Find top-rated Pros in your area
Enter a zip code and get matched to businesses near you.
CK Smith Superior
Electrical Baseboard or Wall Heater - Repair, Brick or Stone Fireplace - Install, Brick or Stone Fireplace Repair,
About us
Welcome to ckSmithSuperior, central New England's leading heating and cooling specialist and fuel provider. We are a Total Energy Company available for every home comfort need, including home heating oil delivery, propane delivery, kerosene delivery, equipment installation and maintenance, plumbing, and more. Our values are traditional, with a premium on great customer service, but our vision is progressive. We install advanced equipment that brings down your energy costs and reduces your carbon footprint.
Business highlights
Emergency services offered
132 years of experience
Services we offer
Duct Upgrades and Replacements, Heating & Air Conditioning Installations, Heating & Air Conditioning Repair, Heating Oil Delivery, Heating Oil Service, Hydroair System Installations, Indoor Air Quality Solutions, New Heating & Air Conditioning Zones, Oil Tank Replacements, Propane Delivery, Propane Service, Water Heater Installations
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.514 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 79% | ||
| 7% | ||
| 7% | ||
| 0% | ||
| 7% |
Showing 1-14 of 14 reviews
Brian D.
Jan 2020
HORRIBLE!! See Below - We had a brand new $9000 Furnace and Water Heater installed in our Worcester home that we paid in full 2 days ago that was recommended by this company. It has broken 3 times now in the first 48 hours. On top of that it's winter with no heat and we have a 4-month-old baby!! Waking up at 6 A.M to a house that is 50 degrees is beyond unacceptable! Let's go down this fun course of events, because we have a very strong feeling it is not the last of these great times. • Day 1 – 3 hours after install and the crew has left our basement starts filling with water. Their tech discovers after walking into our house and jokingly saying “I hear you have a new pool” finds it was pressurized improperly and has to readjust it so it would stop “burping” water. Great, oh and I had to make the suggestion on turning the furnace off to see if the pressure is off, do I know anything about furnaces ...NO, was this guy about to leave without doing anything…. YES! • Night 1 – We wake up to a freezing house while our 4-month-old baby is crying to a non-working furnace and zero heat. Oh, by the way it is 17 degrees out. We call the emergency line again and they send a tech that takes an hour and a half to get here and he gets to work. He is not sure what it is but replaces our oil tank filter and what he says is a “bad nozzle”. He says, “these can sit at the factory for a while and they can go bad”, wow glad they are using “NEW PARTS” on our “NEW $9000 furnace”? It starts running and we are now a bit paranoid and worried about what could be next since we hear heat during the winter is important, especially for keeping a 4-month-old baby warm. Oh, and I had to miss half a day of work because of this. • Day 2 – I go to my job in Rhode Island and at almost 12 P.M on the dot my wife calls me extremely mad that once again the furnace is not running and the screen on this “New Furnace” say “power fault”. They are now sending their “Head tech” to check it out and I have to leave work early and miss almost a full day. So, are the other techs the garbage techs they sent before?? I will continue this story since I am sure this is not the last of this winter fun.
Response from CK Smith Superior
"Hi [Member Name Removed]. Thank you for your feedback and thank you for choosing us for your heating system installation. We are sorry to hear that there have been issues with your new heating system. While extremely uncommon, unforeseen issues can sometimes arise. We will be following up with you again after our technician's visit yesterday to ensure that we have the issue completely resolved. We apologize for any inconvenience and are willing to make it right by you for any lost time for you to meet with us again. Thank you again for your business and we look forward to working with you to resolve the present issue."
Amit B.
May 2017
They are good. They deliver on time.
Rhonda H.
Sep 2016
Excellent - Workers were Friendly and Professional and worked very clean.
Response from CK Smith Superior
"Thank you [Member Name Removed] for taking the time to provide us feedback on your recent boiler & AC installation. We appreciate the opportunity and for your years of loyalty as a customer. Thank you for choosing ckSmithSuperior as your heating & AC provider!"
Shawn R.
Sep 2016
.
Shawn R.
Sep 2016
.
Response from CK Smith Superior
"Hi [Member Name Removed]. Thank you taking the time to give us a review on Angie's List. We appreciate your business, Happy Holidays!"
Jeanne Z.
May 2016
unknown
Michele M.
Dec 2015
unknown
Response from CK Smith Superior
"Hi [Member Name Removed]. Thank you for your feedback on Angie's List. We appreciate the opportunity to perform the installation of your new boiler and are happy that the work rendered was to your satisfaction. We wish you & your family a safe & happy Holiday Season! Sincerely, Anthony Santoro Jr. General Manager"
Patrick H.
Jun 2015
unknown
Response from CK Smith Superior
"Thank you for your feedback [Member's name removed] as well as your past patronage. It has been our pleasure to provide heating deliveries and to service your heating system for the past 5 years. Good luck at your new home!"
Art B.
Jun 2015
unknown
Response from CK Smith Superior
"Hello [member name removed]. Thank you for taking the time to give us a review. We appreciate the opportunity to service your account throughout the years. We wish you luck with your gas heating system and all other pursuits. Please give us a call if we can be of service for future air conditioning needs. Thank you again [member name removed]!"
Melanie S.
Dec 2014
unknown
Phyllis T.
Dec 2014
I find them to be very good as well, very responsive. I use them regularly. They deliver oil on a regular basis. I had an oil delivery 2 weeks ago. The service they provide is also on my furnace. I have a service contract with them. They come out and service it annually and if I have a problem anytime, they also come out. They have an excellent response. They are tied up with another company so I get a discount on the cost of oil.
KELLY M.
Oct 2013
I was assinged CK Smith as my oil provider when I signed on for Mass Energy. When I set up my service plan with them, they came out for my annual maintenance, they found that though the previous oil company said everything was fine, there was a large crack in the combustion chamber of my boiler. Both the technicians that came out (to perform routine maintenance, and to repair the cracked boiler) were very thorough, and explained everything they were doing to me and showed me how to take care of the boiler (as I had never had one before). I think their service is top knotch.
My only compliant is that though I have two oil tanks, that did not get recorded in the record for a while and I was getting frequent deliveries when I was not expecting them.
My only compliant is that though I have two oil tanks, that did not get recorded in the record for a while and I was getting frequent deliveries when I was not expecting them.
Alan C.
Sep 2013
I had recently bought a home and needed an oil service. I was interested in a service plan but this required that CK Smith inspect and repair deficiencies in the system. They replaced the vent pipe above for 129.00-one could have bought the section at Home Depot for 10 dollars. But their section of pipe plus labor was 129 ? They later told me they needed to change some small fittings, this cost about $140 for a few fittings. I later got a quote for them for a new furnace-it was $800 higher than other quotes and did not include the cost of modifying the ductwork-the others did. The company does great work, very competent and professional but in my personal opinion their pricing is agressive.
John N.
Mar 2012
He was prompt and very professional. I would highly recommend him
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
CK Smith Superior is currently rated 4.5 overall out of 5.
CK Smith Superior accepts the following forms of payment: CreditCard
Yes, CK Smith Superior offers free project estimates.
No, CK Smith Superior does not offer eco-friendly accreditations.
No, CK Smith Superior does not offer a senior discount.
Yes, CK Smith Superior offers emergency services.
No, CK Smith Superior does not offer warranties.