Mr Sandless Central Massachusetts
About us
The Quick No Sanding Solution To Beautiful Floors. Independently Owned & Operated by Frank Pupillo.
Business highlights
14 years of experience
Services we offer
Hardwood flooring, cleaner, maintenance, refinishing & sanding, tile refinishing.
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.69 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 89% | ||
| 0% | ||
| 0% | ||
| 0% | ||
| 11% |
Showing 1-9 of 9 reviews
Paul T.
Nov 2018
The technician show up on time and day they said they would. They Went over what they where going to do. My wife and I went out to came back four hours later and they where putting the last coat of finish down. The floors look awesome. We are very happy with the finished product. The whole process too 6.5 hours
Response from Mr Sandless Central Massachusetts
"Thank You [Member Name Removed]!"
Ronald A.
Oct 2017
One day as advertised!
Response from Mr Sandless Central Massachusetts
"Thank you [Member Name Removed]! We appreciate the business."
Martha C.
May 2017
exceeded my expectations
Response from Mr Sandless Central Massachusetts
"Thank you [Member Name Removed]!"
Kimberly H.
Aug 2016
Awful! After 1 week of having all of my floors done in my house(and walking on floors with bare feet or socks only), we were seeing several chips, scratches and marks in every room of our house( i attached a few examples of our floor after just 7 DAYS)The floors looked terrible and worse than before we hired Mr.Sandless. Needless to say, we were very upset and wanted to get floors fixed or a partial refund. When reaching out to owner he was argumentative, defensive, didnt come out when he committed to, and was unwilling to get matter resolved. We felt like the owner was not standing behind his product and felt like he was giving us the runaround. I strongly recommend to anyone who is thinking about using this company to think twice!! The product does not withstand a pet or areas that are walked on frequently. We are out $2700 and after 2 months had to pay (again) to have all of our floors completely redone due to substandard product and inability to resolve floor issues with the owner. I'm absolutely disgusted. I typically don't leave negative comments but felt I needed to so other people don't throw their money away by getting Mr. Sandless to do your floors.
Response from Mr Sandless Central Massachusetts
"Unfortunately the discrepancies in this review speak for itself. After stating they walked on floors with bare feet and socks only, neglected to mention a large dog which they do mention further down in this review. This customer also does not mention the fact that they had all maple floors and had them sanded just prior to calling us. The sander sanded the floors and then told this customer that he could not stain the floors dark because they were maple, then just re-polyurethaned them. Oh, forgot to mention, (and neither does the review above) the customer wanted the floors stained a dark brown from their original "natural" color which is not a good idea on maple. After going over all the options and potential problems in trying to achieve this, (I also had 2 employees with me during this discussion with the customer), the customer responded with ....she wants what she wants. At this point I told the customer that the only way to achieve a darker color is by replacing the floors or using the Mr Sandless process where we add color to our finish and it "tints" the floor darker and takes several coats depending on how dark they wanted to go. Again, I cautioned the customer that our process is not staining directly into the wood and that their large dog would potentially create an issue as it is not something we normally do. So the end result is this review above. Extra caution was not taken as much as I explained it to them. In addition, when the customer called with issues, I responded immediately and attempted to take a look to repair and fix, however, the customer was unable to make himself available to have me take care of it. This being after many attempts. I always responded and have the phone logs to prove so. In closing, the "F's" in the other categories are simply incorrect. After 7 1/2 years in business, 99.99% satisfaction rating, hundreds of positive reviews, I pride myself on professionalism, punctuality, Responsiveness and quality. I apologize for to this customer for being dissatisfied."
Michele P.
Jun 2016
unknown
Response from Mr Sandless Central Massachusetts
"Thank you for the A"
Ellen A.
Apr 2016
unknown
Response from Mr Sandless Central Massachusetts
"Thank you!"
Shawn L.
Mar 2016
First a little background - I own a 2-family home, circa 1890, with tenants occupying both units. One of the tenants is coming up on lease renewal and she asked if I could do a few things to freshen the place up a bit. The biggest thing she asked about was refinishing the (original) fir wood floors in four of the rooms in her unit. The floors were to the point where the existing finish was pretty beaten up, but the wood itself was still in good shape. She was right, the floors definitely needed some work, and being somewhat (and unapologetically) pragmatic, I know that it is quite a bit easier, cleaner, cheaper and far less disruptive to refinish now while a sandless option is still a viable option. As an added bonus I get to keep an outstanding tenant happy.
