FEDERAL HEATING

The worker was very knowledgeable, he kept me informed.

It took them two hours as predicted. I keep going back to them because I am too lazy to switch. I have used three oil companies in the last 35 years that I have been here. After a few years, the price rumbles up to the top. You have to keep them honest and switch companies every now and again.

We have been using them since we got our oil burner.

The cost is actually wrapped up with the cost of our oil because we are customer's of theirs. Because we bought our burner through them, some of the maintenance on our burner is provided through them. We do not pay any extra besides that. Their oil prices are a little high then they are elsewhere.

They are pretty responsive.

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They came out because the furnace had gone off and I didn't know why. All I had to do was press the button and it started again and they charged me $125 for that. I think that's just a bit much. There was a point last winter where they didn't deliver oil on time yet it had gotten colder and peoples' furnaces run out of oil and that's extremely worrisome. That was just incredible negligence on their part. My impression is that they are on the expensive side. Most of what they do is just deliver oil. Even if it was once in a number of years, it shouldn't happen at all. They are pretty responsive. I am using this service although it's partly inertia. I wouldn't recommend them.

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I have used them for several years. It cost nothing because I pay all in one price. Whenever I call they send somebody right out. They are close and local. I feel very comfortable with them. I found them on my own several years ago when the oil company I used went out of business. They transferred my account over to somebody else and they started charging me interest on the payment plan. I called Federal, they let me on the payment plan and do not charge me interest. The price might be a little bit higher than everybody else but I get a lot included with it. I get cleaning and service calls. It is just for heating. I still use them.

Firstly, I have been customer for approximately 15 years.  When my contract expires I will leave them.



Over the winter I had billing issues with them.  I received late charges and was told I didn't pay my bill.  I did pay, in full and timely.  Customer service was horrible and would not work with me.  I had to get Bank of America involved with proof of my payment to finally resolve the issue. 







After they let my fuel run out on 2/19, I called customer service and was directed to John.  He apologized and made a courtesy adjustment to my bill for ongoing troubles with service of deliveries.  He also said, I had a credit balance on my account and he told me my new balance due.  I paid the balance that day in full.  I have since received late notices.  In good faith on 4/2/15, I called them to make my account right and explain the conversation I had with John on February 19th. 







Had the displeasure of dealing with Ellen James, who was rude. I told her my conversation with John on 2/19.  She would not listen, instead began yelling at me.  She said:  somehow you don't understand that human's make mistakes?  She explained that John is a salesman and did not know how to read account statements.  I requested to speak to a manager and she gave me to John.  Matters actually worsened.







He was curt to begin with.  First saying I misunderstood what he said.  He then changed his story and denied saying it to me entirely.  Then changed again saying that I knew what he said about my having a credit balance was incorrect and I should have corrected him.  I explained the billing issues I had earlier in the year and assumed that the credit came from an overpayment.  He was hostile and defensive during this conversation.  Again, I have been a customer for 15 years with a 100% payment history. 







I will of course pay what my balance is; however, between the poor performance, the billing issues, and the hostile treatment I received, this is the END of my relationship with this company.  BUYER BEWARE!

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We have a contract with Federal to deliver our oil.  There have been
other times when our tank has been low but they always seemed to make it
on time.  We noticed the tank was very low and called on Thursday,
2/12.  They promised to make a delivery by Saturday, 2/14.  Then after
numerous calls they promised to come Sunday, even late in the evening if
they had to but they never showed up.  We finally got through to Townsend Oil who owns Federal. A man saying he was a supervisor promised to show up the next morning by 10:30 with 10 gallons to hold us over until the delivery came. By 11AM the next morning we tried calling again because no one came.  Finally at 1:30 the truck showed.  This entire scenario is unacceptable and obviously happening to lots of other customers.  On Saturday we call other oil delivery companies to see if they would make an emergency delivery.  One of them told us we were about the fifth Federal customer that called them over the past 2 weeks to get an emergency delivery.  I have also seen the same problem listed on reviews on yelp and other places.  It's simply unacceptable and outrageous to leave customers without heat during the worst cold spell we have every experienced in this area.  Get someone in management to fix this problem immediately.  We had another oil company for 15 years and never had a problem.  We are so sorry we switched and we are so worried that this will happen again, only the next time we may end up with an empty tank and frozen pipes.

My 92 year old mother has been a customer for 10 years she is on auto fill discovered
yesterday they never came in January  so on one of the coldest days of the year she had no oil. Called at 9am after many additional calls the technician (who was very helpful) came at 8pm he restarted the furnace and put 10 gallons of oil in the tank to hold her over until she gets a delivery today. Today after calling for 2 hours to confirm she was getting a delivery I was told she was scheduled I am skeptical.  So I will lose a days pay waiting for an oil delivery to make sure she is not in the cold again.

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They come promptly.

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