Bay State Bulkhead

Rich was excellent. He called within an hour of my original phone call, came out that day to view the site. Submitted a proposal within 3 days. Work began within a week. We had a very tough digout with a/c unit very close. To start they had to pour a concrete wall where a double door was previously located. Then the precast stairs were installed and a bulkhead place over top. Then the block wall was removed the the area was backfilled and graded the area away from the house. We are very very satisfied with the work Rich and his company did.

unknown

Richard and team replaced an old rusted door with a new Bilco steel door, powder coated and sand filled holes that were deep all around the bulkhead. Process was quick and easy. Richard was great deal with. It took a few weeks and a couple of emails to get a final receipt but other than that it was a great experience.

He was very professional and gave great service.  He did what he said he was going to do.  There was a small problem and he came out right away to fix it.  I am using him on another project.

Originally we were very pleased with Richard.  He came out right away, gave us a quote and followed up with his insurance just as he said he would.  On the installation day, he and his crew were a few hours later than they told us they would be but that wasn't a big deal.
Here's the good points:
*  we have a new bulkhead and it looks like it was installed correctly
(yes, there is only 1 good point)

The bad points:
* they covered a significant amount of the old debris under a 1/4 inch of soil which will no longer be able to support a lawn
* destroyed about 80% of our yard
* damaged the neighbor's driveway (the crane had to come down her driveway) - they did patch it
* broke our hardwired smoke/carbon monoxide detector because of the amount of dust in the air
* they damaged the alarm system to the new door
* our basement is covered in dirt
Although the bulkhead replacement itself went well we now have to spend money to:
* remove the construction debris buried in our yard
*  bring in new topsoil and reseed the lawn
* have our alarm company repair the alarm
* have an electrician replace the broken smoke/carbon monoxide detector
* days of cleaning the dust out of the basement
Whatever he quotes you, add a significant amount of money on top of that to undo the damage that his crew will do.
The worst part is that we called to explain our concerns.  He didn't want to listen and when we told him we were going to give a bad review on Angie's List he said, "I don't give a s***." and hung up the phone.

The owner, Richard, was extremely professional, reliable and responsive. I sent him some pictures and he was able to give me a quote over the phone and came out the next day to complete the job.

unknown

They were very professional and explained everything very well to me. The price was reasonable. The quality of their work was excellent. They cleaned up after the installation. The work was done to my satisfaction and I would comfortably recommend them to anyone. My new bulkhead looks great.

unknown

The installation initially went well but when issues arose down the road the company does not return phone calls or reply to emails.

He was really good. He was very professional. He was not cheap. I will use him again in the future.

Very positive experience with Bay State Bulkhead. The estimator (Plator) was prompt in scheduling an appointment, was able to come out on a weekend, and showed up on time. Plator gave us several options and talked me through the work - we went with the biggest project, which included a custom metal bulkhead, new concrete foundation, new basement stairs and a new metal basement door, all of which are fantastic. Despite the project being expensive (more than we were quoted by others), the
responsiveness and thoughtfulness that seemed to go into the work product was worth the amount we paid, and I have no doubt the new bulkhead will last. The only reason I did not give full "A's" across the board was that the project took 4 (instead of 2) days to complete and the guys typicall did not show up until at least noon - though my understanding was that one of the day's was lost to a truck breakdown. Also, there was a fair amount of concrete "pebbles" left in our grassy back-yard, which I've had to spend time to remove so as to not damage our mower. Regardless of these 2 minor inconveniences, I'd fully recommend Bay State Bulkhead.

Richard was very responsive, prompt, and efficient. Fair price. New bulkhead looks great. Strongly recommend.

My fence needed to be removed for access to a very tight area for Rich to work.  A crane needed to be brought in to drop the new bulkhead in place.  It was a very long full day of work for Rich and his crew.  Very professional and pleasant.

We received a prompt proposal soon after the initial visit. The proposal was more reasonable than others we had received. Within five days the work was started. Richard, the owner and another person were a little delayed because of heavy traffic. But they informed us and it was not a problem. The two worked efficiently as a team, the first day they worked quite late until about 7 p.m.; the next day was only a couple of hours. The clean-up was great, both gentlemen were very professional and we are left with a great product and a terrific job all round.  We would certainly highly recommend this company for this kind of work.

Our bulkhead rusted out and with Hurricane Sandy approaching I didn't want to take any chances. My phone call was returned promptly early in the week and Richard came out for a quick estimate without me even needing to be home. After getting a detailed description emailed over I decided to go ahead and get the work done. I was squeezed in before the storm. The replacement went well. The area was clean and the old bulkhead removed and the new one went through the winter with no problems. I've already recommended Bay State Bulkhead to a friend.

Though Bay State Bulkhead's initial reply for an estimate was prompt and professional, they 'lost' are records later on with the result being that I think our project was squeezed in and rushed.  I did not appreciate the carelessness of the excavator in avoiding trees when backing up, and there are some aspects of the finished product that were sloppily completed.

Installation crew was in a rush and did significant lawn damage with large truck. Said marks would repair itself and it hasn't. Disappointed in lawn damage and installer boss was dismissive about my concerns.

Richard was on time and performed the work as quoted by his estimator. He also advised me to seal the concrete blocks with Drylok to stop water from leaking in from the sides. Overall, great job.

responded quickly and got us on the schedule quickly as well

Excellent. Couldn't have been any easier or more proffessional.

I thought that he did a good job. He was responsive with the follow up. It was tough for us to connect. That was one thing for him to actually to get out here. I don't know what was going on, but I had no problem with it. So we rescheduled a couple of times before he finally came out. I sent him a picture ahead of time and he said OK that is what it's going to look like. He brought his stuff out and he came with the thing that "I can't do it this way, unfortunately I've got to come back, because I don't have the right materials to take care of it". And that was probably need to send another picture at him and looking at it and he said he would take care of it that way. So I was finally tuned to do the job the right way and the long way. So he came back and he was great. It takes time to make sure that it's taken care of and done in the right way. So I have no complaints. He did a great job.

When I called for an estimate Mr. O’Brien said he would be out within an hour and was.  The estimate he provided was within the price range that was quoted for other companies listed on Angies list, plus he had good reviews.  When ask when he could do the job he stated that he could have it done the next day.   Mr. O’Brien showed up the next morning, earlier than he stated (a good thing) and had the job completed in a few hours.  He was clean, efficient and excellent to work with.  I would highly recommend him and Bay State Bulkhead.

They did it quickly and the only thing that they didn’t do was when they showed up we didn’t know when they were coming but when they finished it was just amazing. I liked what they did and they made recommendations of doing a bigger door. They were thorough and did exactly as what I wanted. Their price was compatible than others. They were actually good in responding and doing the work. They were neat and tidy. They were good in responding further than what I expected.

They were timely and professional.  It was a fair price that was quoted and job well done. Overall, a good experience.