Holmes Pools
About us
In-ground swimming pool specialists. Installation, sales, service, excavation & concrete. Family owned and operated for 40 + years. Swimming pool inspection & tutorials offered for new homeowners. Additional Service Areas: Portions of Concord Maynard County.
Business highlights
Services we offer
Inspections, Pool Installation, Repair & Renovation. Liner Replacements. Plumbing. Filters. Heaters. Excavating. Safety Cover Installation. Pool Removal & De-construction. Filter & Pools Surround Cleaning.
Amenities
Free Estimates
Yes
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 86% | ||
| 8% | ||
| 3% | ||
| 0% | ||
| 3% |
They came out and told us that we would probably need a new filter and that there could possibly be leaks in the skimmers. Again reasonable since our pool is 35 years old and has the original filter.
When the work took place (within a couple of days) the men came out did the necessary work and instead of digging up our yard were able to fix the skimmers with some epoxy.
They were professional, courteous took time to explain the new filter and how it works and also made sure that if we had any questions we should be sure to call them. They also told us to keep our old pool safety cover so that we could use it as a template for a new one and save some money.
We would recommend them and will use them for all our pool openings, closings, and any repairs.
Let me start by saying they do a great job of opening pools very neat and tidy that's why I thought I found a gem. NOT SO. I had a major disaster over the winter, my pool cover fell in not to mention I lost most of the water in my 20 x 40 pool. I called pretty early in the season to see if this was something they could deal with. They assured me they could handle this, "no problem" Wendell was very eager to schedule a pool opening even though I told him this pool could not be open like this. In addition to the pool leaking water thru a fixture that they were supposed to have fixed last season and didn't. I had to suggest they come out and assess the situation before even attempting to open it, he said he would do that when in the area. Never came. Now, I get the call it's time to open. How the h*** can you fill a pool that is leaking somewhere?????? I have not been in the pool business for 40 years but HELLO????? I had to call again and nicely suggest someone come. Low and behold leaking from the light fixture. Now it is going to cost me 1,500.00 to replace the fixture because they mark their parts up 100% not the standard 20-25%. So because I work in purchasing at a very large Co. I told them I would get the parts and they could do the labor..........didn't like that idea so that is why when I called back for help figuring out how to deal with the mess in the pool the very rude uninformed lady that answers the phone said they can't do this or that. Now for the kicker, the job that they wanted to do to replace my light fixture for $1,500.00 I just had done for $125.00 and the only part required was the fixture itself not the laundry list of parts and not to mention they wanted to jack hammer my deck and job would take all day. I just had this same job completed in 1 hr. Also, you have to call every time and wait until Wendell gets in so that is like 8 or 9 at night. How about step into the 21st century email, website, voicemail. You would do yourself a favor and get that nasty woman off the phone. Let me also mention I am super easy going but that rudeness of that woman put me over the top. I was only looking for a little help with my pool from a pool Co. Is that too much to ask??????
"When we arrived at this pool to find a leak, the pool had been closed all winter and the solid cover which was covering the pool had fallen in in multiple places. This in turn allowed a large amount of dirt/leaves/debris into the pool leaving the pool black. As any pool professional knows, it is nearly impossible to find a leak in a filthy pool. In order to dive and find/fix a leak Holmes Pools needs the pool to be clean/clear. This is why the pool needs to be opened before the leaks can be fixed. Next, In order to fix a leaking light niche (which is caused by a homeowner failing to balance their PH and Alkalinity levels properly resulting in a high acid level) you can epoxy the leaking portion of the niche, but this rarely lasts through New England winters. Having said that, the only way to fix the niche properly is to replace the niche itself. Again, as any pool professional knows the niche is installed from the back of a steel wall pool. The only way to get to the back of the wall is through the concrete deck above the light. This customer did not want to pay our prices for the replacement parts. We are a family run company and we do not "haggle" over prices. So we told her that was not a problem but our prices "are our prices" and that if she thought it was too much she could find another company that was cheaper. This is when this customer "blew her top" She could not fathom why we would not fix/replace a pool with the parts that she had bought elsewhere. This customer is anything but Calm, Cool, and Collected. Please do not call us again. We value our customers, many who have been with us for over 40 years, and we will let our reputation speak for itself."
The pool was drained in 3hrs, liner was up by lunchtime and new concrete spread. They installed the new liner, set it, and cleaned everything.
I set up the appointment 3 weeks ago. I received a call last night with a more definite time frame of between 2 and 4 pm. They were here at exactly 2 pm. Took a little over an hour to close the pool service the filter for winter and explain to me what was done and the minor issues noticed that may need to be double checked come spring.
I knew the base price and the possibility of higher rates from my call. They added all needed chemicals and fixed a few minor issues on the filter to ensure the winter wouldn't damage it.
I will use them in the spring to come and open the pool and at that time teach us how to open it and maintain it going forward. I am very happy with the service and the knowledge shared with me and I look forward to using them to close my pool each year in the future.
Sometimes they also open the pool for us, replace parts for the pump,
and we've ordered a super-duty cover and they've installed it. Service is always great, and they're very patient with new owners of pools and those of us who usually have their husbands work on the pool.
always returned my calls and made sure I knew when they could get to our home and start working on our pool. The guys that came to open and fix the pool were always there when they said they would be, they explained everything they were going to do and even
gave us some helpful advice for the future upkeep of our pool. I would use Holmes Pools again and would definitely recommend them to others. Thank you!
We used them last spring. They put a pool in for us. We had a fence they helped take down. They spread the dirt they took out around. They went out of their way. They were very receptive and did things that were not part of the contract. They were excellent.
Licensing
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