E and M Heating &Cooling

Our furnace shut down on a cool Friday night, and gave a message of 'System Malfunction, call technician. The folks that installed the furnace 15 years ago have become less interested in making bi-annual service calls, they have had staff turnover, and they aren't open on Saturday. I called 2 other local folks, and after hours waiting I used Angi's and left a message for E and M Heating and Cooling. Mike called back in 3 minutes, and made arrangements to come Sunday morning. Within 15 minutes he diagnosed the issue, and on Monday he installed a new thermostat. He was polite, knowledgeable, and took the time to explain what he was doing, and answered all questions completely.

I got a call first thing in the morning. We set up the appointment for next day. Michael explained the whole process, what work was to be done and about how long it might take. He gave a quote (4200) which I received next day by email. We set up time a week later. Michael and the two technicians did the work just as planned. When the circuit board in my unit was not working 100%, they replaced it the next morning. (A few hundred dollars extra) Around 45 minutes of testing and everything was up and running. They made the whole process about as painless as possible.

Looking for an HVAC installer who would put a cassette-type split unit in the ceiling in a large area room over a garage. I had done my research and knew the cassette was the best form/function to cover the room. Of all the contractors and bids received, E&M was the only one that listened to what I wanted to have done, not what they could have done easier. Mike and Kevin gave a very competitive and transparent bid. They had done all the research on the cassette-type units and came prepared to articulate that during the onsite visit. Work was solid, scheduling easy and they left the worksite very clean and ready to use. The bottom line, was great work, and a great price, but most importantly, they were looking to propose a solution that I wanted to do, not what they wanted to do. If you've got the need to install a mini-split unit in your house this summer, E&M gets the thumbs up from me.

Fourth time's the charm! After three companies failed to put our central AC right (fan worked but it wouldn't cool), Mike was easily able to get it working and at about 10% of the cost quoted by the previous company, who was going to charge me to replace a compressor. He is responsive, reliable, and ethical. I appreciated his methodical troubleshooting and he kept me updated every step of the way. We are very lucky to have met him after so many false starts.

Truly amazing furnace customer and technical service! I lost heat on the coldest eve of the year. E & M arrived at my house within an hour from booking. Mike, the service tech, was beyond helpful and polite. To my relief he quickly diagnosed the problem as only a high limit switch and was able to fix it. It was only a switch so the price was good.

Mike provided excellent service. He tested my mini-split’s system thoroughly and in consultation with the manufacturer’s tech person, got the system up and running. He proactively left the part number of the system that might need replacing in the future. In addition Mike clearly explained what he was doing and answered our many questions. A plus was E and M’s policy of charging by the hour with no upfront fee just for coming to the house.

Mike and team were very responsive and professional, and repaired my central air conditioning unit in a timely manner. I was extremely pleased with their work and will definitely hire them again for any heating and air conditioning services.

First I would like to say that E and M Heating and Cooling do "PRISTINE" work. His pricing is perfect, you don't have to overpay to have good work done when it comes to E and M. His crew lead by Raphael are respectful, clean, cautious and professional. They explained everything to me from what they are doing to why. I went from having a broken down hooptie to having a Rolls Royce of duct work. Originally I had flex ran everywhere from the cardboard trunk line to every supply and return in the attic to having nice shiny hard piped trunk lines and having it hard piped to all supply and returns. They also insulated all duct work nice and tight. I went from having no attic space to having an attic because of the way the job was laid out. I can go on but If your reading this give them a call I promise you won't be disappointed. Again Thanks again E and M for the work you do and respecting my house and family, you guys rock.

Prompt response to Angie's referral. Service same day. A/C unit replaced next day. However, when problems occurred within a few days getting owner to follow up was difficult. Phone calls were not returned nor were emails within reasonable time frame. When owner finally agreed to return, stated time of return didn't occur and no contact to explain reason for delay. So owner waiting hours. Again, phone calls and emails unanswered. Now, after 2 weeks, am awaiting promised manual for unit.

It was excellent. Responded to my task immediately. Quickly provided estimates. It was completed on time. No delays. Works well. The price was reasonable.

They did a good job. They were very careful and they had a fair price.

It went excellent and he did a very good job.

It went very good. He was very knowledgeable about the system, he explained very well, they did what they said they would going to and I was very pleased with them.

It was great. Mike was pleasure to work with. He's fast, efficient, and right on time.

Incredible service, Mike knows his stuff and is very personable and honest. We had a great experience with him and would not hesitate to hire him again it recommend him to out friends. A+ service

They really saved me a lot of money, I had the guy check my system because it is new but wasn't working well and the person who installed said it was fine. When the person from E and M looked it over and found a faulty connection and fixed it right on the spot. He cleaned my unit and replaced the filters, and still charged me less than my previous guy did to tell me everything was fine!! I liked their service so much I asked if they would travel to Maine to install a unit on my summer home and they did!! Didn't even charge me a travel fee and was either right in line with local people up there or lower price wise. I would highly recommend E and M!!!

It actually went very well The boss mike explains every aspect of the job and why it was time to replace He worked with one other guy It was complete in one day as promised They arrived on the time we had arrainged They were very neat and removed all the old equipment He also went over all the settings and showed me how to switch from heat to AC Nice job!