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Kitchen Encounters, Inc.

About us

Founded in 1994 by Bob and Michael Gasteyer , Kitchen Encounters has consistently grown into the areas most customer-focused Kitchen and Bath design and remodeling showroom. We strive to provide personal service and creative design, with competitive pricing. We specialize in customized designs, remodels, and installations for all of Western and Central Massachusetts & Northern Connecticut. Additional emails - [email protected] & [email protected].

Business highlights

31 years of experience

Services we offer

We successfully complete full renovations in both kitchens and baths creating inviting environments for the home owner.

Amenities

Free Estimates

Yes

Accepted Payment Methods

  • CreditCard
Reviews
4.913 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
92%
4
8%
3
0%
2
0%
1
0%
Showing 1-13 of 13 reviews
Donna R.
Oct 2021
5.0
Yes, I recommend this pro
Working with Joy from Kitchen Encounters was amazing! She was so helpful and gently guided us as we made our decisions. She has a keen eye for detail design and everything was perfect! Joy was responsive, professional and every aspect of the work was flawless. Wish i could rate this higher than a 5!

Janet F.
Sep 2017
5.0
Yes, I recommend this pro
We love everything about our new kitchen! Working with Joy made things so easy. She is knowledgeable and very responsive. She listened to our ideas and made great recommendations to further improve the project. She stayed in constant communication and handled any issues that arose. The workers Kitchen Encounters used were extremely professional and friendly -- and they kept our space very clean. All of the work that was done is top notch -- we love everything about it. Even better, they finished the project early and stayed close to our budget.

Bill F.
Dec 2015
5.0
Yes, I recommend this pro
$50,000
unknown

Donna S.
Jun 2015
5.0
Yes, I recommend this pro
unknown

Douglas Y.
May 2015
4.0
$48,000
.

Sue L.
Apr 2015
5.0
Yes, I recommend this pro
unknown

Margaret B.
Feb 2015
5.0
Yes, I recommend this pro
$1,300

I've purchased bathroom vanities and a complete set of kitchen cabinets from Kitchen Encounters through the years.  They've always been helpful and timely.  I've worked with Jay Muse for the last two projects, and he's personable, knowledgeable and a pleasure to work with.

I used a contractor each time who installed all the cabinetry, so cannot comment on their installation skills.

I cannot comment on the price because I don't have anything to compare it to.  I would rather work with a company like Kitchen Encounters than order cabinets through a Home Depot-type of place.  I believe I get better overall service here, and if any small problems occurred, Kitchen Encounters quickly came out and tended to them.  Were I in need of another cabinet, I would automatically use them again.



Joanne K.
Nov 2014
5.0
Yes, I recommend this pro
$13,000
I love my new kitchen.  Scott was very patient as I changed my design a few times. He was very helpful with his advise and suggestions. My cabinets are installed and I am very pleased with the look and the design. Granite counters will be installed next week.
I would highly recommend Kitchen Encounters and Scott as a designer!

Linda H.
Sep 2012
5.0
Yes, I recommend this pro
$2,200
We had to drive to Milford, MA to select the granite, but the resulting countertop is beautiful and was installed exceptionally well.  Very pleased with the result and would recommend them.

Georganne H.
Sep 2012
5.0
Yes, I recommend this pro
Everything went smoothly. The final cost was what was quoted and the work came out very nice.

June F.
Jul 2012
5.0
Yes, I recommend this pro
$28,000
I would recommend them. The quality of the work was great. I was satisfied. Everything came out nicely.

William L.
Feb 2012
5.0
Yes, I recommend this pro
$4,000
I love them and would recommend them highly. They can do more than just kitchens. I've had them do an addition to my home, shelving, and redo a basement room for me. I've been using them for the last ten years. Anything I need something done around my home I call them. They even build/install decks. They always have a nice finished product due to their attention to detail. They are a locally owned business. They will even do really small jobs that involve nothing more than installing a shelf. I like them. When I need something done in my home I can just call them and I don't have to worry about it. They have a good eye for design. I had an old fireplace that was just plain brick. They came in and put shelving around it, put granite around it, and installed a gas fireplace for me. They are a bit pricey but you get what you pay for. I think they provide good value.

Ruth B.
Jan 2010
5.0
Yes, I recommend this pro
My experience with them was excellent. I liked them for their punctuality and customer service, and they paid attention to detail. I would rate them highly and would use them in the future, if necessary.

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

Kitchen Encounters, Inc. is currently rated 4.9 overall out of 5.

Kitchen Encounters, Inc. accepts the following forms of payment: CreditCard

Yes, Kitchen Encounters, Inc. offers free project estimates.

No, Kitchen Encounters, Inc. does not offer eco-friendly accreditations.

No, Kitchen Encounters, Inc. does not offer a senior discount.

No, Kitchen Encounters, Inc. does not offer emergency services.

No, Kitchen Encounters, Inc. does not offer warranties.