Move and Care Moving Company

Tony, Oskar and Max were professional, pleasant, easy to work with and efficient. I am totally pleased with the service I received from the moment I talked to Benjamin on the phone, received my estimate and made it through the move. I would recommend Move and Care highly to anyone!

Move & Care Review I contracted move and care for an interstate move from Texas to Washington state in May of 2025. My moving consultant was Benjamin. Originally they quoted me just north of $8000 for the move which included direct delivery (load at origin and deliver straight to destination without additional stops or storage) and a mutually agreed upon delivery date of May 10th. After going back and forth, I was able to negotiate the deal down to $4,800 for direct delivery with a confirmed delivery date of May 10th. Benjamin was extremely accommodating and consistently reassured me of my concerns emphasizing that they are a small business that prides itself on a quality customer experience and that they are called Move and “Care” for a reason. I was told by Benjamin I only had to pay a $480 deposit then pay the rest upon delivery. My bill of lading (attached) states direct delivery and the text messages with Benjamin (also attached) confirmed delivery on May 10th. Both of these items were paramount to my decision to move forward with Move & Care as I was quoted a cheaper rate from uhaul but the delivery date could not be confirmed. Throughout this conversation Benjamin assured me continuously that my items would be shipped on their own, direct to me, with a firm delivery date of May 10th and that my items would be packed and moved with extreme care. On May 2nd three men arrived with a truck and were very good. Efficient, more or less careful. In and out in 3 hours. In order to be this efficient I personally moved boxes and items to the front door for them to grab faster as there was only stairs/garage access and everything was packed and prepared for an expeditious load. All in all, they got things taken care of and we felt confident Benjamin’s claims about their quality of service were upheld. Fast forward to May 7th - I received a call from Benjamin asking if I would be able to move my delivery date to May 11th. I told him no as we had agreed in writing that it would be the 10th and that moving the delivery date would impact my personal and professional schedules which is why I was so diligent about that date during the original negotiation. He told me he would call me back and we left it at that. Here’s the kicker - I put airtags in multiple boxes and when I checked the location our items had been sitting at a storage facility in Austin since May 2nd. Contrary to our agreement, our items had been offloaded from the original truck into this facility to await pick up by a courier. Then I get a call from the owner, Mikhail Droshkov. Mikhail then informs me that because I negotiated the price down we actually contracted for a combined delivery and due to “logistics” the move would be delayed. When I asked what logistics he was referring to he said “other moves and logistics.” There was no adverse weather advisories or road closures that qualify as a logistic complication that would interfere with their ability to ship our items on time. Mikhail continuously insulted my intelligence by stating he dictated the delivery date, not me and that the contract did not state direct delivery. When I informed him of the conversations I had with Benjamin and the agreements that were made both over the phone and in writing he cast doubt on those facts by confidently stating his guys would never offer that as they are not authorized and that he would go listen to the calls to prove it never happened. As he was clearly ignorant to the facts and the contract itself, I encouraged him to listen to the call recordings and pull a copy of our contract as I was certain of the facts. After telling me I was being completely unreasonable by not accommodating a one day delay, he then said the shipment could arrive May 11th by 10am. Shortly after that changed to 10-12pm. Then to 6pm. Then 6-8pm. When I called Mikhail to express my frustration he told me he had not listened to the calls, spoken with Benjamin about the breakdown in communication or reviewed our contract. He continued to hammer home that the contract is what governs the agreement despite not having looked at our contract. When asked what I wanted I told him I wanted to pay the rate Uhaul quoted me for a combined delivery move. Mikhail said no and offered me $300 off instead for the “inconvenience” and refused to acknowledge the obvious rug he was trying to pull out from under me. A classic bait and switch. For those of you that are unaware, in accordance with FMCSA, a bill of lading is required to include 17 elements. This bill of lading was missing 3 of these items which is out of compliance with the law. The bill of lading also states “direct delivery” in the pricing table with the pick up location, stops “none” and the delivery address. Mikhail dismissed this entirely and insisted he had been doing this for a long time and knew better than I did. However, as the contract clearly stated the direct delivery, when Move & Care unilaterally switched to combined delivery, they materially breached our contract. I brought this to Mikhail’s attention at delivery and sent him the contract while we were on the phone. His response: “how do you define direct delivery?” Our items finally arrived the evening of May 11th around 5pm. Upon opening the truck door we found our items packed in with another shipment with absolutely zero care. Over $12,000 in damage to our couch, limited addition art, and a long list of other items (images attached). I immediately called Mikhail who refused to accept any accountability before yelling “f*** you” and hanging up the phone. After several heated calls he continued to assert the assumption that I was not going to pay. I told him I’m a businessman and would be paying because the courier and his movers deserved to be paid regardless of how unprofessionally Mikhail handled the entire situation. I paid my remaining balance (less $600 mutually agreed upon due to the delay). While our items were being offloaded from the truck I asked the courier what delivery date he was originally bid for. He said the original bid was for a delivery date of May 12th and that he was not contracted to move our items until May 8th. This was clearly indicative that Move & “Care” had no intention of honoring our agreed upon delivery date or the contract as a whole from the start. Despite FMCSA’s clearly defined rules and regulations, Mikhail asserted that I don’t dictate the delivery date and that what I agreed upon with Benjamin didn’t matter and he didn’t want to hear about it anymore. Despite a clear breach of contract and a massive ledger of damages, there was no accountability, apology or any remorse. I provided a copy of the detailed ledger and await move and care to file my claim accordingly. However, despite the devastating amount of damage, the closest thing to an apology I received was “sorry for the inconvenience.” It’s important to note that additional insurance coverage was foregone for this move because Benjamin reassured me that they would be packing our items with care and rarely does anything get damaged. When I asked him what would happen if they damaged an item he told me they would evaluate the damage and either replace it at cost or have it repaired to its original condition. My assumption - this will not be upheld either and they will process my claim at $.60/lb per item. All of this to say - save yourself the hassle and select lany other vendor to safeguard your prized possessions (perhaps Uhaul). This is not a professional operation. Proceed at your own risk. Update: Despite over $12,000 in damaged items I told the owner I would settle for $4,045 to replace online the items that were damaged beyond repair. Some of which were limited edition pieces of art. He told me I was trying to take advantage of his company and if my frame is scratched I should paint it. Steer clear.

