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Driveways by Heap Inc
Concrete Flatwork - Repair & Resurface, Poured Concrete Wall Service, Concrete Foundation Installation,
About us
Driveways by Heap, Inc is a local, family-owned, full service paving company. We supply residential and commercial clients with superior service at reasonable prices. We have 8 highly trained and dedicated employees who work with the owner, Robert Heap, in the field as well as 3 dedicated office managers. Our sales specialist, Genevieve, works directly with the client from start to finish and beyond.Genevieve will provide you with a free, accurate estimate on your project within 48 hours of your call. We take no payment for services until the work is completed in full. We actively pave from April through December. Our office hours are Monday through Saturday from 6:30 a.m. to 8:00 p.m. We install approximately 400 pavings per year which equals to thousands of satisfied customers over the past 30 years. Our outstanding warranty and owner installation makes Driveways by Heap a leader in the asphalt industry.
Business highlights
Emergency services offered
50 years of experience
Services we offer
Driveway construction and installation, Excavation, Line Striping, Parking Lot construction and installation, Seal-Coating, Stone Driveway installation.
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.353 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 77% | ||
| 4% | ||
| 2% | ||
| 8% | ||
| 9% |
Showing 1-25 of 53 reviews
Jennifer C.
Nov 2020
driveway replacement
Christopher D.
Sep 2020
Huge driveway Replacement
Response from Driveways by Heap Inc
"Hi [Member Name Removed], This is Jamie from Driveways by Heap. I'm so sorry that you have had such a terrible experience. Unfortunately, this is not the Heap that did your driveway. The owner of this company is Robert Heap. Greg Heap is Heap Paving, which is who you are looking for. I hope you get everything worked out. All the Best, Jamie Witherell"
Derrick P.
Mar 2020
It wasn't great, it is difficult scheduling the service, no call no show on actual perform date. The plan is, they will remove the tree stumps and all the landscaping before laying the asphalt and they said they will come back in two weeks and lay the asphalt walkway and patio so the ground will settle. So, when they showed up at my house with heavy duty equipment to remove the tree stumps they said they're going to do all the works today. The bottom line is, instead of doping it on schedule, they wanted to do it right away in 1 day and I did not like that. My walkway is now wavy like ocean waves because they did not allow the ground to settle properly before laying the asphalt. I've been very patient I always email them and text them from December until today but they didn't get back to me.
Response from Driveways by Heap Inc
"Hi [Member Name Removed], I am so sorry for the lack of response! We have been closed for the season. Today is my first day back in the office and I just heard your messages. I will be calling you shortly to get this straightened. Again, I apologize for any inconvenience. Jamie Witherell Driveways By Heap"
Andrew Y.
Nov 2019
Initially - perfect. Upon finding a dip in the driveway (puddling, etc) they claimed they could come by and re-heat/roll it to level it out (May 2019). 8 unanswered calls later - i have 2 voicemails and one review response claiming they would schedule it ASAP (+1 gave a date with a no-show) and i'm still ghosted. Contacted lawyer to get my money back - we'll see how that goes. Just unprofessional - check the reviews. it's consistent. if it doesn't go well, they ignore you until you quit. I'm not having it.
Response from Driveways by Heap Inc
"Hi [Member Name Removed], I'm sorry for the response delay. We have been out of the office. We re-open in April. I will be sure to contact Bob and Genevieve and get this taken care of. We will be in touch! Jamie Witherell"
Jennifer K.
Sep 2019
The best contractor we've ever worked with. The whole team was extremely professional and very reliable. Clearly a company that is comitted to customer satisfaction! And of course our driveway is absolutely stunning!! I am blown away by this company. From the initial phone call to book a quote, to shaking hands with the owner at the end, the whole process with Heap was very impressive.
Response from Driveways by Heap Inc
"Hi [Member Name Removed]! Thank you for your kind review. We hope to be able to serve all of your pavement needs! Jamie Witherell"
Philip C.
