Window World of Boston LLC

Initial sales process went well. Estimate included itemized pricing of each window. Financing explained (and written) in clear simple language. Installation was when things started going downhill. Our most expensive large bay window was installed with a broken lock. It would was the installer who actually brought it to our attention. We were told customer service would follow up with us. A bathroom screen had a hole in it. Again installer was aware of problem. Overall installation was sloppy. I received an email from a Window World rep requesting a review. We told the rep about our unresolved issues with installation and told her a review would be forthcoming after we heard from customer service. This person apologized and again told us a customer service rep would call us That was on Feb 11 2022. No word yet from customer service. Not happy and cannot recommend.

Had 10 windows replaced on 2nd floor of house. 2 guys showed up, did a good job, cleaned up well after, and asked if I had any questions. Very pleased with work, would hire again.

Window World did some work with us. I think it was about $1000 for the window. They were efficient but the window, the knob or crank of the window coincided with the faucet so it does not open freely. The work is good except that there is a major obstacle opening the window. The crank is in the same area that the faucet it, problem. They need to have all the windows that they have on display in the show room so people can see them before people purchase them.

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Windows were replaced in one day, second day was used for exterior trim work. Installers were great, cleanup after installation was exceptional.

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It took 2 1/2 days, if that. I was worried that there would be paint chipping and we would need a lot of repair, but they were truly professional. I noticed right away that the temperature of the home and the noise improved.

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Great. I strongly recommend you ask for Norman & Brian as installers, There true Boston Boys. I watched them work, they are really talented. I got everything that I expected. No surprises. The windows are an incredible value.

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They have very good services there. They replaced the old windows with the new ones. It was good. It has a lifetime warranty. This one was about $2000 cheaper than the other estimates I got.

Appt was scheduled about a month in advance - no call from them confirming the appt or the time they would be arriving. I ended to call them and leave several messages before they called back the day before the appt with the time of the service - this was important for scheduling my workday. The gentlemen providing the service were nice and professional. The moved curtains and furniture to wash the windows but didn't put them back before they left. The problem came when we added the windowsill and screen package - they could not process a CC on site or add it to the original payment. We spoke to the manager over the phone and he was the unprofessional one - he was argumentative and implied that we were not making a payment due to race. We will not be using them again.

Totally satisfied with the work done on the home at a price less than many of the other installers we received estimates from.  The finished product looks great, but the job took two weeks longer than quoted.  The contractor and crew were polite, and arrived on time every day.  The end result was worth the wait, but we hadn't planned for such a long project.
Pro's:  Affordable, no hidden fees, payment terms, nice finished product
Cons: The exterior clean up was poor.  There were lots of nails and small debris left around the yard after the job was done.  The employees at Window World were not responsive, unless it was something they needed. 
Overall:  I would hire Window World again but with different expectations.

I bought a condo in Newburyport where Window World Boston
(out of Woburn, MA)  had installed the
windows.  Since I wasn't aware and,
apparently neither were the previous owners, that the warranty needed to be
transferred to me within 30 days of closing, the windows are no longer covered
under their ?lifetime? warranty.  So,
ok  but I have a broken pane of glass and
am willing to pay for it to be replaced. 
So far I can't get them to fix the window.  They don't call back as promised.  I was told that the owner (Eric) would call
me.  Didn't call.  I called back and left voice mail with the
Service Manager (Gayle, I believe), no call back.  The service manager immediately puts me in
defensive mode whenever I have spoken with her - very grating demeanor.  Every time I ask a question she immediately
wants me to talk to the owner.  The
warranty situation feels like a "clever" business practice and they
provide very poor support of their product as far as I can tell.  The service manager recently asked me to see
if I could get the factory to repair the window under a factory warranty
knowing full well that they'd ask for the paperwork to prove that I was the
original purchaser of the windows or that the warranty had been transferred to
me within the 30 days.  This seems to be
a stalling tactic.  Maybe they are trying
to wear me down.  I?ll post this review
to every site where I can do so in hopes that buyers will be cautious when
doing business with this company.  It
will cost me a few hundred dollars to get the window repaired but by posting
this, they may lose thousands in business and don?t seem overly concerned about
the reputational damage it will cause to the company.   Notice
on their website they have plenty of testimonials regarding sales and
installation but only one video regarding the warranty which I could not get to
run.  Also, I don?t think any of the
testimonials pertain to Window World in Woburn.  Some good may also come of this post if
someone selling or buying a home, who may have overlooked the window warranty,
will remember to transfer the warranty.  Buyer
of Window World Windows beware.  Buyer of
a residence with Window World Windows beware.

I posted the same as above on bbb.com (Better Business Bureau) and here is the response from the GM below.  Note that he had time to follow-up to bbb and admit that he talked to me and promised to repair the window, but still hasn't made any moves to call or to actually repair the window.  Again, beware...

Comment from the Business:My name is ****, GM of Window Word of Boston. In response to this post, my records indicate that I in fact personally spoke to *** on 10/31/2014. Our discussion entailed the fact that all Window World windows come with a life time transferable warranty. However in ***** case (*** not being the original purchaser of the windows), the original purchaser failed to transfer the warranty as required upon selling their condo. Regardless of that fact, I made it perfectly clear that Window World would honor warranty coverage for the windows and window components at no charge. (Excluding Labor) Window World labor rates are well below prevailing industry rates.by on 12/29/2014

I got them from a personal reference. They were punctual and on time. They did all the work they were contracted to do. They had a couple of problems but they solved them in a timely manner. They were good to deal with and the service was what I expected, no surprises. The price was reasonable.

The 3 person crew came on time and was constant and informative with all their work, awesome job with the 10 windows. Replacement and was all complete with 6-8 hours.

It was fine and it went well overall.

I have nothing but positive things to say starting with the price (more than competitive) and the quality of the work that was done.  The house looks great!  My only thought is that a post-work follow up would have been nice.  I would not hesitate to use Window World again in the future!

We like the new windows very much. They are much better than the old ones. Windows world provide lifetime warranty on all their windows, including broken glasses. The pricing sheet the customer finally got was so clear. And you can choose different options and change the total price immediately to see if it fits into your budget. It is like what Amazon Cloud Service Bill if ever saw one (very detailed). All other quotes were blurred and hard to figure out what would be provided.

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The techs doing the job were excellent. Showed up on time, were clean, and efficient. I will have Window world do the rest of my windows in the near future.

Everything went good. We liked the price. We like their responsiveness.