Imperial Auto LLC

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I was very impressed with the quality of the work, the attention to detail and the superb customer service. Would recommend them to anyone.

They were great.  Polite, professional, fast, high quality.  They helped set up the rental as well. The entire process was very painless.

Darek handled everything from having the towing company drop off the car, dealing with the insurance.  He contacted me to update me on ordering parts, when the car was going out for paint, when he expected it to be back.  He had it done ahead of when I needed it, and, to quote my husband, "it looks better than when she bought it".  
One of the best perks Imperial Auto offered over other auto body shops I've dealt with was they accept credit card.  Most places have insisted on the deductible being paid in cash or check.  Given the proximity of Christmas, I didn't have $500 extra cash and was so thankful they took credit card.  
Darek also met with me in the evening to pick up my vehicle, went over everything with me to ensure I was satisfied with the work.  He asked me to call after I'd driven it for a while to make sure there were no problems.  His staff even left a tiny box of chocolates in my center console.  In my opinion, Imperial Auto was great to deal with from a quality of work and level of professionalism, but they really took the extra step to distiguish themselves with their customer service.

HIGHLY recommend Imperial Auto LLC ! 

Called owner Darek at Imperial Auto, Wilmington,MA on Tue 12/16/2014 in regards to repairing a 2006 Honda CRV that had front end, tire, undercarriage damage done in an auto accident. 
For folks with Liberty Mutual auto insurance, Imperial Auto is one of Liberty's designated "Superior Service Providers"  and by choosing to repair with Imperial Auto I rec'vd first class treatment from Darek and
his crew as well as from various Claims/Adjuster staff at Liberty Mutual.  Most all of the back-and-forth re: initial damage estimates, additional damages uncovered/subsequent modifications to the estimate, payments between insurer & repair shop were all coordinated between LibMutual & Imperial Auto  ... I was kept abreast via email/phone calls but I didn't have to stay on top of both parties to get this claim moving forward & ultimately settled - the 2 parties worked together quickly/effectively on my behalf. As a LM "Superior Service Provider" all work done by Imperial Auto is GUARANTEED FOR LIFE  as long as I own the vehicle. LibertyMutual also stands behind this guarantee if for some reason Imperial Auto ever ceases to remain in operation.   
Darek was willing to arrange for my vehicle to be towed to his shop in Wilmington the following day, 12/17. 
Darek called me on 12/18 and let me know my vehicle was at his shop and based on his initial diagnosis he thought the work would take 3-5 days and I should have the car returned to me before the end of 2014 for sure. Darek provided me with bi-weekly phone updates in regards to the status of repairs to the Honda.  One thing I was able to determine very early on in working with Darek is that he values great Customer Service and his business goes out of it's way to make sure the customers are taken care of and communicated effectively with. 
 
Imperial Auto did the bulk of the work on my vehicle the week of Christmas 2014. He did not use the holiday week as an excuse to delay my repairs, the vehicle took 5 full days of work to repair based on his intial estimate plus some additional damages that were discovered once repairs got underway.  Darek worked directly with the Adjusters from Liberty Mutual (my auto carrier) when additional damages/cost were discovered. LM would modify their estimate accordingly and email me an updated version.  The vehicle repairs detailed in the section above were completed on 12/27/2014 and I was able to pick the Honda up on Monday 12/29. As a nice (extra) personal touch Imperial had fully cleaned the interior of my vehicle and washed the exterior as well. 
It is now almost 2 full weeks later and the vehicle is driving fine and I've encountered no problems at all with the work done by Imperial Auto.nce

This is the second time we've used Imperial for fixing my wife’s new car. Both times the customer service has been outstanding. This time was a relatively minor rear end collision, but the previous repair was from a delivery truck hitting the front corner of the car when it was less than six months old. In the first repair, I had a minor complaint about the paint work and Darek insisted on taking the car back and fixing it. No debate or argument. He provided a rental car, turned the rework around quickly and delivered an absolutely perfect result. The most recent repair was flawless the first time through.
I almost didn't choose Imperial the first time, as they weren't on my insurance company’s ‘preferred’ list, but my last experience with a ‘preferred’ shop was poor and Imperial was highly recommended by a co-worker. Darek took the time to answer my many questions, show me around his shop, and made me comfortable that he would put the car back to like-new condition.
I highly recommend Imperial. It’s great to work with someone who takes such pride in their business and customer service.

Prompt, professional, and as promised. I pass Imperial Auto daily on the way to work and stopped in to get an estimate to repair some minor damage to my car. Darek provided me a very detailed, no-pressure estimate, in writing, with a maximum probable cost of $1560. He told me the repairs would take about a week. He also took the time to review cost-saving options with me; this was important to me since I was paying for the damage out-of-pocket. I got two more estimates from other auto body shops, each for about the same amount. In the end, I chose Imperial Auto because I liked Darek's professional, engaging, and trustworthy demeanor, and I also noted a few positive reviews on Yelp for his business.
I can't really express enough how pleased I am with the work Imperial Auto did. Not only did Darek fix my car three days ahead of schedule; he also came in 10% under budget with the cost. Again, this was key to me since I was paying the costs out of pocket. The repairs look great, and Darek worked hard to accomodate my schedule, both with the drop-off of my vehicle, and the pick-up. He even offered to come in during non-office hours to meet me.
Autobody repairs isn't a service I hope to need very often, but if I do need these services again, I would go to Imperial Auto. They made the tough experience of repairing auto body damage almost pleasant, or about as pleasant as it could have been. Thanks Darek and Imperial Auto!