Sep 2019
Justin was a one man show, very courteous and meticulous in cleaning the driveway before filling the voids and cracks, cutting in the seal coat and looking back over his work to make sure all was right. Extremely happy with the final product and would recommend HEAP to family and friends.
Response from Driveways by Heap Inc
"Hi [Member Name Removed]! We love reading reviews like these! So glad you are happy with [Member Name Removed]'s work! Thanks again! [Member Name Removed] Witherell"
Bill P.
Aug 2019
The first contact with Genevieve (GM) was in the fall of 2018. After getting quotes from multiple companies I decided to use Heap in April 2019. Price wise everyone was pretty close to each other and that is why I gave them a B. As for the work that was done, I was told and given in writing that they would do a complete excavation, regrade pitch for water run off, install a 4-6 inch base and reset water shutoff pipe. After removing the old asphalt I asked Genevieve about setting the water pipe and was told they had a tool to adjust and reset it. Instead of a tool, they used the Bobcat with a chain to pull the pipe up. When they were compacting the new asphalt it sank so much they had to dig it up with a shovel and use a chain by hand to try to level it. Since then it has sunk to the point that when it rains there is a puddle. As for the driveway itself, I'm attaching photos to show how bad this work is. There are roller marks all over the driveway, water collects at the base and 3 months later we are still getting tire marks from the cars sinking in the pavement. I initially called the office and was told I would get a call later that day from either Genevieve or Bob. I never received a call and have called them a half dozen times and emailed photos, with no return calls or follow-up. My last call to Driveways by Heap was on June 25th and as I am writing this post I have not received a return call or email. I would not recommend this company to anyone looking to have asphalt work done not only because of the very poor work that was done, but more so on the fact that they would not return my calls or email to make this right!
Response from Driveways by Heap Inc
"Please enter what you would like the response to look like:Hi [Member Name Removed], I am sorry for the troubles you have had. I will speak to the owner about your driveway and see what I can come up with. I will contact you via phone as soon as I hear back from him. Again, I apologize for any inconveniences. All the Best, Jamie Witherell"
Joe R.
Apr 2019
A+ service from start to finish. After having a hard time just getting a quote from other vendors, Driveways By Heap was responsive and attentive from the moment I called. Genevieve was great and explained everything during the quote process, which she gave me before she left. We were very happy with the price and scheduled the work right away. We were away on vacation when they did the work and were super flexible with making payment after we got back. Our new driveway looks great and the family is already enjoying it. I would highly recommend Driveways By Heap and they will be my first call if I ever need additional work.
Response from Driveways by Heap Inc
"Thank you so much [Member Name Removed]! It was such a pleasure to work with you and your family and we are so happy you are enjoying your new driveway! Wishing you and your family all the best, Bob, Genevieve, and Team"
Katie L.
Nov 2018
We contacted Driveways By Heap for a redo of our falling apart driveway and to have it expanded. From my first contact to job complete, the entire crew was awesome. Genevieve was great to work with along with Bob, the owner. They were communicative, showed up on time, worked fast but meticulous, and the price was incredibly reasonable. I will definitely be recommending them to anyone with driveway work needed and use them again in the future. Thank you to all!
Response from Driveways by Heap Inc
"Hi [Member Name Removed]! Thank you for your review. We are so pleased that you are happy with the services that were provided. We look forward to working with you in the future for any of your paving or sealing needs! All the Best, Jamie Witherell"
Jeanine M.
Oct 2018
We had weather delays but First eligible day to start, the crew arrived on time. They got straight to work. They answered all my questions and were very personable and professional. They went above and beyond even taking care of the mailbox for us and the mail person!! They left outer home clean. We also needed this done in a timely manner due to other contractor working a septic issue. They communicated with them so everyone was on the same page. HEAP also called the appropriate utility company to come out and mark. Highly recommend!! We are so happy!! Thanks again, Bob and crew!!!
Lori N.
