MADDEN TREE INC
About us
Madden Tree, Inc., is a small, full service, fully insured tree service company that services Greater Boston and the South Shore Area. •A Certified Arborist will advise and consult with our clients while we estimate a project. An arborist accompanies our work crews upon the start of a project, and stays to completion, to ensure that the work is performed exactly to our client's satisfaction. **Mass. Certified Arborist #2168; Mass Pesticide License #32130
Business highlights
Emergency services offered
20 years of experience
Services we offer
Firewood, Small tree planting, Tree Pruning, Tree Removal, Tree Trimming, caterpiller spraying, pest control, shrub planting, stump grinding
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.715 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 87% | ||
| 7% | ||
| 0% | ||
| 7% | ||
| 0% |
Showing 1-15 of 15 reviews
Joyce G.
Oct 2013
The crew was professional and friendly.. I loved that they are a locally-based company.. Greg is very efficient and shows he wants his customers happy by asking what else he could do. They really went above and beyond expectations. They worked consistantly from the morning they arrived through the day into the evening barely stopping for lunch.. They came back the next day to finish up and clean up areas I didn't ask for. I feel that the cost was reasonable considering the immense number of limbs surrounding the property. I will recall this company and ask for the same crew in the future.
Robert D.
Dec 2012
unknown
Robert D.
Sep 2011
They came to give an estimate for the job. They called before the day of work and completed the job.
Amy J.
Sep 2011
We met with Bob from Madden Tree and were impressed with his knowledge and suggestions. He seemed to really know a lot about the trees in our yard and offered good advice. He surveyed our yard and went back in his truck and wrote up an estimate on the spot, which was nice. Too often we have to wait days or weeks for estimates from other businesses. The price was right and we liked Bob, so we cancelled all of our other tree service estimates just to get the process moving along. We hired Madden and the work was done within 2-2.5 weeks. We had to wait a bit for the stump grinding after the trees were removed - another couple weeks, which seemed like a little long, but overall it was fine. We would definitely use Madden Tree again in the future.
Potter P.
Aug 2011
The actual work they did was good with the tree removal. It was fine. It was a little difficult with communication like getting it scheduled and finding out exactly when they were going to come out. Sometimes I had to try and trace them down and follow up, to see when that was going to happen. So that was less than pleasing. After they left, I had to clear out some trash that was left from apparently where they had had lunch, like the water bottle and couple of wrappers. They broke a glass lamp cover to a light that was attached to the garage, and they didn't tell us about it. I had to find out about it when I discovered it was broken. So overall the experience was middling. The actual work of the tree removal was good but some of the other aspects were a little rougher on the edges. Their price was good. I had problems with their responsiveness. They were punctual and actually on time except with following up with root grinding which took a while. I might use their services again in the future.
Maggie H.
Aug 2011
His behavior is inexplicable!!??
At the first appointment, on 3/10/2011, Bob Madden seemed a likable young man and fairly competent. So much so that I signed a contract right away.
About 10 days later, on a cold wet day, he performed the cabling of one tree, and the pruning of the ornamentals.
Shortly afterward, I phoned him to get the results of the lab report and how to proceed with the sick tree; I also asked him to fax me the lab report. He said the report indicated that the tree would have to be removed, and the would also fax me the report. However, I never heard from him again -- no fax, no response -- even after numerous phone calls!!
I hope this report, more than anything, improves the professionalism of Bob Madden because I really thought he was a nice young man.
At the first appointment, on 3/10/2011, Bob Madden seemed a likable young man and fairly competent. So much so that I signed a contract right away.
About 10 days later, on a cold wet day, he performed the cabling of one tree, and the pruning of the ornamentals.
Shortly afterward, I phoned him to get the results of the lab report and how to proceed with the sick tree; I also asked him to fax me the lab report. He said the report indicated that the tree would have to be removed, and the would also fax me the report. However, I never heard from him again -- no fax, no response -- even after numerous phone calls!!
I hope this report, more than anything, improves the professionalism of Bob Madden because I really thought he was a nice young man.
Response from MADDEN TREE INC
"My response to the member's report I responded to her phone call and set a day and time for me to meet with her at her home. At that time she stated that she wanted a few evergreens topped to keep from growing taller than the roof of the house, she also wanted an ornamental at the front pruned and a shrub pruned to fit the space at the front corner of her house. The shrub was noticeably sick so I suggested to her to send a twig to a lab for analysis and she agreed. In the back yard she had a rose of Sharon which had been split at the base into two pieces. The member stated that she really liked the shrub and wanted to keep it. I suggested that I could bolt the trunk together and lightly cut the tissue to encourage new growth and put a cable in the canopy for support. She agreed. And finally she wanted a rhododendron at the front pruned. I told her I could do what she asked, I gave her a price and she signed at that point. As is our policy I called the member the day before to state we would be at her house the next day, she agreed and we showed up. As luck would have it just as we started to work, a cold rain squall with sleet blew through, not too bad, so we stayed and worked through the squall and finished the job. While in her back yard I noticed an espaliered apple with training ties left on for far too long. I cut the old, tight ties and attached new ones where necessary. When we finished the job the member walked around to see the work and gave me a check. When I received the lab report I called the member and told her that the extent of infection in the shrub was severe and that the lab suggested the shrub be removed to prevent further infection to nearby plants. At this point the member became very indecisive. She wanted to keep the shrub, but the recommendation was for removal. She called me many times asking me what I thought, I told her that treating was too late, would end up costing more, and she would still lose the shrub. This went on for some time and eventually she stopped calling. I assumed she decided to keep the shrub or hired someone else to cut it down. She did not pay for the test or the postage to ship the sample so I let that off set the pruning of the small rhody. As for the price, $ 375 for two men to drive to her home spend just over two and a half hours and do the work, a " C " ? The member did leave a message maybe two weeks ago, I admit I forgot to call her back and here we are. For her to grade the performance of my company this way is a mystery. Myself and my crew work hard, not just for a check, but for reports. Many times customers state that they chose Madden Tree because of the high marks we receive on the various internet sites. We are not perfect, we have had call backs, but this is just off the charts."
