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WESTFORD CUSTOM FLOORS

Founded 1986 • With Angi since April 2009

Locally owned and operated since 1986, Westford Custom Floors has been supplying and installing flooring, carpet, tile, and hardwood for both residential and commercial properties.

Amenities

Free Estimates
no
Warranties
ask for details
Senior Discount
no
Eco-Friendly Accreditations
No
This pro has not provided any licensing information to Angi at this time.All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page. Contact pro for more details.

Verified Reviews

4.4

(9) Verified Reviews

Showing 1-9 of 9 reviews
Howard C.
5.0
04/15/2016
unknown
Description of Work
Installed tile in the front entranceway. No problems so far.
Category
carpet installation, ceramic tile, flooring contractor
Christine H.
5.0
11/14/2015
The price quoted was accurate and the quantity delivered was also correct. All tiles were intact (not cracked or broken).
Description of Work
Chris sold me the porcelain tile for a bathroom remodel on a late Saturday afternoon when many flooring stores are already closed. My only complaint was that the freight charge was $70 and I had to pick up the tiles from the store. A store down the street had no freight charge and the delivery charge to my home was only $40.
Category
carpet installation, ceramic tile, flooring contractor
BILL K.
5.0
09/28/2015
The flooring was excellent quality and the installation was done in a professional manner. The installer came alone on the first day and indicated that he did not have everything needed to finish the job. We had reserved two days to complete job but the installer did not communicate until end of day that he would not return on Friday to finish job. As we did not have Saturday available it took until Monday to finish the work. On Monday 4 people came to finish job. If we had multiple people on the first day the work probably could have been done in one day. The only problem we had with the work was poor communications on the part of the actual contract installer the company used.
Description of Work
Install interlocking laminate floating floor in country kitchen.
Category
carpet installation
Chauncey C.
5.0
06/16/2014
Very friendly sales and installation staff. They are patient and answered all of my questions concerning the installation. Helpful in all aspects of my project. Good people.
Description of Work
Install vinyl flooring in half bath.
Category
carpet installation, flooring contractor
Catherine R.
4.0
03/23/2014
No sales gimmicks, etc.; I believe I got a fair price for good quality materials. They spent a lot of time with me in the showroom. Sometimes it took a while to get a return phone call, but then they were ready right away to start working. The workers who put in the floors seemed to really know what they were doing and had lots of experience. I trust that they did a superb job and would definitely look to use them again in the future.
Description of Work
Tiles in kitchen and entry. Hardwood in dining room and living room.
Category
carpet installation, ceramic tile, flooring contractor, hardwood floor
elizabeth C.
4.0
03/12/2014
The installers did a great job, it looks beautiful, but their communication was non existent. Arrived late the first day, left without communicating any further schedule. They were pleasant when here, but I never knew if they would becoming back. It's hard to plan around that.
Description of Work
Installed hardwood floors
Category
carpet installation, flooring contractor, hardwood floor
Louise G.
5.0
02/22/2014
New carpet for room and stairs. I had another estimate but the amount of carpet seemed way too much. Westford carpet helped me select a suitable carpet for the room/stairs, came and measured, provided an estimate. Installation was very professional and looks good. This was easy.
Description of Work
Purchased carpet...provider measured and provided estimate and then was responsible for installation
Category
carpet installation
Heather M.
5.0
04/01/2013
Westford Custom Floors did a great job for us. This was a job done for a complete renovation. From the time I went in to the store to pick out the products to the day they were finished everything was great. The store personnel were very informative and had a lot of patience with me, which was very helpful considering this was a big job for me. I was able to take samples with me until I decided on just the right color scheme. I worked with 3 different crews on the job site and they were all very professional and courteous. I will absolutely use them again if I need any type of flooring.
Description of Work
Installation of carpet, PVC tile, and ceramic tile.
Category
carpet installation, ceramic tile, flooring contractor
BRIAN D.
2.0
04/18/2009
Westford Custom Floor (WCF) was recommended by our General Contractor (GC) and we loved them at first. The sales representative was very friendly and helped us pick out the perfect tile for the kitchen and bathroom. They started with laying the bathroom floor tile. We had made mistake because there was a 1 foot piece of baseboard left by our general contractor on the wall while all the rest of the baseboard was removed. When we got home from work we realized the mistake because WCF had cut the tile to fit around the 1 foot of baseboard while the rest of the tile was laid snug to the wall. I called the office the next morning as soon as they opened in the morning, explained the problem and asked if they could use the couple of unused tile and fix the spot by laying the tile up to the wall before they grouted the entire floor (we had removed the baseboard). The owner of the company told me he couldn't help that it was too late to fix the problem and I would like the tile job when the floor was done. I told him it would be a simple fix if they did it before the grouting - he yelled at me and basically told me to live with it because he wasn’t going to contact his worker to change the tile. Luckily one of the GC employees was at our house that day and had the tile workman fix the job to our specifications before the grouting was done. It then took over a month to schedule the backsplash, which held up the rest of the kitchen remodeling job even though the workman had assured us he could fit us in the next week. What was very difficult was WFC owner and sales representative refused to give us an estimate to what week the job could be done. They said they could only give us 24 hours notice. We had to call them several times every week to see if they would be coming in the next day. When their workman did the backsplash he did a terrible job. One of the tiles was put in upside down (nice side to the wall and grout side out). He also did an uneven job around the window bringing the tile on one side of the window an inch higher than the other side of the window. They came back and fixed the tile when I called to complain but the wall that he removed an inch of tile from was damaged and we had to fix it ourselves. I would never use this company again. They were very unprofessional on the phone (emotional and yelled) plus their work was poor.
Description of Work
We had a backsplash installed in the kitchen and a new tile floor in the bathroom.
Category
flooring contractor

Other Information

Services offered

AREA RUGS, CARPETING, CERAMIC/PORCELAIN, FIBERS/TREATMENTS, FLOORING ACCESSORIES, LAMINATE FLOORS, VINYL/RESILIENT, WOOD FLOORING.

Payment options

Visa
MasterCard
Check
American Express

FAQ

WESTFORD CUSTOM FLOORS is currently rated 4.4 overall out of 5.

WESTFORD CUSTOM FLOORS is open:

Sunday: Closed

Monday: 9:00 AM - 5:00 PM

Tuesday: 9:00 AM - 8:00 PM

Wednesday: 9:00 AM - 5:00 PM

Thursday: 9:00 AM - 5:00 PM

Friday: 9:00 AM - 5:00 PM

Saturday: 9:00 AM - 5:00 PM

WESTFORD CUSTOM FLOORS accepts the following forms of payment: Visa, MasterCard, Check, American Express

No, WESTFORD CUSTOM FLOORS does not offer free project estimates.

No, WESTFORD CUSTOM FLOORS does not offer eco-friendly accreditations.

No, WESTFORD CUSTOM FLOORS does not offer a senior discount.

No, WESTFORD CUSTOM FLOORS does not offer warranties.

WESTFORD CUSTOM FLOORS offers the following services: AREA RUGS, CARPETING, CERAMIC/PORCELAIN, FIBERS/TREATMENTS, FLOORING ACCESSORIES, LAMINATE FLOORS, VINYL/RESILIENT, WOOD FLOORING.

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