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Creative Edge Pools and Spa

Founded 2010 • With Angi since February 2011

2.3

(4) Verified Reviews

Service Categories

Description

Creative Edge Pools and Spa custom designs and installs the finest inground gunite swimming pools and spas in homes throughout Massachusetts. Our Massachusetts gunite swimming pool company is focused on working with home owners to develop their backyards bringing their vision to life. We create outdoor environments that you and your family will enjoy for a long time.We have over a hundred years of combined experience, with custom gunite swimming pools, gunite pool restorations, landscape masonry, and service site work in Massachusetts. We are a full service company that can satisfy all your needs from maintenance, supplies, big and small repairs, remodels, upgrades, and new pools. Creative Edge Pools & Spa is a family owned and operated business located in Wilmington, Massachusetts. Our work will reflect your dreams and complement your home and you will have the experience of working with a genuine family business that cares....

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Verified Reviews

A few reviews for this pro…

1.0

09/14/2016

Our experience with Creative Edge Pools and Spa was unbelievably frustrating. We seem to have had a very similar experience as previous reviewers: no-shows, broken promises, incomplete work, poor communication and a lack of oversight during the project. Excavation began in November 2015, here we are in September 2016 and although the pool is finally functional, there are remaining issues that were...

DESCRIPTION OF WORK
We signed a contract with Creative Edge Pools and Spa for the installation of an in-ground gunite pool in October, 2015 and were told that the pool would be finished by Memorial Day, 2016.

CATEGORY

1.0

06/09/2016

We contracted with Creative Edge Pools almost a year ago, the project was supposed to be completed in 3 months. We did make the pool bigger but it was communicated to us by the owner, David, on-site that the pool could be completed a few weeks after the originally discussed date. We are about 8-9 months into the project. Throughout the project, there has been no shows, late shows, arriving with ha...

DESCRIPTION OF WORK
The provider (Creative Edge Pools and Spa) Dave and "the office" gave us stress, frustration, constant no shows and took our money for an un completed project. Yes that right we have not hard from them BUT We will get our money! I have a complaint into the BBB, the Home Improvement Contractors Association and a Layer. They hide behind me yelling at them because they over sell their jobs by over promising and under delivering and then walk away from clients and projects constantly so they can start the cycle again. Its criminal! There is a definite pattern if you read all the reviews. If you have done business with this company you know the truth and you know my review absolutely correct based on your own experiences. The "office" will reply with some excuse and lie about what they did and blame the customer (another classic pattern that BAD companies do) BUT we know we are right and Creative Edge is a very very bad company to do business with.

CATEGORY

5.0

10/14/2015

unknown

DESCRIPTION OF WORK
Grest

CATEGORY masonry

1.0

06/13/2014

We were promised a one stop shopping experience, but we received a litany of broken promises, extremely slow response (months), and items we paid for and never received. In May 2013, Creative Pools began construction of an inground pool at our home residence. As of June 2014, 13 months later: 1.) cleanup as agreed upon in the contract was not completed.  We still have chunks of large concrete in o...

DESCRIPTION OF WORK
Installed pool and pool decking.

CATEGORY masonry

SERVICE PROVIDER RESPONSE

As for compliant 1 where she states “cleanup as agreed upon in the contract was not completed. We wish a refund since the company did not clean up. We still have chunks of large concrete in our backyard.” As per her contract line 3 states that C.E.P.S. requires access to the pool site and a working area at the pool site. Buyer shall be responsible for providing and adequate access, and adequate wo...

Services Offered

We are a full service company that can satisfy all your needs from maintenance (openings, closings, weekly, biweekly, warranty, equipment upgrades, acid washing, measuring and installing of winter safety covers, pressure tests, and pool/equipment inspections), supplies, big and small repairs, remodels, upgrades, new pools, and retail.

Services Not Offered

Above ground pool services.

General Information
Free Estimates
Yes
Payment Options
MasterCard, American Express, Discover, Check, Visa
Senior Discount
No
Emergency Service
Yes
Warranties
Yes