The Boston Solar Company

"Dear [Member Name Removed], We regret that your experience has left you disappointed in your decision to choose Boston Solar for your project. As you mentioned, we worked with the town and our internal team to secure an exception to what would have been the standard equipment location on the front of the house in the interest of providing a custom installation that met with your preferred location while maintaining code compliance. We recognize that there was a gap in communication with our field crew on this matter when they arrived and have used this as an opportunity to improve our internal communication. The final location of the equipment was determined by our team to be the best possible configuration that met with all relevant requirements but we understand that this is not what you were hoping for. At no point has it been our intention to give you the impression that your concerns were not being taken seriously, and multiple members of our Leadership Team have been in touch to try and arrive at a resolution. We remain hopeful that we will be able to come to an agreement that is mutually acceptable regarding this matter."

"[Member Name Removed], I appreciate you taking the time to speak to me yesterday regarding the concerns outlined in your review. As we discussed, all of us at Boston Solar sincerely apologize for the issues that arose with your project, starting from the installation issue resulting from the roof framing which was not consistent throughout the entire plane where we were installing. I can completely understand your frustration with the delays in charting a path forward and providing alternative options for the project. I know that our team would never purposely provide misleading information, but it is clear that there were communication issues at multiple stages of the process which is something that we seek to avoid at all costs. As is the case any time we do not meet our high standards for service, we will be doing an in depth review to identify any improvements that can be made to our processes to ensure that this does not occur again. In the meantime, I will continue to be in touch to discuss a resolution to recognize the issues that arose. It is very important to us that moving forward, you can be confident as we are in not only the long term financial benefits of the system, but also our ability to provide support for the system."

"Thank you for the stellar rating [Member Name Removed], we truly appreciate it and look forward to continuing to provide an excellent experience throughout the life of your system! -Stefan Rosellini, Customer Experience Manager"

"Thank you for the wonderful review! I'm very glad to hear that our team was able to deliver a seamless and supportive process for your solar project. Congratulations on your new system! Let us know if we can ever be of further support."

"Thank you for your A review, and for working with Boston Solar. Please let us know if we can ever be of further help down the road."

"Thank you for your wonderful review. I'm very pleased to hear that your entire experience was easy and that our team was responsive and met your expectations. Let us know if we can ever be of help down the [Member Information Removed]. - Chris Johnson, Customer Experience Manager"

"Hi [Member Name Removed], thank you so much for leaving us a review! We're delighted you were so happy with your experience. We strive to make every customer experience a great one. If you ever have a question, please do not hesitate to call or email us. And remember, if you want to share your experience with others and earn money at the same time, there's an app for that! http://www.bostonsolar.us/refer-a-friend/ --Natalie Holtgrefe, Director of Marketing"

"Thank you for sharing the experience you had with our Boston Solar team. We are happy we were able to provide a good customer service experience. We appreciate your business. Best Regards, Michele Buchanan Operations Manager"

"Dear [Member Name Removed], Thank you for taking the time to post your review on Angie's List. While I am happy that the work met your expectations, clearly we have some additional training that needs to happen in order to improve the overall customer experience. Your comments will allow me to refocus training on customer service, positive attitude, and thoroughly cleaning up during and after the project. Thank you for choosing Boston Solar! Best, Michele Buchanan Operations Manager"

"Mr. [member name removed] , Thank you for taking the time to post a review of the recent work we performed at your home. We are always working to improve our process, and your comments will help us do that. I am troubled to hear that as a result of the insulation work we performed, your home suffered damage. While I know insulation can be a disruptive installation in a home, the fact is we need to continue to improve and work harder to train our employees in order to avoid these situations. I plan on addressing this in our safety and training meetings this week with all of our insulation crews. I was able to reach the painter today, and he assures me you are scheduled for next Monday, the 25th to finish the painting of the repaired area. I will be monitoring the schedule myself, to be sure this appointment does take place as scheduled. Thank you again for taking the time to share your experience. Best Regards, Michele Buchanan Operations Manager"

"Thank you[member name removed]. We appreciate your review!"