Jun 2018
Great job by the team. My new driveway looks beautiful. The sides are straight and neat. There are two Heap companies, we used the one out of Hanson.
Response from Driveways by Heap Inc
"Hi Lori, Thank you for the review. We are always happy when our customers are happy! Call us in the spring for your sealcoat! Jamie Witherell Office Manager"
Robert L.
Jun 2018
Everything went well. Driveways by Heap was punctual, professional and completed the job on time and at a competitive price. The driveway looks great, I recommend Driveways by Heap to pave your driveway.
Response from Driveways by Heap Inc
"Thank you [Member Name Removed]! It was our pleasure to work with you! Sincerely, Genevieve, Bob, Michelle and Team Heap"
Joyce K.
May 2018
Driveways by Heap did an amazing job of edging and grading our driveway so that not only it looks amazing but the water treads away from our garage and home.
Response from Driveways by Heap Inc
"Thank you for your review! We are pleased to hear how happy you are with your driveway! Jamie WItherell Office Manager Driveways By Heap"
Victoria C.
May 2018
It was absolutely amazing. I can't say enough about this company. They had the best price by far after shopping around. They had great, clear cut communication that left no confusion or unanswered questions. I was beyond impressed with the employees, the owner being on-site throughout the whole job, their site manager, and everyone else. They were extremely attentive to detail, super friendly, and so easy to work with. I absolutely would hire them again in a heartbeat!
Response from Driveways by Heap Inc
"Thank you [Member Name Removed]! It was our pleasure to work with you! Sincerely, Genevieve, Bob, Michelle and Team Heap"
Kim W.
May 2018
They did a great job
Response from Driveways by Heap Inc
"Hi [Member Name Removed]! Thank you for your review! We love when our customers are satisfied with our work. Please give us a call when you are ready to have your driveway sealcoated! Thank You, Jamie Witherell Office Manager"
Joe I.
Apr 2018
Exaxtly as hoped. Was a little difficult planning a time, but once they had an opening, it all happened quickly and exactly what we wanted. Additionally, we had a stone wall installed shortly after, and Heap came down, filled the gaps between the wall and the driveway, and fixed a couple of tire marks on one of the driveways! My only complaint is that I still haven't gotten my Heap T-shirt :). A special shout out to Genevieve - she made it all happen. They will be my ONLY choice for getting the driveway sealed this year.
Response from Driveways by Heap Inc
"Hi [Member Name Removed]! Thank you for the review. We are so happy that you are pleased with your driveway. Please call us in the future when it'[Member Information Removed] time for a seal coat. Have a great day! Jamie Witherell Office Manager"
Nicole W.
Feb 2018
Driveways By Heap paved my driveway in June of 2017. They did a great job. I have received many compliments on my driveway. It is now time to sealcoat it and I will definitely be calling them to do the work.
Response from Driveways by Heap Inc
"Hi [Member Name Removed], We are so glad you are pleased with your new driveway. Please call us with any questions you have in the future. Jamie [Member Name Removed] Office Manager Driveways By Heap"
Ellie M.
Feb 2018
I originally wrote a review on 10/27 complaining no one was contacting me but they finally called and apologized and got me scheduled in. They came on time the day of the project and worked very efficiently and cleaned up. Genevieve was great at explaining to me the process and the price was the best estimate I got for my long driveway. It was nice having a female to speak to (I know it should not matter but it was refreshing) and break down everything to me. My house looks so much better now and I would recommend them to anyone needing asphalt work.
Response from Driveways by Heap Inc
"Dear [Member Name Removed], Thank you for your updated review. Our customer's satisfaction is extremely important to us. Please contact us with any future paving needs. All the Best, Jamie Witherell Office Manager Driveways B y Heap"
Joe P.
Oct 2017
Great job.
Response from Driveways by Heap Inc
"Thank you [Member Name Removed]! It was great working with you! Genevieve Coughlin GM Driveways by Heap Inc."
