gagne & son pump company

"Wow [removed member name] I am completely shocked by your review. I have a single phone line that I manage myself, and being extremely busy, if the occasional call is missed or message not returned I apologize, and i also believe at one point i was out of town and still trying to manage phone calls. However I feel that we went over and above to serve you, each step of your work was done in a very timely manner. Your contractor didn't return my important calls regarding the site and the deposit needed to start the work, the site was not ready on more than 1 occasion,and you and I spoke multiple times regarding everything so this is not what I expected. You know I did my best to figure out the issue and ultimately resolved it. Not only did I explain each process step by step, we ran the well several times to get the chlorine completely out. Chlorinating wells is a required part of the drilling process and the only way for the board of health to get a potable sample is to run ALL of the chlorine out, which i have no control over how long it can take. Your well did take exceptionally longer than usual but i didn't even charge for the multiple times it was set up to run, the generator and fuel that was there every time, the man hours, or any excess time involved arranging the appointments with the board of health and taking more than a couple samples. i didn't charge you for every time we did that. The fact that you are in town , new to the well process, I felt like it was a good idea to try and help you out. The charges for all that would have been absurdly high. I would have preferred that you voice your complaint directly to me instead of an Internet insult to me personally since I handle the phone. I guess I do learn from these reviews because I will think twice about going out of my way to help clients that clearly don't appreciate all the effort I personally put into conversations, explaining the process , finding solutions, and dealing with 3rd parties. Which to date I have never again spoken with the contractor, after MY multiple voicemails, i am guessing he is also very busy and communication can be a problem when you have an exceptionally busy business. I do hope the building is going well ,i hope your new home turns out beautiful, and I hope you enjoy the wonderful town of Westminster. Thank you! Cris gagne"

"Thank you for your great review of our service, I have passed it along to the technician that was there and it is always much appreciated to hear that my employees are pleasant, do what needs to be done even if they get dirty, and clean up well after themselves! I hope everything is going well and we hope to serve you in the future. Thanks again, cris gagne"

"Thank you so much for the wonderful review! We love feedback good or bad and always learn how to better serve our clients. I hope you are enjoying your new home and using that great well water! Thanks again, cris gagne"