DOUGHTY & SONS INC PLUMBING & HEATING

Performed an amazing rebuild of my furnace/ baseboard heating. The system was 22 years old and starting to fail. They gave me a great price and the work was stellar. Good couple of guys.

We solicited three quotes, and while Doughty and Sons were not the least expensive, they were by far the most responsive, and I appreciated their follow-up with me as I navigated the MassSave loan approval process. The other companies couldn't have cared less about getting my business, and I didn't even hear from them again after getting their quotes (I had to phone these other companies just to get them to send me their estimates!). Jim Doughty on the other hand was responsive, and followed- up in a friendly manner that was never intrusive. The work took two full days, and they were extremely diligent. My husband commented that the hole they drilled for the exhaust pipe (to the outside) was perfectly done. Our new boiler, a high-efficiency model, is impressive. They left all areas perfectly clean and all together it was a very pleasant experience. I am glad I listened to my gut and went with Jim and Ed. You will be our go-to guys going forward!

These guys are great.They were very helpful not only with getting a new furnace installed over the holidays but also with helping me feel very comfortable with what was a pretty stressful situation (one year old baby, no heat, have to buy an expensive new furnace right away, its the holidays (!), etc.). I actually got two estimates for a new furnace and both were very close in price. I went with Doughty and Sons because they assured me in a number of ways that they would do right by me and stand by their work. I was very pleased with how they treated me and how they handled the work. They also brought to my attention a hefty rebate I could obtain for replacing the furnace. The furnace they installed works great and is so much better than the one it replaced.
I have since used Doughty and Sons for other jobs as well. All of my experiences with them and their work have been positive. They always ask a lot of good questions about the work that I am wanting to have done. It is very evident to me that they pay careful attention to their customers -  what they want and their concerns. This is very helpful because much of the work they have done for me is for something that I have never had to have done before. They have always been very patient in talking with me or my wife, ask good questions that help us get more precise about what and how we want things done and always provide us with any information we either ask for or could ever need.