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gagne & son pump company

About us

we are a family owned business operating for 20 yrs. our cost are kept low because we have lower overhead than most. we offer 24 hr service and will always do our best to make the customer , large or small happy with every aspect of the job.

Business highlights

Emergency services offered
34 years of experience

Services we offer

and we offer portable soda or sand blasting services to clean mold or restore metal., custom built water filtration units, geothermal, hydrofracture service, irrigation, pump systems for all wells, we offer a wide range of services such as well drilling for domestic use

Amenities

Emergency Services

Yes

Accepted Payment Methods

  • CreditCard
Reviews
4.54 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
75%
4
0%
3
25%
2
0%
1
0%
Showing 1-4 of 4 reviews
Stephen B.
Dec 2014
5.0
Yes, I recommend this pro
$5,000
We used to be with this one guy that we had for years and year, and the box broke, and I had him come. He said it would take me $5000 to fix that. I will be doing a check up again in spring. We have had him for years for our pump, and I remembered him saying that if anything happened to the softener then we should call him. He had these two guys put a whole new unit in, and the water has been fine. One thing that bothered me was that when the bill came in, and it was itemized, it says that Mr Gagne charge $85 for coming in to explain how the system works. I never paid it because he never came to explain how it works, the two guys did. I didn't pay it, and I haven't heard from them. The guys were great, they carried all the bags, and put the skid in the salt spa.

Rebecca P.
Oct 2014
3.0
$6,000
unknown
Response from gagne & son pump company
"Wow [removed member name] I am completely shocked by your review. I have a single phone line that I manage myself, and being extremely busy, if the occasional call is missed or message not returned I apologize, and i also believe at one point i was out of town and still trying to manage phone calls. However I feel that we went over and above to serve you, each step of your work was done in a very timely manner. Your contractor didn't return my important calls regarding the site and the deposit needed to start the work, the site was not ready on more than 1 occasion,and you and I spoke multiple times regarding everything so this is not what I expected. You know I did my best to figure out the issue and ultimately resolved it. Not only did I explain each process step by step, we ran the well several times to get the chlorine completely out. Chlorinating wells is a required part of the drilling process and the only way for the board of health to get a potable sample is to run ALL of the chlorine out, which i have no control over how long it can take. Your well did take exceptionally longer than usual but i didn't even charge for the multiple times it was set up to run, the generator and fuel that was there every time, the man hours, or any excess time involved arranging the appointments with the board of health and taking more than a couple samples. i didn't charge you for every time we did that. The fact that you are in town , new to the well process, I felt like it was a good idea to try and help you out. The charges for all that would have been absurdly high. I would have preferred that you voice your complaint directly to me instead of an Internet insult to me personally since I handle the phone. I guess I do learn from these reviews because I will think twice about going out of my way to help clients that clearly don't appreciate all the effort I personally put into conversations, explaining the process , finding solutions, and dealing with 3rd parties. Which to date I have never again spoken with the contractor, after MY multiple voicemails, i am guessing he is also very busy and communication can be a problem when you have an exceptionally busy business. I do hope the building is going well ,i hope your new home turns out beautiful, and I hope you enjoy the wonderful town of Westminster. Thank you! Cris gagne"

DAVID K.
Jun 2014
5.0
Yes, I recommend this pro
$213
Called on a Saturday morning and they had a service man over that same morning at no additional cost from their regular weekday hours. He got down and dug through the mud and water with his hands to repair our leaking system within an hour. Cleaned up afterwards with no trace of his being there. Would highly recommend their prompt professional service from call operator to service personnel.
Response from gagne & son pump company
"Thank you for your great review of our service, I have passed it along to the technician that was there and it is always much appreciated to hear that my employees are pleasant, do what needs to be done even if they get dirty, and clean up well after themselves! I hope everything is going well and we hope to serve you in the future. Thanks again, cris gagne"

Christie S.
Nov 2013
5.0
Yes, I recommend this pro
$200
Excellent company! You don't find this kind of professionalism many places anymore!
We spoke with Gagne pump throughout the purchasing of our home. We learned a lot.
And they've done it with a smile. Our water quantity was in question after the home inspection.
Gagne pump redid the tests and more. Our quantity turned out perfect.
They were able to give us advise on filters as well. We'll be going back to them for filters and any work we need.
Response from gagne & son pump company
"Thank you so much for the wonderful review! We love feedback good or bad and always learn how to better serve our clients. I hope you are enjoying your new home and using that great well water! Thanks again, cris gagne"

Licensing

State Contractor License Requirements

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FAQ

gagne & son pump company is currently rated 4.5 overall out of 5.

gagne & son pump company accepts the following forms of payment: CreditCard

No, gagne & son pump company does not offer free project estimates.

No, gagne & son pump company does not offer eco-friendly accreditations.

No, gagne & son pump company does not offer a senior discount.

Yes, gagne & son pump company offers emergency services.

No, gagne & son pump company does not offer warranties.