelled, and we’d get a full refund, yet he wasn’t clear on the timeline. We got notice that our service was cancelled on 11/12/20. We have yet to receive a refund and multiple attempts to reach Mark and Allan for a status update were unsuccessful both through direct calls and multiple inquiries through customer service. We’re at the point now where we have to file a business complaint through the attorney general’s office. We ended up hiring a local pest removal company shortly after cutting ties with Terminix. There was an area outside in the back corner of the family room where mice could climb up and get into the soffits – Terminix never properly sealed the outside (I have pictures of what they did) or bothered to recheck even though this is where we were hearing the activity. The new company properly sealed the outside and wired traps in the soffit. Multiple mice were caught in the soffit traps over the next few days. Within a week the scurrying in the family room was completely gone. The fact that a new company was able to treat our problem so quickly speaks volumes to the completely ineffective service we got from Terminix – they didn’t live up to their end of the contract and now won’t return my calls regarding the status of my refund.

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Good. We had termites 2 years after moving in house, damage was fixed and we began using Sentricon Staions by Terminex. They ended their contract with Sentricon and have their own which we currently use. The initial investment in the stations was expensive and they encouraged us to switch to their Thermidor Products but we refused. We have another company on cape cod which uses that for carpenter ants

They were fine to work with. Their prices were reasonable.

I have used them for years now.  They are prompt for the appointments. They take my requests well. I wish their prices were lower.

They do a nice and thorough job. They are clean and punctual for the appointments.  The technicians are very curteous and polite.  They are very aware of not tracking dirt into the house.

The work is done satisfactory.

They do the job.  They are dependable and they keep their appointments. The technician is very efficient and pleasant.

My experience has been fine.  I had ants for years and they were able to solve my problems.  They show up on time for the appointments and they call to let me know when they are coming.

They were fine to work with. I have been using for awhile now. The technician is very pleasant. I have no problems with getting a hold of them and getting an appointment.

They have been fine to work with. I have been using them for 25 years now. I do feel their prices are a little expensive for the amount of time they are out here. Their quality of work is good.

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I have been a Terminix customer since 2009 with both a termite policy and a pest control policy.  This spring I spotted termite
action in an old stump in my back yard and called Terminix for termite service for the first time ever.  Rather than a service call they sent the sales guy out and gave ma a $1,000 estimate.  When I called to ask why the explained the credit card I had on file for termite service expired back in February and the service was canceled.  Never-mind the fact I was not notified, I also had pest control services the entire time that they continued to bill fine on an alternate credit card. I had know way of knowing I did not have protection and continued to see automated charges going through from Terminix.  To top it off when I called customer service they could care less. I would not recommend this company to anyone.  I have seen a Terminx employee about once a year at my house and have never had any service claim.  I feel taken and very frustrated. 

*********UPDATE************
Local branch contacted me and is working this out with me.

It went well