Flooring America

I expected better quality work than what was done.

unknown

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I will not recommend them.  The whole experience was awful.  The guys were super late for the appointment to come out to measure.  I called and they passed me through the driver.  He was swearing on the phone because apparently he can't find me even if I was in the main route.  I am home alone and I am not comfortable with this guy being here.  They were massively late.  The wood has to come and sit in my house in a few weeks.  The installer came and open it up but it was completely the wrong thing.  But still the guy started installing; I came back because I went out to do some errands, I said this was not right because my kitchen was light maple and the floor was dark mahogany.  So we have to wait and reorder.  Everything was a mess and I have to wait for a few weeks to get the wood then they came back.  They are eighteen years old and this is not their first language which is not a problem but if I was talking about something they don't understand then why were they here without someone who can understand because they might end up damaging my cabinet.  This giant chunk of cabinet was not missing, we had our cabinet refaced and we are doing the floor last.  I told them to move backward but they were going very rough, I can see them peeling out the floor.  They caught one of the edge of the side of cabinet and peeled a huge chunk of the laminate.  I called the boss and I told them that it is not acceptable.  The whole experience was not good and I will not use them again.