Move & Care Review I contracted move and care for an interstate move from Texas to Washington state in May of 2025. My moving consultant was Benjamin. Originally they quoted me just north of $8000 for the move which included direct delivery (load at origin and deliver straight to destination without additional stops or storage) and a mutually agreed upon delivery date of May 10th. After going back and forth, I was able to negotiate the deal down to $4,800 for direct delivery with a confirmed delivery date of May 10th. Benjamin was extremely accommodating and consistently reassured me of my concerns emphasizing that they are a small business that prides itself on a quality customer experience and that they are called Move and “Care” for a reason. I was told by Benjamin I only had to pay a $480 deposit then pay the rest upon delivery. My bill of lading (attached) states direct delivery and the text messages with Benjamin (also attached) confirmed delivery on May 10th. Both of these items were paramount to my decision to move forward with Move & Care as I was quoted a cheaper rate from uhaul but the delivery date could not be confirmed. Throughout this conversation Benjamin assured me continuously that my items would be shipped on their own, direct to me, with a firm delivery date of May 10th and that my items would be packed and moved with extreme care. On May 2nd three men arrived with a truck and were very good. Efficient, more or less careful. In and out in 3 hours. In order to be this efficient I personally moved boxes and items to the front door for them to grab faster as there was only stairs/garage access and everything was packed and prepared for an expeditious load. All in all, they got things taken care of and we felt confident Benjamin’s claims about their quality of service were upheld. Fast forward to May 7th - I received a call from Benjamin asking if I would be able to move my delivery date to May 11th. I told him no as we had agreed in writing that it would be the 10th and that moving the delivery date would impact my personal and professional schedules which is why I was so diligent about that date during the original negotiation. He told me he would call me back and we left it at that. Here’s the kicker - I put airtags in multiple boxes and when I checked the location our items had been sitting at a storage facility in Austin since May 2nd. Contrary to our agreement, our items had been offloaded from the original truck into this facility to await pick up by a courier. Then I get a call from the owner, Mikhail Droshkov. Mikhail then informs me that because I negotiated the price down we actually contracted for a combined delivery and due to “logistics” the move would be delayed. When I asked what logistics he was referring to he said “other moves and logistics.” There was no adverse weather advisories or road closures that qualify as a logistic complication that would interfere with their ability to ship our items on time. Mikhail continuously insulted my intelligence by stating he dictated the delivery date, not me and that the contract did not state direct delivery. When I informed him of the conversations I had with Benjamin and the agreements that were made both over the phone and in writing he cast doubt on those facts by confidently stating his guys would never offer that as they are not authorized and that he would go listen to the calls to prove it never happened. As he was clearly ignorant to the facts and the contract itself, I encouraged him to listen to the call recordings and pull a copy of our contract as I was certain of the facts. After telling me I was being completely unreasonable by not accommodating a one day delay, he then said the shipment could arrive May 11th by 10am. Shortly after that changed to 10-12pm. Then to 6pm. Then 6-8pm. When I called Mikhail to express my frustration he told me he had not listened to the calls, spoken with Benjamin about the breakdown in communication or reviewed our contract. He continued to hammer home that the contract is what governs the agreement despite not having looked at our contract. When asked what I wanted I told him I wanted to pay the rate Uhaul quoted me for a combined delivery move. Mikhail said no and offered me $300 off instead for the “inconvenience” and refused to acknowledge the obvious rug he was trying to pull out from under me. A classic bait and switch. For those of you that are unaware, in accordance with FMCSA, a bill of lading is required to include 17 elements. This bill of lading was missing 3 of these items which is out of compliance with the law. The bill of lading also states “direct delivery” in the pricing table with the pick up location, stops “none” and the delivery address. Mikhail dismissed this entirely and insisted he had been doing this for a long time and knew better than I did. However, as the contract clearly stated the direct delivery, when Move & Care unilaterally switched to combined delivery, they materially breached our contract. I brought this to Mikhail’s attention at delivery and sent him the contract while we were on the phone. His response: “how do you define direct delivery?” Our items finally arrived the evening of May 11th around 5pm. Upon opening the truck door we found our items packed in with another shipment with absolutely zero care. Over $12,000 in damage to our couch, limited addition art, and a long list of other items (images attached). I immediately called Mikhail who refused to accept any accountability before yelling “f*** you” and hanging up the phone. After several heated calls he continued to assert the assumption that I was not going to pay. I told him I’m a businessman and would be paying because the courier and his movers deserved to be paid regardless of how unprofessionally Mikhail handled the entire situation. I paid my remaining balance (less $600 mutually agreed upon due to the delay). While our items were being offloaded from the truck I asked the courier what delivery date he was originally bid for. He said the original bid was for a delivery date of May 12th and that he was not contracted to move our items until May 8th. This was clearly indicative that Move & “Care” had no intention of honoring our agreed upon delivery date or the contract as a whole from the start. Despite FMCSA’s clearly defined rules and regulations, Mikhail asserted that I don’t dictate the delivery date and that what I agreed upon with Benjamin didn’t matter and he didn’t want to hear about it anymore. Despite a clear breach of contract and a massive ledger of damages, there was no accountability, apology or any remorse. I provided a copy of the detailed ledger and await move and care to file my claim accordingly. However, despite the devastating amount of damage, the closest thing to an apology I received was “sorry for the inconvenience.” It’s important to note that additional insurance coverage was foregone for this move because Benjamin reassured me that they would be packing our items with care and rarely does anything get damaged. When I asked him what would happen if they damaged an item he told me they would evaluate the damage and either replace it at cost or have it repaired to its original condition. My assumption - this will not be upheld either and they will process my claim at $.60/lb per item. All of this to say - save yourself the hassle and select lany other vendor to safeguard your prized possessions (perhaps Uhaul). This is not a professional operation. Proceed at your own risk. Update: Despite over $12,000 in damaged items I told the owner I would settle for $4,045 to replace online the items that were damaged beyond repair. Some of which were limited edition pieces of art. He told me I was trying to take advantage of his company and if my frame is scratched I should paint it. Steer clear.