Pann Home Services Inc

Inspection was free under a monthly contract we have. They were prompt and reliable.

They are way to expensive. They charged me for some kind of subscription service, I don't understand what that is about. Two workers came out. They were fine.

They came out in 2015 and did a good job with the annual inspection and cleaning. However when they came in 2016, they barely looked at the boiler and then told us we needed a new one because it was cracked. They tried to sell us one for $10k ( apparently discount included). That seemed high so we got a second quote- and come to find out the boiler was fine and we didn't need a new one. I felt the Pann tech was dishonest. We cancelled our membership with them

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The apology was appreciated.

This was a very poor experience.  The service was booked on Tuesday for an appointment on Friday between 10 - 2 PM. Crew of two arrived just before 2 PM.  They had already indicated that there would be a charge of $70 just to show up which I approved.  They then demanded a $299 charge just to do diagnostics.  It took them less than 15 minutes to remove the faucet and identify the clogged filter and that a washer needed to be replaced.  They then quoted me wanted to charge me another $225 for just cleaning the filter and replacing the washer.  The today bill was $590 for about an hour and half for two people.  The job could have been easily done by one.  

He was prompt- responded the same day, explained and showed me everything that was wrong and how he was going to fix it. He was efficient, smart professional and patient with the challenging plumbing and with me. The valves had rusted and were completely unfunctional. Thus, there was a lot of extra muscle work work and price with this job. And although I rated the cost as less than excellent, I am sure he gave me the going price for the parts and labor. He also gave us a senior discount.

The two plumbers (Rich and Mike) arrived on time and were professional.  They completed the job on a timely basis within 4 hours.  The quality of work was outstanding.  I would definitely consider using them again.

Overall, very pleased.  
I've used Pann in past all for HVAC work.   Here is the good:
Punctual - always on time and when running late they call 30 mins ahead.  If they have to reschedule you are top of list.
Clean - they walk in house with booties over boots and keep work place clean
Knowledge - Depends on tech.  They have techs that are experts in specific field.  One guy for controls, one guy for plumbing (master), one electrician (master).
Customer Service - Top notch.  The one bad experience I had with them was corrected, money refunded and no arguments.
The no so good (can't say bad)
Because of experts in each area work sometimes takes more than one visit.  Example, control expert may need plumber to come change something he can't do.  
Price - Higher than others.  But work and parts used are top quality AND you can haggle to a point.  I also have a service plan with them for HVAC and it allows discounts on other work like general plumbing.  
For me quality, familiarity with system and customer service justifies the cost.  Again, that is my personal opinion.
 

Over prices.

Pann was very responsive: I called their phone number past midnight, received a callback the next morning, and was told that they could have someone to come by later that morning to fix it. I immediately informed my manager at work that I'd be coming in late due to a problem with my heating system. Unfortunately, the technician did *not* arrive at the specified time -- the appointment kept getting pushed back later and later in the day. Finally, someone showed up at 4 PM -- which means that my entire workday is gone.
On the plus side, the technician was friendly, clear, and professional. He investigated the problem, and was able to fix it on the spot. The price seemed rather steep, though. Pann has a subscription plan, where you can pay a fixed amount every month in exchange for priority service and discounts, and the technician tried to sell me on it. However, after the very poor punctuality that I experienced, and the lackluster reviews on Angie's List, I wasn't willing to tie myself to this company, so I declined. He kept on pushing the subscription service suspiciously hard, though, which was annoying.
I would consider using Pann again if they offered some sort of incentive for me to do so. But the initial experience I had with them left a bad impression.

Geraldo Pann and an assistant spends between 2.5 and 3 hours weekly cleaning a two story home with hardwood floors.  His company has been with me for over 5 years.  When special needs arise like placing storm windows or summer screens, he is always available and responsive.  He is much like the postman and keeps his weekly commitment no matter the weather or circumstance.

