Mr Sandless Central Massachusetts
About us
The Quick No Sanding Solution To Beautiful Floors. Independently Owned & Operated by Frank Pupillo.
Business highlights
14 years of experience
Services we offer
Hardwood flooring, cleaner, maintenance, refinishing & sanding, tile refinishing.
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.822 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 91% | ||
| 5% | ||
| 0% | ||
| 0% | ||
| 5% |
Showing 1-22 of 22 reviews
Paul T.
Nov 2018
The technician show up on time and day they said they would. They Went over what they where going to do. My wife and I went out to came back four hours later and they where putting the last coat of finish down. The floors look awesome. We are very happy with the finished product. The whole process too 6.5 hours
Response from Mr Sandless Central Massachusetts
"Thank You [Member Name Removed]!"
Ronald A.
Oct 2017
One day as advertised!
Response from Mr Sandless Central Massachusetts
"Thank you [Member Name Removed]! We appreciate the business."
Martha C.
May 2017
exceeded my expectations
Response from Mr Sandless Central Massachusetts
"Thank you [Member Name Removed]!"
Kimberly H.
Aug 2016
Awful! After 1 week of having all of my floors done in my house(and walking on floors with bare feet or socks only), we were seeing several chips, scratches and marks in every room of our house( i attached a few examples of our floor after just 7 DAYS)The floors looked terrible and worse than before we hired Mr.Sandless. Needless to say, we were very upset and wanted to get floors fixed or a partial refund. When reaching out to owner he was argumentative, defensive, didnt come out when he committed to, and was unwilling to get matter resolved. We felt like the owner was not standing behind his product and felt like he was giving us the runaround. I strongly recommend to anyone who is thinking about using this company to think twice!! The product does not withstand a pet or areas that are walked on frequently. We are out $2700 and after 2 months had to pay (again) to have all of our floors completely redone due to substandard product and inability to resolve floor issues with the owner. I'm absolutely disgusted. I typically don't leave negative comments but felt I needed to so other people don't throw their money away by getting Mr. Sandless to do your floors.
Response from Mr Sandless Central Massachusetts
"Unfortunately the discrepancies in this review speak for itself. After stating they walked on floors with bare feet and socks only, neglected to mention a large dog which they do mention further down in this review. This customer also does not mention the fact that they had all maple floors and had them sanded just prior to calling us. The sander sanded the floors and then told this customer that he could not stain the floors dark because they were maple, then just re-polyurethaned them. Oh, forgot to mention, (and neither does the review above) the customer wanted the floors stained a dark brown from their original "natural" color which is not a good idea on maple. After going over all the options and potential problems in trying to achieve this, (I also had 2 employees with me during this discussion with the customer), the customer responded with ....she wants what she wants. At this point I told the customer that the only way to achieve a darker color is by replacing the floors or using the Mr Sandless process where we add color to our finish and it "tints" the floor darker and takes several coats depending on how dark they wanted to go. Again, I cautioned the customer that our process is not staining directly into the wood and that their large dog would potentially create an issue as it is not something we normally do. So the end result is this review above. Extra caution was not taken as much as I explained it to them. In addition, when the customer called with issues, I responded immediately and attempted to take a look to repair and fix, however, the customer was unable to make himself available to have me take care of it. This being after many attempts. I always responded and have the phone logs to prove so. In closing, the "F's" in the other categories are simply incorrect. After 7 1/2 years in business, 99.99% satisfaction rating, hundreds of positive reviews, I pride myself on professionalism, punctuality, Responsiveness and quality. I apologize for to this customer for being dissatisfied."
Michele P.
Jun 2016
unknown
Response from Mr Sandless Central Massachusetts
"Thank you for the A"
Ellen A.
Apr 2016
unknown
Response from Mr Sandless Central Massachusetts
"Thank you!"
Shawn L.
Mar 2016
First a little background - I own a 2-family home, circa 1890, with tenants occupying both units. One of the tenants is coming up on lease renewal and she asked if I could do a few things to freshen the place up a bit. The biggest thing she asked about was refinishing the (original) fir wood floors in four of the rooms in her unit. The floors were to the point where the existing finish was pretty beaten up, but the wood itself was still in good shape. She was right, the floors definitely needed some work, and being somewhat (and unapologetically) pragmatic, I know that it is quite a bit easier, cleaner, cheaper and far less disruptive to refinish now while a sandless option is still a viable option. As an added bonus I get to keep an outstanding tenant happy.
