Sunrun

SunRun acquired Vivint who I originally got solar with in last 2014. I had a total roof replacement in July 2021. My panels were removed and put into a warehouse. Once the roof was completed, I schedule SunRun to place the panels back on my roof. It took until September for a team to come out to work on my roof. The first appointment was September 7th. I received over twenty email reminders and text about the appointment. No one showed up or called on September 7th. I had to call and wait on hold for over 2 hours to let me know that no one would be able to come out to the house that day. I was rescheduled for September 18th and no one showed up again. My appointment was rescheduled to September 30th. When the team arrived they placed mounts on my brand new roof and then informed me they could not find my panels after the mounts were place. From that day until now I have not been able to get this resolved. I have a brand new roof and mounts with no panels. I am being billed monthly for no service or solar (averages $45-$100 per month) but I do not have panels nothing is hooked up to my electric as it was removed when I had my roof replaced. I have called, emailed, gone to the BBB and requested several times removal of the mounts and fixing my roof or panels and still receive no response. Vivint was wonderful. Sun Run not so much. Do your research before choosing a company.