Deborah F.
Jul 2011
Bob from madden tree did an onsite inspection. I did a written contract and gave a reasonable time frame. He made separate visits and cleaned everything. He was very professional.
Christine M.
May 2011
Extremely prompt and responsive. Responded to my initial inquiry the next day and provided a written estimate for the work. A couple of weeks later I called Bob to schedule the work and he said 2-3 weeks. He showed up w/in the 3 week window (probably would have been earlier but unfortunately somewhere along the way he had the wrong phone number for me). In any case the work was completed professionally, the trees look great and I would definitely hire and recommend Madden Tree in the future.
Paul M.
Oct 2010
Bob came to do the estimate himself and did a great job. The workers were excellent and very professional and did a great job cleaning up.
Michelle C.
Oct 2010
It went very well and I felt comfortable with them as I'm very cautious about working with service providers.
Kevin K.
Oct 2010
We realized Tuesday night that the dead tree in our yard that we had planned to have removed eventually was toppling over, probably due to the wind and rain. It was leaning against and badly crushing a fence to a kennel we have in our back yard. On Wednesday morning starting between 7:30 and 8:00 I called several tree service companies in the area from Angie's list. Someone picked up from Madden and a woman told me that she would call Bob on his cell phone to get in touch with me. He called about 15 minutes later and said that he would be out to our home in Dorchester in about an hour an hour. I had to leave but I told him that I didn't need to be there, if he could please leave an estimate for removal of the tree including when he would be able to get the work done. We wanted it done ASAP to avoid further damage to the fence and potential damage to our neighbor's fence. We had one other estimate from a company that was also able to get there that day. We went with Madden because the estimate was over $50 less expensive and because Bob had been so responsive. He was also available to remove the tree the following morning. 2 men from Madden came the next morning. I had to leave while they were working and when I returned the tree was gone and the area was left remarkably clean, free of a lot of branches, etc. They had also hosed off the driveway which must have gotten covered with sawdust. I was impressed and would absolutely recommend Madden Tree to anyone in need of tree service.
KATHLEEN I.
Aug 2009
I got 5 estimates for this job. Low was $650 and high was $2000. 3 bids were for $750. Bob Madden got the job because of his passion for trees and he took the time to explain everything to me in detail and write up a detailed estimate. Also he suggested that a "leader" branch on the tree should be taken off, because of its weight and its likelyhood of breaking off and causing major damage to the tree trunk. I agreed to this. (Without the removal of the leader the estimate was $600). The job was delayed by bad weather and some equipment problems. Bob and 2 guys did the work. It required one climbing man, Bob in the bucket truck accessing the work from my neighbors driveway, and a chipper truck. They were very fast- I think the total job was done in under 3 hours.
ELIZABETH L.
Oct 2008
Very well, will be using this company again next spring before the caterpillars arrive.
ALICE B.
Mar 2008
Showed up when he said he would show up. He was obviously very knowledgeable about trees and their diseases, nutritional needs, etc. (I know a bit about this topic, so could recognize real knowledge as opposed to a sales pitch). At this time of year, only a light pruning is appropriate, but he will come back in the fall for a heavy pruning. (I forget the cost for that, but it is under $100). He is also going to take over the spraying and feeding of the tree at a fraction of the cost of another company. (My needs are small and I think I was paying so much to the other company because it wasn't worth their while to come to my place for less).
ELLEN C.
Oct 2007
We use them for many things throughout the year, which include trimming and pruning our trees as well. They did a fabulous job with removing the trees and they are great at everything else also. I am always impressed with how quickly and neatly they finish the work. They are great.
Licensing
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FAQ
MADDEN TREE INC is currently rated 4.7 overall out of 5.
MADDEN TREE INC accepts the following forms of payment: CreditCard
No, MADDEN TREE INC does not offer free project estimates.
No, MADDEN TREE INC does not offer eco-friendly accreditations.
No, MADDEN TREE INC does not offer a senior discount.
Yes, MADDEN TREE INC offers emergency services.
No, MADDEN TREE INC does not offer warranties.