I have used Move and Care's moving services twice - first in 2021 for an in-state move, and then again in 2025 for an interstate move. Both experiences were incredible. Everyone I spoke with and worked with at the company was friendly and knowledgeable. They answered emails and phone calls quickly and were communicative throughout both moves about timing and expectations. They also disassembled and reassembled furniture and set up the apartment at the end of the move as we asked, making sure that we were happy with the placement of the furniture before they wrapped up their long workday. I can't say enough good things about the company.

They arrived on time, were prepared, polite and friendly. Despite it being a larger load than anticipated (and being a 3rd floor walk up moving to a 2nd floor unit) the crew stayed joking with each other, moved quickly and carefully. All furniture was well protected, communication was excellent (I was moving about 35 miles) etc. Highly recommend.

If you are looking for an excellent, professional, reasonably priced moving company whose people know how to move carefully and efficiently, call Move and Care of Woburn. They actually do care. Benjamin was the point man. He was very communicative by phone, email and text. The first step was an appointment with Victor to do a walk through to work up an estimate. I was very impressed. He did not take notes, just looked. I hired them based on excellent reviews and Victor's demeanor. The movers - Mike , Oscar and Eddie - arrived within the time frame indicated , were respectful, pleasant and had a strong work ethic with a genuine smile. My move was not a "move all" situation. They moved some furniture to the truck, moved other furniture from the second floor to the first then from the lower level to the first floor. It was a two day move. They did the above on the first day. The second day they drove from Massachusetts to Rhode Island unpacked then picked up still other furniture at the RI address to bring to Massachusetts. It all went well at both ends. In addition everyone was very personable and a pleasure to work with. I highly recommend them and would definitely hire them again in a minute. This move was, by far, the best, least stressful moving experience we have ever had. So check out Move and Care. You won’t be sorry that you did, in fact, you may be as happy as we have been in making the right decision on moving companies.

Absolutely amazing service! Would 10000% recommend and cost effective! Great movers and handled everything with the utmost care. Would definitely use them again for any of my future moves!