Frank was able to meet on fairly short notice to look at the floors and provide an estimate. It is a small apartment, and all of the tenant's belongings need to remain in the unit, so there are some unique logistical challenges here. Frank offered to do the work over two separate days without any extra charge. This would allow two rooms to be cleared out, the work completed, and then they'll come back and do the other two rooms a few days later. Considering they could have done all four rooms in one day if given free rein of the place, I thought that it was quite generous of Frank to offer to phase the work for no additional fee.
Today was day 1 of the refinishing. Jay and Nick were tasked with the job. There was a minor mishap with GPS directions, which landed them at the same address, only in the next town over. I'll admit that when I first looked at the house about 2 years ago before I bought it, I ended up at the same house they did. Turns out the tenant currently living in the unit did the same exact thing when she first moved in a few years ago as well. We all got a laugh out of it when they showed up, and I think I owe the little old lady the next town over a fruit basket or something.
Ok, on to the work. Jay and Nick put drop clothes down on the floors in the rooms they needed to walk thru to get to the work area, and got right to it. Basically what they do is use a floor buffer with a semi-abrasive pad, and a proprietary cleaning chemical, which has a nice citrus odor. My understanding of this process is that it removes any loose or delaminated finish, as well as any dirt that has been set into the floor. Also being a wet process, there is no dust whatsoever.
After the semi-abrasive buffing, the floor is thoroughly cleaned. Two sealer coats are applied, followed by one finish coat, in either satin or gloss. Both the sealer coats as well as the finish coat are water based, and have minimal odor. Even without any active ventilation the odor was similar in intensity as it would be if the walls in the rooms had simply been painted. This is a huge plus for an occupied home and is generally more environmentally friendly as well.
The finish looked great and really brought new life to the 125+ year old floors. The other two rooms will be done next week and I expect great results there as well!
Frank was able to meet on fairly short notice to look at the floors and provide an estimate. It is a small apartment, and all of the tenant's belongings need to remain in the unit, so there are some unique logistical challenges here. Frank offered to do the work over two separate days without any extra charge. This would allow two rooms to be cleared out, the work completed, and then they'll come back and do the other two rooms a few days later. Considering they could have done all four rooms in one day if given free rein of the place, I thought that it was quite generous of Frank to offer to phase the work for no additional fee.
Today was day 1 of the refinishing. Jay and Nick were tasked with the job. There was a minor mishap with GPS directions, which landed them at the same address, only in the next town over. I'll admit that when I first looked at the house about 2 years ago before I bought it, I ended up at the same house they did. Turns out the tenant currently living in the unit did the same exact thing when she first moved in a few years ago as well. We all got a laugh out of it when they showed up, and I think I owe the little old lady the next town over a fruit basket or something.
Ok, on to the work. Jay and Nick put drop clothes down on the floors in the rooms they needed to walk thru to get to the work area, and got right to it. Basically what they do is use a floor buffer with a semi-abrasive pad, and a proprietary cleaning chemical, which has a nice citrus odor. My understanding of this process is that it removes any loose or delaminated finish, as well as any dirt that has been set into the floor. Also being a wet process, there is no dust whatsoever.
After the semi-abrasive buffing, the floor is thoroughly cleaned. Two sealer coats are applied, followed by one finish coat, in either satin or gloss. Both the sealer coats as well as the finish coat are water based, and have minimal odor. Even without any active ventilation the odor was similar in intensity as it would be if the walls in the rooms had simply been painted. This is a huge plus for an occupied home and is generally more environmentally friendly as well.
The finish looked great and really brought new life to the 125+ year old floors. The other two rooms will be done next week and I expect great results there as well!
Response from Mr Sandless Central Massachusetts
"Thank you!"
Catherine L.
Mar 2015
unknown
Response from Mr Sandless Central Massachusetts
"Thank you!"
Annie G.
Jan 2015
They did very good work. Reasonable price and great customer service
Response from Mr Sandless Central Massachusetts
"Thank You!"
Thomas C.
Dec 2014
Frank and crew were professional, on time and great guys. Gave me pointers on a couple small projects they saw needed doing.
Worked hard, cleaned up completely, couldn't ask for more.
Worked hard, cleaned up completely, couldn't ask for more.
Response from Mr Sandless Central Massachusetts
"Thank You!"
Lauren B.
Dec 2014
The work that was done was very great, the cost is unbeatable, I love my new floors.
Response from Mr Sandless Central Massachusetts
"Thank You!"
Patrice M.
Oct 2014
unknown
Sean F.
Dec 2013
We could not be happier. They were friendly and professional. Explained exactly what they were going to do and all work was performed in a timely and orderly manner.
