Mr Sandless Central Massachusetts
About us
The Quick No Sanding Solution To Beautiful Floors. Independently Owned & Operated by Frank Pupillo.
Business highlights
Services we offer
Hardwood flooring, cleaner, maintenance, refinishing & sanding, tile refinishing.
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 91% | ||
| 5% | ||
| 0% | ||
| 0% | ||
| 5% |
"Thank You [Member Name Removed]!"
"Thank you [Member Name Removed]! We appreciate the business."
"Thank you [Member Name Removed]!"
"Unfortunately the discrepancies in this review speak for itself. After stating they walked on floors with bare feet and socks only, neglected to mention a large dog which they do mention further down in this review. This customer also does not mention the fact that they had all maple floors and had them sanded just prior to calling us. The sander sanded the floors and then told this customer that he could not stain the floors dark because they were maple, then just re-polyurethaned them. Oh, forgot to mention, (and neither does the review above) the customer wanted the floors stained a dark brown from their original "natural" color which is not a good idea on maple. After going over all the options and potential problems in trying to achieve this, (I also had 2 employees with me during this discussion with the customer), the customer responded with ....she wants what she wants. At this point I told the customer that the only way to achieve a darker color is by replacing the floors or using the Mr Sandless process where we add color to our finish and it "tints" the floor darker and takes several coats depending on how dark they wanted to go. Again, I cautioned the customer that our process is not staining directly into the wood and that their large dog would potentially create an issue as it is not something we normally do. So the end result is this review above. Extra caution was not taken as much as I explained it to them. In addition, when the customer called with issues, I responded immediately and attempted to take a look to repair and fix, however, the customer was unable to make himself available to have me take care of it. This being after many attempts. I always responded and have the phone logs to prove so. In closing, the "F's" in the other categories are simply incorrect. After 7 1/2 years in business, 99.99% satisfaction rating, hundreds of positive reviews, I pride myself on professionalism, punctuality, Responsiveness and quality. I apologize for to this customer for being dissatisfied."
"Thank you for the A"
"Thank you!"
Frank was able to meet on fairly short notice to look at the floors and provide an estimate. It is a small apartment, and all of the tenant's belongings need to remain in the unit, so there are some unique logistical challenges here. Frank offered to do the work over two separate days without any extra charge. This would allow two rooms to be cleared out, the work completed, and then they'll come back and do the other two rooms a few days later. Considering they could have done all four rooms in one day if given free rein of the place, I thought that it was quite generous of Frank to offer to phase the work for no additional fee.
Today was day 1 of the refinishing. Jay and Nick were tasked with the job. There was a minor mishap with GPS directions, which landed them at the same address, only in the next town over. I'll admit that when I first looked at the house about 2 years ago before I bought it, I ended up at the same house they did. Turns out the tenant currently living in the unit did the same exact thing when she first moved in a few years ago as well. We all got a laugh out of it when they showed up, and I think I owe the little old lady the next town over a fruit basket or something.
Ok, on to the work. Jay and Nick put drop clothes down on the floors in the rooms they needed to walk thru to get to the work area, and got right to it. Basically what they do is use a floor buffer with a semi-abrasive pad, and a proprietary cleaning chemical, which has a nice citrus odor. My understanding of this process is that it removes any loose or delaminated finish, as well as any dirt that has been set into the floor. Also being a wet process, there is no dust whatsoever.
After the semi-abrasive buffing, the floor is thoroughly cleaned. Two sealer coats are applied, followed by one finish coat, in either satin or gloss. Both the sealer coats as well as the finish coat are water based, and have minimal odor. Even without any active ventilation the odor was similar in intensity as it would be if the walls in the rooms had simply been painted. This is a huge plus for an occupied home and is generally more environmentally friendly as well.
The finish looked great and really brought new life to the 125+ year old floors. The other two rooms will be done next week and I expect great results there as well!
"Thank you!"
"Thank you!"
"Thank You!"
Worked hard, cleaned up completely, couldn't ask for more.
"Thank You!"
"Thank You!"
We could not be happier. They were friendly and professional. Explained exactly what they were going to do and all work was performed in a timely and orderly manner.
Our floors look great. Not like showroom new, but like beautifully cared for 100 year old floors.
"Thank you for the great review. It was a pleasure working with you."
"Thank you for the review."
"Thanks for the A ratings! It was my pleasure."
The results varied. I am satisfied with the job in places where the floor finish (it had been polyurethaned before) was still in pretty good shape. He could go over it with his special and quot;Mr Sandlessand quot; finish very quickly and it dried nice and hard in about 8 hours or less. Looks good in the 2 bedrooms that had only minimal scuffing. The areas where the finish had already worn down the wood and grey stain/discoloration had happened to my maple floors however did not turn out well. Frank did caution me that they wouldn't look like and quot;newand quot; but would have the discoloration and so they did.
The and quot;Mr Sandlessand quot; process is great if you have floors with minor scuffing but no actual damage or discoloration. For floors like mine, where the prior tenants had beat them up with repeated chair-scraping and letting their kids run amok with outdoor toys indoors (the only explanation I can figure out for the damage... pogo sticks? tricycles?), it does not make them look good. They really need to be sanded to get the discoloration out, and grind out the dents. That's where Mr Sandless isn't very helpful.
So the decision whether to use this process or not depends mostly on the condition of your existing floors.
Aside from that my most negative feedback was that one or both of them used the BRAND NEW bathroom while working in the apartment and I had to clean up urine on my brand-new toilet, on the rim, down the front and on the tile floor. If you are using my bathroom, gentlemen, do not make me have to disinfect and mop up after you!!!
"As I appreciate all of the positive comments and thank my customer for them and my B rating, I would like to respond to a few of the "not so positive" comments. The Member process is not as limited as this report might lead you to believe. Our process handles certain wear and graying areas very well. The uncertain results stem from not knowing how long a particular area of a floor has been left with no finish and how much damaged the bare wood has taken in. Water damage, heavy wear, and pet stains, are examples of areas where even a full sanding, in most cases, cannot not make appear 100% new again. In these areas, incidentally, we always try to get into the wood "deeper" just like a sanding does, to see if the damaged area will come back to match up with it's surroundings. If it does not, than it is a damaged board and is likely grayed and darkened all the way through. The only option here is board replacement. As mentioned in the report, thankfully, I always point the uncertainty of these areas out to the customer. As far as the "urine" incident in the brand new bathroom goes, I can only answer for myself and state that I did not use the facilities at all that day. I unfortunately cannot answer for my employee from that day as he cannot recall whether or not he did either. I can only say that it is my policy as the business owner to not use the customer's bathroom but rather use a public restroom instead while on a break(s). I also cannot speak for the other contractors, not in my employ, working on the property. That being said, if for some reason a Mr. Sandless employee was responsible in this rare occurrence for the uncleanliness, I apologize and will practice better options in the future."
"It was a pleasure. Couldn't ask for a better testimonial! Thank you."
"Thanks for the kind words and wonderful rating!"
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