Highly recommended this company! The guys were timely, very accommodating and helpful. They worked nonstop and finished the job early! I have moved many many times and I don’t think I’ve ever been able to say the crew finished early before. Thanks guys!! I appreciate all your hard work and time helping me today! I can’t remember who I spoke to on the phone to set up the move but it was a last minute booking and he was incredibly sweet and helpful. I called on a Friday and the moved me 48 hours later. I would recommend these guys to anyone :-) And —they were the lowest quote I got and I called 7 different companies.

They could not have been better. They were excellent, and very efficient. I would recommend them, and would definitely use them again in the future when the need arises.

I hired Move and Care to move my storage unit. They showed up on time and the two young men worked really hard to move a ton of stuff all by themselves without complaining. This guys are honest. They really put a lot of thought into organizing my stuff so that it would fit into one truck. The were also careful with the packing taking really good care of fragile things. At the new unit they did an incredible job at packing the things in again to maximize space. These guys didn't even stop for a lunch break. All that said you know why I give them five stars and say that I highly recommend them. Once I move again they will be the ones I call.

I called Move and Care the day before we were moving, and they were able to get us a truck with two very good movers. While the loading side was relatively easy, the dropoff was in an old house with a three-story walk-up and a windy, narrow staircase. The guys did the best they could to get everything up, although a couple of items couldn't make it. They indulged me to try a couple of different things, but it wasn't meant to be. They were professional, fast, the price was right and the estimate was pretty close to dead on (a little under, so we paid a little less than anticipated). I'd highly recommend.

2 nd time using them. These guys are great and fast. Wrapped everything very nice with no issues. I would recommend these guys.

I was very pleased with the services rendered by Move and Care for my initial move. In less than a month's time, I requested a 2-man crew to move the remainder of my stuff. They were excellent, working at a fast pace, and they organized and packed many of my many boxes. As I may have mentioned in a previous review, these guys are really about their business. My boxes are stacked in an orderly fashion too. This has made the job of unpacking so much easier.

The 3-man crew from Move and Care went beyond the call of duty to move me and my son today. I'm a very disorganized senior with too much stuff. I wasn't packed and ready when the crew arrived. They helped pack up my stuff and treated it with the utmost care. All of the personnel at Move and Care were professionals from the day I scheduled my move to the day of the move. Kudos to Vlad and Alex and crew!

They were super helpful and considerate. Very pleased with their work.

They were flexible and efficient. Would recommend them and use in future.

We were very happy with Move and Care. The move went smoothly and on-time. Stanley and Zaur were very accommodating and professional. Communication was good, and the cost was very reasonable. We would strongly recommend Move and Care Moving Company.

Very professional from start to finish. The guys they sent workers very hard and fast but we’re also very careful with our things. We moved into a storage unit for now and I will be hiring them again when we move into the new house.

Great! Excellent service with reasonable prices!

The two guys who completed the moves were so professional and friendly. I couldn’t asked for better they were awesome. Most definitely I will hired them again.

Amazing - can’t say enough about these guys. Professional, incredibly fast, great communication, flexible with us (we have two toddlers and were not as efficient with packing as we should have been!) - best of all was the price! Highly recommend!

Excellent service! Sean, Max and Serega were very professional and took great care of our furniture. Very punctual and efficient. Excellent communication. I would highly recommend Move and Care Moving Company and would definitely use them again.

Mike and Dmitry were extremely helpful and upfront about the costs associated with my move unlike other companies. They fully explained how they charge so I could budget for the estimate they gave me and so I understood what I was paying for. They were extremely responsive to my emails and calls. The workers move very quickly and took the time to wrap my furniture to prevent it from getting damaged during the move. I can’t say enough about how great they are!

The gentleman who helped me move from moving care we’re beyond satisfactory they worked at a constant pace and got the Job done with out any problems the gentlemen were on time aswell I watch them box and wrap every item that I have and they did so without bumping or scratching anything the next time I move I am going to be using this company I highly recommend this company to anyone that is about to move or is thinking of moving

These guys rock! Great care with antique furniture. Friendly, not smelling of cigarettes which I have an allergy to. Clean cut, no swearing or complaining! Very professional. Would hire them in a second for anything!!! And they send updates about when they leave the warehouse and you know when they arrive. Doesn't get any better!!!!

I would highly recommend Move and Care to anyone looking for a moving company in the Boston area! The team was professional, on-time, fast, courteous and extremely pleasant to work with. The company's pricing was very reasonable--just travel time and the cost of labor (no extra charges).