Our floors look great. Not like showroom new, but like beautifully cared for 100 year old floors.
Jodi P.
Aug 2013
Sand less and gloss finish on kitchen floor...
Ruth O.
Aug 2013
Frank and son were very prompt, courteous and a very good team to work with on this very large job. Our floors look beautiful and we are very glad we chose Mr.Sandless over traditional sanding of this area. For the area done, we were very pleased with the time it took to complete, which was also a big plus for using this system. Overall, we are very very happy.
Response from Mr Sandless Central Massachusetts
"Thank you for the great review. It was a pleasure working with you."
Lois L.
Jul 2013
I used Angie's List and found Mr. Sandless in Central Worcester. I called Mr. Sandless , Frank Pupillo, the owner, was responsive to my questions and explained the process. He carefully stressed the success of the sandless procedure depended on the condition of the floor and my personal expectations. I was "cautiously optimistic". An appointment was scheduled. Mr. Pupillo and his assistant arrived promptly, looked at the floor and started the process. I was most pleased with his professionalism and his attention to detail, but most of all with the results.
Response from Mr Sandless Central Massachusetts
"Thank you for the review."
Leonard S.
May 2013
I Called, they came quick,estimate firm but kept to it, worh the price,the floor is much better though given water stains as good as it could be. It seems if floor are too bad this process would be better than the hassle of sanding. Polite expert.
Response from Mr Sandless Central Massachusetts
"Thanks for the A ratings! It was my pleasure."
Gary Z.
Jan 2012
Overall it went very well, Frank responded to my request within a day and he confirmed the price and the date via e-mail. One week before the job I received a phone call to confirm the appointment and they arrived on time. Before they started Frank reviewed what he was planning to do and explain the limits of the process of fixing the problem areas of my floor before starting. They completed refinishing the floor within 4 hours and it came out has I expected. So I am very satisfied with the overall experience.
Yvonne F.
Dec 2011
It's a good way to even your floors out and fill in some cracks, if your floor doesn't need a full on going over but it's looking tired. It was perfect, it dried in the same day. The guy was really nice, showed up on time, pleasant and did a good job. There was one tiny streak.
Polly N.
Oct 2011
The process is nearly dustless. It is also fast-drying, and without the horrible headache-inducing odor of traditional polyurethane finishes. All that is great. The owner and operator of this company is outstanding - punctual, responsive, really nice, friendly, and very very interested in your business. He fit me in on short notice; gave me a price competitive with my regular floor sanders, showed up ready to work, and brought a helper. All good. I had a short time frame to turn around my beautiful rental apartment where the floors were beat up by the prior tenants and time, price, and results were all important to me. It was all freshly painted and I do love that I did not have to re-vacuum the walls, windowsills, ceiling fans etc. as you must do after and quot;traditionaland quot; floor sanders come through..
The results varied. I am satisfied with the job in places where the floor finish (it had been polyurethaned before) was still in pretty good shape. He could go over it with his special and quot;Mr Sandlessand quot; finish very quickly and it dried nice and hard in about 8 hours or less. Looks good in the 2 bedrooms that had only minimal scuffing. The areas where the finish had already worn down the wood and grey stain/discoloration had happened to my maple floors however did not turn out well. Frank did caution me that they wouldn't look like and quot;newand quot; but would have the discoloration and so they did.
The and quot;Mr Sandlessand quot; process is great if you have floors with minor scuffing but no actual damage or discoloration. For floors like mine, where the prior tenants had beat them up with repeated chair-scraping and letting their kids run amok with outdoor toys indoors (the only explanation I can figure out for the damage... pogo sticks? tricycles?), it does not make them look good. They really need to be sanded to get the discoloration out, and grind out the dents. That's where Mr Sandless isn't very helpful.
So the decision whether to use this process or not depends mostly on the condition of your existing floors.
Aside from that my most negative feedback was that one or both of them used the BRAND NEW bathroom while working in the apartment and I had to clean up urine on my brand-new toilet, on the rim, down the front and on the tile floor. If you are using my bathroom, gentlemen, do not make me have to disinfect and mop up after you!!!
The results varied. I am satisfied with the job in places where the floor finish (it had been polyurethaned before) was still in pretty good shape. He could go over it with his special and quot;Mr Sandlessand quot; finish very quickly and it dried nice and hard in about 8 hours or less. Looks good in the 2 bedrooms that had only minimal scuffing. The areas where the finish had already worn down the wood and grey stain/discoloration had happened to my maple floors however did not turn out well. Frank did caution me that they wouldn't look like and quot;newand quot; but would have the discoloration and so they did.