Daniel H.
Oct 2017
Bob and Genevieve were awesome, they were able to pitch all of the water away from my house down to the street. Very courteous and professional, I will recommend them to everyone!
Response from Driveways by Heap Inc
"Hi [Member Name Removed]! Thank you for a great review. We appreciate your business and are happy that you are satisfied with our work. Please don't hesitate to call for any of your paving needs! Jamie Witherell"
Bob L.
Sep 2017
Very well...no issues
Response from Driveways by Heap Inc
"Hi Mr. [Member Name Removed], We appreciate your review. Please let us know if there is anything else we can do to assist you with your paving needs. All The Best, Jamie Witherell Driveways By Heap"
Kellie R.
Aug 2017
Everything went smoothly. They were on time and finished the job within the specified time range. They did all clean up. From beginning to end they were very professional.
Response from Driveways by Heap Inc
"Hi [Member Name Removed]! Thank you so much for your review! We are very pleased that you are happy with the services we provided. Driveways By Heap"
Lee B.
Jul 2017
EXCELLENT!! YOU DEFINITELY GET WHAT YOU PAY FOR!! MY NEIGHBORS LOVE HOW NEAT IT LOOKS TOO!! I HAVE A NEAT NICK THAT LIVES NEXT DOOR AND HE LOVES IT TOO!! PHOTOS TO COME!
Response from Driveways by Heap Inc
"Hi [Member Name Removed], We are so happy that you are satisfied with your driveway! Customer satisfaction is our number one goal! Please call us again for any of your pavement needs. Kindest Regards, Jamie Witherell"
Karin R.
Mar 2017
Awesome company. Professional service. Experienced in driveway repair, installation and seal coating. Genevieve will come out to give you a quote, which are reasonable in comparisons with other companies we looked at. Bob the owner actually comes out to every job site and personally installs all driveways, as if it was his own driveway. The customer services is outstanding they are very knowledgable, and we recommend this company to anyone looking for quality work on their driveway.
Response from Driveways by Heap Inc
"Hi [Member Name Removed]! We are so pleased that you are happy with our services! Please call us in the future for any other asphalt services needed! Kindest Regards, Jamie Witherell"
Matthew P.
Jan 2017
When I called, I spoke with Genevieve in regards to getting a quote. She was extremely knowledgeable and polite. She answered all of my questions and was able to explain everything to me in full detail, which was extremely helpful due to the fact that I was a first time home buyer and didn't know a single thing about getting my driveway paved. Genevieve came out to my house to give me a quote and I couldn't believe how personable and helpful she was. She walked me through the entire process, as well as what to expect from start to finish. She made me feel "at ease" about the whole process. This is a woman that knows what she's talking about! She gave me an amazing quote that I couldn't pass up and I scheduled my service date. The day came to have my driveway paved and the owner of Driveways By Heap, Bob, showed up with his employees, who were extremely polite and professional. They completed the work and Bob told me how to properly maintain my freshly paved driveway. Bob told me that if I had any questions or issues, to not hesitate to reach out to him. I can't begin to explain how wonderful it was to work with a company that is so focused on customer service and satisfaction! I would absolutely recommend them to my family and friends and am truly happy with the services that they provided me with.
Response from Driveways by Heap Inc
"Hi [Member Name Removed], We are so pleased that you were happy with our services. Please let us know if there is anything we can help you with in the future. Thank you for your review! Jamie Witherell Driveways By Heap"
Licensing
State Contractor License Requirements
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FAQ
Driveways by Heap Inc is currently rated 4.3 overall out of 5.
Driveways by Heap Inc accepts the following forms of payment: CreditCard
Yes, Driveways by Heap Inc offers free project estimates.
No, Driveways by Heap Inc does not offer eco-friendly accreditations.
No, Driveways by Heap Inc does not offer a senior discount.
Yes, Driveways by Heap Inc offers emergency services.
No, Driveways by Heap Inc does not offer warranties.