PetSmart

It was very good.

It's been fine ,but had to reschedule a few times our family member was on hospice at our home for past year ,so upset groomer didn't want to do my dogs any more we had her for a few years she wouldn't even talk to us or understand our situation,that's not the way to do business very upsetting, spoke with manager nothing resolved ,they just lost three dogs getting groomed ,I would not recommend this place to anyone.

They are affordable and I will use them again.

This PetSmart in Woburn is defintely a bargain compared to other daycare/boarding facilities and I'm pretty sure my dog is well taken care of when I've dropped her off for the day or night. She seems happy to have all the attention she gets there and they have reported that they all love her there. However, I do have a few concerns which will probably prevent from taking her back there again. In the two times I've recently boarded her there, the overwhelming odor of pet urine had completely inundated me when I went to drop her off. I've boarded at other PetSmarts before and this is the first location that has ever had any sort of odor, which tells me this particular location isn't clean. In addition, after one of my dog's stays she developed a skin infection and although in no way do I know that it is related to her stay at this location, she never had any problems prior and with the cleanliness issue it makes me wonder. Some draws back, due to the breed of dog I have (pitbull terrier) PetSmart's policy is not to let my dog into play group with other dogs while I know of many other daycare/boarding facilities that have no such policy. Also the dogs do not go outside to do their business but are taken to a and quot;pottyand quot; room. Although I know both of these policies are to cover them for liability, there are better options to this. I'm kind of glad my dog isn't allowed to go into the play groups as I have observed these dogs seem completely bored. Despite packing 10-15 dogs into a tiny room, they barely play with each and simply are laying around the room. The attendant also only watches them and doesn't attempt to interact with the dogs at all. One last thing that is more of an inconvenience more than anything, on weekday mornings it is extremely busy dropping off first thing in the morning. I waited 25 minutes to check in one morning despite having a reservation due to them only having one associate working the hotel check in.

They just have a very sincere interest in my dog. The second time I went back, they knew immediately that it was nanny. It was a very personal touch. I used the day care at Petsmart moving and they are the band, they rock. I recommend Petsmart day care and their hotel.

I like that there are windows so you can see where the animals are caged. It gives me peace of mind.

I called to make a reservation, the person on the phone was cheerful and efficient. They called a few days before to confirm our reservation and to remind me if she wanted special food I could bring it, I went in the day of our reservation and was expected. Everything this time and the previous 2 times worked the way I hoped it would. They do not collect payment until you return which is pretty good too.

They have taken care of my pet twice. They are very good and I have been really pleased with their service. They have got a pet hotel there and that service would be an overnight service only. They are very reasonable and professional. My dog doesn't seem to be unhappy when he comes back and he seems fine. He seems well adjusted too. They also have a nice program and the price that they charge depends on the size of the dog. They charged around $27 to $30 a day for all the services. You can also pick certain services that you need for your pet. So, they have customized service for the dog. I was really pleased with the care that they provided. They are very through while checking the dog and making sure that he is healthy. However, PetSmart is a nice and clean facility. I had been going to someone who was a lot more expensive, but PetSmart is good now. If need be, then I would use their services in the future too.