The and quot;Mr Sandlessand quot; process is great if you have floors with minor scuffing but no actual damage or discoloration. For floors like mine, where the prior tenants had beat them up with repeated chair-scraping and letting their kids run amok with outdoor toys indoors (the only explanation I can figure out for the damage... pogo sticks? tricycles?), it does not make them look good. They really need to be sanded to get the discoloration out, and grind out the dents. That's where Mr Sandless isn't very helpful.
So the decision whether to use this process or not depends mostly on the condition of your existing floors.
Aside from that my most negative feedback was that one or both of them used the BRAND NEW bathroom while working in the apartment and I had to clean up urine on my brand-new toilet, on the rim, down the front and on the tile floor. If you are using my bathroom, gentlemen, do not make me have to disinfect and mop up after you!!!
Response from Mr Sandless Central Massachusetts
"As I appreciate all of the positive comments and thank my customer for them and my B rating, I would like to respond to a few of the "not so positive" comments. The Member process is not as limited as this report might lead you to believe. Our process handles certain wear and graying areas very well. The uncertain results stem from not knowing how long a particular area of a floor has been left with no finish and how much damaged the bare wood has taken in. Water damage, heavy wear, and pet stains, are examples of areas where even a full sanding, in most cases, cannot not make appear 100% new again. In these areas, incidentally, we always try to get into the wood "deeper" just like a sanding does, to see if the damaged area will come back to match up with it's surroundings. If it does not, than it is a damaged board and is likely grayed and darkened all the way through. The only option here is board replacement. As mentioned in the report, thankfully, I always point the uncertainty of these areas out to the customer. As far as the "urine" incident in the brand new bathroom goes, I can only answer for myself and state that I did not use the facilities at all that day. I unfortunately cannot answer for my employee from that day as he cannot recall whether or not he did either. I can only say that it is my policy as the business owner to not use the customer's bathroom but rather use a public restroom instead while on a break(s). I also cannot speak for the other contractors, not in my employ, working on the property. That being said, if for some reason a Mr. Sandless employee was responsible in this rare occurrence for the uncleanliness, I apologize and will practice better options in the future."
Kathryn M.
Sep 2011
It was a wonderful experience that exceeded our expectations! We just bought a new home and were on a tight schedule to have the floors redone before our furniture was moved in. Frank responded to my inquiry within a few hours and scheduled us right in. He was enthusiastic and professional. He spent a long time explaining the service and he was honest about what we could expect to see with the results. He was so easy to work with, he showed up on time and did a thourough walk through of the floors with us so we felt comfortable knowing which areas would be completely transformed and which areas might not be due to previous damage already there. He was done within the time frame he said he would be. He was extremely friendly, nice and enthusiastic about his work. The floors came out gorgeous! We were a little nervous at first because we weren't sure we would get the results we wanted without sanding but we are so happy and the price was far more reasonable than any going with traditional sanding. An added bonus is that there was no mess, no smell and it dried extremely fast so the next day we were walking on them. I would recommend Frank and Me. Sandless to my friends and family and definitely use his service again!
Response from Mr Sandless Central Massachusetts
"It was a pleasure. Couldn't ask for a better testimonial! Thank you."
Gina S.
Aug 2011
I was moving into a house and had a very tight time frame for getting work done, which precluded a full sand and refinish of the floors. Plus, the floors were in good shape but just needed the finish evened out and spruced up a bit so I thought the full sand job was a bit overkill. Also, I have a one-year-old and I didn't want the fumes that usually come with refinishing. This was the perfect solution. My floors are gleaming and they were dry the same day so we were able to continue working on the house the next day rather than having to wait another day or two for the floors to dry. There was no odor and no mess. They also filled in some holes that existed from previous carpet jobs, making them much less visible. Frank was very pleasant and professional and was truly pleased that I was happy with the results.
Response from Mr Sandless Central Massachusetts
"Thanks for the kind words and wonderful rating!"
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FAQ
Mr Sandless Central Massachusetts is currently rated 4.8 overall out of 5.
Mr Sandless Central Massachusetts accepts the following forms of payment: CreditCard
Yes, Mr Sandless Central Massachusetts offers free project estimates.
No, Mr Sandless Central Massachusetts does not offer eco-friendly accreditations.
No, Mr Sandless Central Massachusetts does not offer a senior discount.
No, Mr Sandless Central Massachusetts does not offer emergency services.
No, Mr Sandless Central Massachusetts does not offer warranties.