Anderson Railing

". The extreme wet weather this summer caused delays Scheduling This customer was told a window date and was told of the delay and customer confirmed weather was a factor. The customer was told that our schedule is always 4 weeks but knowing they’re closer by we would try our best to installed the next month All communication was immediate and in constant contact Customer said she had patience saying the steps were without railing for over a year No urgency was expressed by customer We understand each customers needs of wanting to hold on to a railing while walking on stairs that pose danger but mostly for all especially those han -"

"Communication is the key. Customers house had no electricity and water available while they were a away on vacation for a month. Not true with comment as preferring Contractors. We prefer private owners that know of us as having the highest regards for our customers demands and always try to do our very best to communicating to all."

"Special order material that became out of supply because of the COVID. Owner was agreeable to wait. Owner had a sound existing railing. All phone calls were returned and explanation of delay that it was to be a month delay. Schedule was only mentioned to be installed within the month. Materials were unexpectantly not in supply. We called the customer and told them they had to wait the few weeks extra. We gave them free columns to support their roof. We understand it is just more important to have more communication than ever in these trying times. We have the most patience to extend to all our customers."