Lumber Liquidators
About us
National retailer of hardwood, laminate, bamboo, and engineered flooring
Business highlights
31 years of experience
Services we offer
National retailer of hardwood, and engineered flooring, bamboo, laminate
Accepted Payment Methods
- CreditCard
Reviews
3.02 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 50% | ||
| 0% | ||
| 0% | ||
| 0% | ||
| 50% |
Showing 1-2 of 2 reviews
Matthew H.
Feb 2017
It was kinda quick, I picked out the flooring and scheduled it and they came. It took about 3 days and it was done. It was very good.
Kate L.
Aug 2015
BUYER BEWARE.
We selected wood from Lumber Liquidators and were told to go with their guaranteed installers, JG Floor Installers. The installation was initially okay, but the wood planks almost immediately contracted and left huge crevices in the flooring. A few others started creaking and moving. We called the installer and were told repeatedly to wait until closer to summer because the wood was going to expand and that they left the crevices on purpose so that the wood wouldn't buckle. Summer came and the flooring crevices are still here and getting wider. We called and emailed JG floor installers who initially said "I told you that you should have chosen a narrower plank." This was a shameless lie because we never consulted with them about the flooring - in fact, we had chosen it well before the installer came into the picture. When we told them this, he told us that he was going to be traveling over the next month or so, but would be in touch about an appointment to come check the floor. After more waiting and several emails to his company, we contacted Lumber Liquidators and were told that they couldn't do anything because the warranty had expired. The only thing they offered was to ASK JG Floor Installers to come look at the flooring. They kept putting us on hold to reach out to them and would come back to the line indicating that they had left a voicemail. This happened at least 5 or 6 times. It is unfathomable that their contractors (JG Floor Installers) would purposefully make us wait until the warranty expired and even more heinous that Lumber Liquidators would allow the contractors (their own agents, under law) to mislead their customers like this and get away with it. We were trying to save money when we went with them, but will end up paying much much more. SAVE YOUR MONEY, YOUR TIME AND YOUR SANITY AND CHOOSE A MORE REPUTABLE AND ATTENTIVE COMPANY.
We selected wood from Lumber Liquidators and were told to go with their guaranteed installers, JG Floor Installers. The installation was initially okay, but the wood planks almost immediately contracted and left huge crevices in the flooring. A few others started creaking and moving. We called the installer and were told repeatedly to wait until closer to summer because the wood was going to expand and that they left the crevices on purpose so that the wood wouldn't buckle. Summer came and the flooring crevices are still here and getting wider. We called and emailed JG floor installers who initially said "I told you that you should have chosen a narrower plank." This was a shameless lie because we never consulted with them about the flooring - in fact, we had chosen it well before the installer came into the picture. When we told them this, he told us that he was going to be traveling over the next month or so, but would be in touch about an appointment to come check the floor. After more waiting and several emails to his company, we contacted Lumber Liquidators and were told that they couldn't do anything because the warranty had expired. The only thing they offered was to ASK JG Floor Installers to come look at the flooring. They kept putting us on hold to reach out to them and would come back to the line indicating that they had left a voicemail. This happened at least 5 or 6 times. It is unfathomable that their contractors (JG Floor Installers) would purposefully make us wait until the warranty expired and even more heinous that Lumber Liquidators would allow the contractors (their own agents, under law) to mislead their customers like this and get away with it. We were trying to save money when we went with them, but will end up paying much much more. SAVE YOUR MONEY, YOUR TIME AND YOUR SANITY AND CHOOSE A MORE REPUTABLE AND ATTENTIVE COMPANY.
Licensing
State Contractor License Requirements
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FAQ
Lumber Liquidators is currently rated 3.0 overall out of 5.
Lumber Liquidators accepts the following forms of payment: CreditCard
No, Lumber Liquidators does not offer free project estimates.
No, Lumber Liquidators does not offer eco-friendly accreditations.
No, Lumber Liquidators does not offer a senior discount.
No, Lumber Liquidators does not offer emergency services.
No, Lumber Liquidators does not offer warranties.