Gerrity Stone

Overall not a great experience. Price was higher than expected, but there was back and forth negotiation akin to buying a used car. Once we were committed, unexpected fees started popping up, like needing an extra installer due to the large size, and a special order charge, despite going to their preferred stone vendor 10 minutes down the street. At install there were a few issues including modifying the stones in the street because they didn't fit, which resulted in large gaps. They also set my faucet and soap dispenser too far back, which leaves tons of soap and water on my countertop. I expressed these concerns and was told to expect a follow up, but that never came.

They were the sole vendor working with my Home Depot for stone countertops, for a new kitchen installation. I didn't choose the company. Anyway, they didn't secure the sink. They left clamps unsecured just through laziness or unprofessionalism. The sink began to fail, but I had no idea why. They said I needed to have a plumber come out and detach the plumbing before they could even touch it. They also told me that their warranty is voided by the placement of a garbage disposal under the sink, after their install! While I was trying to understand this, and make phone calls, the sink fell in the well. I managed to bail it out without leakage to my lower neighbor. Then I had to hire a plumber twice, once before they came out to reinstall, and once after, for total cost of $960. Their ins co will reimburse me for the fees. But I had 3 weeks of **** with no compensation for my pain. Neither HD or Gerrity want to say what the warranty voiding means except that you are out of luck. But you have to understand: Almost everyone gets a garbage disposal. They are selling a service and product where they know most customers will void the warranty. HD eventually agreed to pay for the stone company to make their visit to repair the bad work they did. Ridiculous. I spoke to a few professionals in the field and they don't recognize a clause voiding a warranty for normal use. Never even heard of it. Ask them to see their warranty and ask questions about it if you are going anywhere near this company, or Home Depot for that matter. Do I need to say how unresponsive they were during this time? You have been warned.

I had an issue with my kitchen countertop install and wasn’t happy with the outcome. But instead of running away from the situation, Steve Gagnon, Gerrity's account sales mgr, reached out to me and arranged to have my countertop re-installed. And the second install was perfect and exactly how I envisioned it. Steve Gagnon went above and beyond to make sure the second install would go perfectly as planned by sending his top experts to supervise the entire install. As a result, I am very happy with the final outcome. And Steve was wonderful to work with. He kept me updated throughout the process and followed up to make sure everything was satisfactory.

Overall the final results are wonderful. Lisa Ayes was our salesperson who came in halfway through because our original salesperson left the company.  Leslie Young, the slabsmith specialist, showed us our slabs on the computer and where the cuts and seam would be and we were able to move the layout to best fit the slab. The installers were efficient and knew what they were doing. The one seam we have came out great. We did have them back to polish a few rough spots and that was good also. The only problem we had was at the beginning. Starting with a salesperson who left half way through and only having contact with Lisa through email and calls made it difficult. There seemed to be some miscommunication between the layout person and the office.  The final outcome we are extremely happy and satisfied with.

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unknown

Great job.