Frank was able to meet on fairly short notice to look at the floors and provide an estimate. It is a small apartment, and all of the tenant's belongings need to remain in the unit, so there are some unique logistical challenges here. Frank offered to do the work over two separate days without any extra charge. This would allow two rooms to be cleared out, the work completed, and then they'll come back and do the other two rooms a few days later. Considering they could have done all four rooms in one day if given free rein of the place, I thought that it was quite generous of Frank to offer to phase the work for no additional fee.
Today was day 1 of the refinishing. Jay and Nick were tasked with the job. There was a minor mishap with GPS directions, which landed them at the same address, only in the next town over. I'll admit that when I first looked at the house about 2 years ago before I bought it, I ended up at the same house they did. Turns out the tenant currently living in the unit did the same exact thing when she first moved in a few years ago as well. We all got a laugh out of it when they showed up, and I think I owe the little old lady the next town over a fruit basket or something.
Ok, on to the work. Jay and Nick put drop clothes down on the floors in the rooms they needed to walk thru to get to the work area, and got right to it. Basically what they do is use a floor buffer with a semi-abrasive pad, and a proprietary cleaning chemical, which has a nice citrus odor. My understanding of this process is that it removes any loose or delaminated finish, as well as any dirt that has been set into the floor. Also being a wet process, there is no dust whatsoever.
After the semi-abrasive buffing, the floor is thoroughly cleaned. Two sealer coats are applied, followed by one finish coat, in either satin or gloss. Both the sealer coats as well as the finish coat are water based, and have minimal odor. Even without any active ventilation the odor was similar in intensity as it would be if the walls in the rooms had simply been painted. This is a huge plus for an occupied home and is generally more environmentally friendly as well.
The finish looked great and really brought new life to the 125+ year old floors. The other two rooms will be done next week and I expect great results there as well!
Frank was able to meet on fairly short notice to look at the floors and provide an estimate. It is a small apartment, and all of the tenant's belongings need to remain in the unit, so there are some unique logistical challenges here. Frank offered to do the work over two separate days without any extra charge. This would allow two rooms to be cleared out, the work completed, and then they'll come back and do the other two rooms a few days later. Considering they could have done all four rooms in one day if given free rein of the place, I thought that it was quite generous of Frank to offer to phase the work for no additional fee.
Today was day 1 of the refinishing. Jay and Nick were tasked with the job. There was a minor mishap with GPS directions, which landed them at the same address, only in the next town over. I'll admit that when I first looked at the house about 2 years ago before I bought it, I ended up at the same house they did. Turns out the tenant currently living in the unit did the same exact thing when she first moved in a few years ago as well. We all got a laugh out of it when they showed up, and I think I owe the little old lady the next town over a fruit basket or something.
Ok, on to the work. Jay and Nick put drop clothes down on the floors in the rooms they needed to walk thru to get to the work area, and got right to it. Basically what they do is use a floor buffer with a semi-abrasive pad, and a proprietary cleaning chemical, which has a nice citrus odor. My understanding of this process is that it removes any loose or delaminated finish, as well as any dirt that has been set into the floor. Also being a wet process, there is no dust whatsoever.
After the semi-abrasive buffing, the floor is thoroughly cleaned. Two sealer coats are applied, followed by one finish coat, in either satin or gloss. Both the sealer coats as well as the finish coat are water based, and have minimal odor. Even without any active ventilation the odor was similar in intensity as it would be if the walls in the rooms had simply been painted. This is a huge plus for an occupied home and is generally more environmentally friendly as well.
The finish looked great and really brought new life to the 125+ year old floors. The other two rooms will be done next week and I expect great results there as well!
Response from Mr Sandless Central Massachusetts
"Thank you!"
Catherine L.
Mar 2015
unknown
Response from Mr Sandless Central Massachusetts
"Thank you!"
Annie G.
Jan 2015
They did very good work. Reasonable price and great customer service
Response from Mr Sandless Central Massachusetts
"Thank You!"
Licensing
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FAQ
Mr Sandless Central Massachusetts is currently rated 4.6 overall out of 5.
Mr Sandless Central Massachusetts accepts the following forms of payment: CreditCard
Yes, Mr Sandless Central Massachusetts offers free project estimates.
No, Mr Sandless Central Massachusetts does not offer eco-friendly accreditations.
No, Mr Sandless Central Massachusetts does not offer a senior discount.
No, Mr Sandless Central Massachusetts does not offer emergency services.
No, Mr Sandless Central Massachusetts does not offer warranties.