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First of all, the guy who gave us the estimate said it would cost about $12,000.  It cost more than $20,000!!
He said the reason he was so far off was because we needed to have an additional power circuit installed in our electrical panel to accommodate the electrical needs of the unit.  But we showed him our electrical panel when he came to give us the estimate, so it was only because he was incompetent that he didn't realize that our electrical panel, as is, was not sufficient.
He also estimated that it would just take one day to install the system.  It took an entire week.
 He also did not tell us that the workmen would be cutting a number of holes in our ceiling (in order to snake wires and tubes to the units).  Furthermore, the workmen had access to our laundry closet (a small room in our hallway) in order to route the wires etc.  The first day they locked the room.  It had a washer and dryer in it. Why would they lock that???  They had to use some lock picking tools to unlock it.  We never have had a key to that room.  Why would we lock it?
When the units had been installed they said they were "all done".  I got home and there were 4 holes in my ceiling, and the controls had not been attached to the walls.  Naturally I called and complained and they said that the cost for re-plastering my ceiling where they had cut holes was not included in the price.  REALLY???  You call that a completed job?  After a lot of angry words, they agreed to come back and fix the ceiling.  And install the thermostat controls.
Then after we had been using it for less than a month one of the units stopped emitting cold air.  Penn Home Services did come out and fix it, but it broke again in the spring of 2015.  They came out again.  Then they said we needed a new circuit board on the outside unit and it would take a week to get the part in.  (Meanwhile it is starting to get very hot in our condo!)  They came with the new circuit board, but it still isn't working.  This time they said we need a new compressor.  It will take about a week to get it in.  (And now the temperature in the condo is getting to be in the upper 80's).  The incompetence of this company is absolutely astounding.  What they did well:  the units look nice, and are installed neatly. When they re-plastered the holes in the ceiling they did a good job. (Although we still had to do the final sanding and the painting).

Efficient and on time

It went great! They did a good job.

This a large family run business and they do all kinds of work.  Their prices are good and the quality of their work is outstanding.  They arrived on time.  They were very responsive when their were difficulties.  They are great and we could not be happier with their service.  Everyone that works for him is friendly.  They cleaned the work areas up well when they finished.

The workers are good and well trained.  They are pretty good they usually come out within 48 hours of us calling.  I would recommend them to friends and family.

We use Pann under a service contract. They are responsive, professional, and do quality work. They do have a preference for replacement over repair, but will do both. Their pricing is often higher than other contractors, but for that premium you get timely service, especially in emergency circumstances.

Everything went fine. They left the area fine and the work was fine. What stood out the most was their availability.

The amount we pay them is part of the yearly contract service agreement that we have with them.  They are responsive.  They have a good deal for their heating and cooling maintenance plan and so having a plan is useful.  They’ve been responsive when we’ve had problems.  They have been good about setting up appointments.  They generally run on time, but sometimes they run late and that’s pretty normal.

Please note that we have been Pann customers for more than 10 years; first at a condo in Brookline, MA, and now at our home in Malden, MA. In that time they have done everything from major alterations (replacing a bathroom where a slow toilet leak and other "life events" in a 100-year-old building had rotted out the floor) to very small things (tightening up a stair-rail). So we definitely get good service from them because we are good customers, but we also are good customers because we get good service.
Our wooden porch was replaced some time in the 60's by a brick, cement, and wrought iron structure with slate stone stairs. The cement holding the stairs in place was crumbling away when we bought the house in 2007, and by 2010 the stairs were starting to rock. In addition, the front walk flooded in winter, forming a thick sheet of ice covered with water that we called "Lake Baikal".
Pann replaced the cement walk with pavers and rebuilt the stairs in the fall of 2011. The stairs are just fine.
I have waited until now to write a review about the walkway because the winter of 2011-2012 was so mild that I felt it wasn't a fair test of the work. This winter, 2012-2013, is a much better test.
I was dubious about putting in a porous walkway because I was afraid of frost heaves or the pavers moving under the stress of winter weather. It has probably been the best improvement we've made to the house in terms of comfort, convenience, and appearance. The drainage is excellent, and nothing has moved in two years. There's a little "puddling" spot where the walk joins the town-owned cement sidewalk, but that's because the sidewalk is broken and pushes the water back towards the walkway. Otherwise, and aside from a very few days this winter when melting/freezing snow from the large snowbanks made it inevitable, we have no issues with water or ice, ever. It is an unqualified success. And it's quite handsome, too!
Pann gave us a choice of pavers and price ranges, tore up the old walkway, built a bed of gravel and black sand, laid the pavers, and removed the rubble. They also completely rebuilt the stairs, even though their original estimate was that only two of the four steps needed replacing, without extra charge. They did underestimate the time required for the work, but that did not stop them from working straight through until the job was done.
I have given them a "B" for price, because their prices are high compared to the local average. But I am willing to pay them, both because of the excellent quality of their work and the longstanding nature of our relationship.