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About us
Vista home improvement has been serving the communities of Upstate NY and New England for over 17 years! With experienced staff , we are proud of our reputation for honesty, fairness, and hard work. This shows through our awards and achievements such as: Multiple category recipient of Angie's List Super Service Award, Owens Corning Platinum Preferred Roofer, and numerous others. We also gratefully support numerous children's, veteran's, and special needs organizations in the communities we serve! Call us anytime for a free estimate on roof replacement, replacement windows, siding, gutters, decks, bathroom remodels, additions and more. No high pressure just meeting to discuss your needs and provide you with solutions! Sincerely, Brian Rudd Owner
Business highlights
Se habla espanol
Emergency services offered
17 years of experience
Amenities
Emergency Services
Yes
Free Estimates
Yes
Warranties
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.6311 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 78% | ||
| 10% | ||
| 7% | ||
| 3% | ||
| 2% |
Filter reviews by service
Showing 1-25 of 311 reviews
Ashley C.
Jul 2025
Google Review
Angelo was amazing…. Would 100 percent recommend working with him… very knowledgeable answered all of our questions and made sure we were happy with every choice we did
Sahar O.
Jul 2025
Google Review
Angelo Passerini came over my home today and helped me with my roofing project that needs to be completed. I was worried about getting quotes for the project but Angelo made me feel very confident and comfortable with my decision. I highly recommend Vista Home Improvement!
Melanie D.
Jul 2025
Google Review
I hired this company to renovate my bathroom in February 2024, and unfortunately, I cannot recommend their work. The price I paid does not reflect the quality of the materials or the workmanship. They caused damage during the renovation, breaking the windowsill and scratching the bathroom door and had to come back multiple times to fix their own mistakes. Less than a year and a half later, I’m already looking to replace the bathroom door they installed due to poor quality. Overall, I expected a higher standard for the cost, and I’m very disappointed in the end result
Tony R.
Jul 2025
Google Review
Very pleased with our visit from Mike M regarding replacing a couple of doors in our house. He was promptly following up on Mark's connection with us at BJ's yesterday in Greenfield, which was efficient and courteous.
Mike did an excellent job of listening and understanding our needs and requirements, along with a good sense of humor. Usually we dislike sales calls, but Mike made it fun, and we were able to come up with very agreeable deal. He created a sense of trust in the organization and we look forward to the completion of the project.
Charron L.
Jul 2025
Google Review
Mike Mastroianni of Vista home improvement came to my house.I am happy to say I am now getting a new front door and an Atrium door.Mike was very helpful and informative.The selection that the company has is crazy( good). Thank you Mike you have a great personality.It was a pleasure. Charron
Mike N.
Nov 2022
We recommend Vista Home Improvement if: you don't mind errors from the wrong siding color being ordered & delivered, wrong quantity of product being delivered to finish the job without delay & installation errors; if you don't mind nothing being done for a week (crew pulled from job) & lack of updates/replies to calls/emails from foreman, project supervisor &/0r team leader; if you don't mind a 5-week siding job for a 1-story home; if you ask for the advert Specials of the month and that falls on deaf ears by your product specialist-team leader; if you're ok with the owner having your money,never checking w/you; if the work order for gutter install omits work & a phone call is needed while on vacation to get it done; On a positive note: The job was moved up two months - awesome! The work crew was great. Erica R at Vista is super helpful friendly. No excuses, doesn't point fingers like others; gets the info & calls back. We love the finished look of our home.
Joseph W.
Nov 2021
The Seal on Two Windows have Failed. Foggy. The Windows had a Lifetime Warranty. A Person at Vista told me the Window Co. went Bankrupt. They won't honor the Warranty. I also got a New Roof, Siding & Gutters. Be Careful when buying Windows.
KIM A.
Jan 2021
We recently had a complete roof replacement. Before proceeding, we did comprehensive research of area companies and Vista came out on top, with good reason! All appointments were not only on time but were extremely punctual. We met first with Product Specialist Holly, who was enthusiastic, very knowledgeable and helpful. While at our home assessing the proposed job, Project manager Rick explained the entire process in layman's terms. The day of the job, Project Supervisor Marc arrived early and went over the entire job with the crew. All company representatives left us with a business card with their cell #'s to call if we required anything. The installation crew was amazing. They arrived early and began immediately. They were no nonsense, very focused and, worked like a well oiled machine. All Vista team members were polite and respectful of my special request to be cognizant around some of my more cherished trees & shrubs. Vista was fastidious in their care for my home and lawn, not one speck of debris was left behind. Vista, the installation crew, company representatives, everyone, exceeded our expectations. Vista stands behind their work and products. If you wish to relax after a major home improvement project knowing the job was done correctly, you will want to consider Vista. Dan & Kim Belchertown
Ana C.
Apr 2020
Thanks for your services was nice experience to has business ? with you I home my wishes come true no more Abuse, sickness, hungry, or homeless, My Broking Heart
Response from Vista Home Improvement
"Thanks so much for taking the time to leave some feedback! I will be sure to share this with the team. If you ever have any questions or concerns, please do not hesitate to reach out to us. Thank you for being a part of the Vista family! Sincerely, Alex M. Director of Marketing Vista Home Improvement"
Barry K.
Aug 2019
Bathroom Remodel
The carpenter is great.
Linda R.
Mar 2019
They were excellent. they cleaned up very well,nothing was left in my property. They are just excellent.
Response from Vista Home Improvement
"Thanks so much for taking the time to leave a review! I will be sure to share this feedback with the team! Please do not hesitate to reach out again for any future projects! Sincerely, Alex Marano Vista Home Improvement"
Martha G.
Mar 2019
Bathroom Remodel
They were very professional,friendly present able and tried to complete the project in the time frame that was projected. Due to weather and some schedule problems they still completed the work in a timely manner. I will definitely hire them again and would recommend them.
Sam P.
Feb 2019
They did an excellent job. They were very punctual, on time, and cleaned up after they left.
Response from Vista Home Improvement
"Thanks so much for taking the time to leave some feedback! We are thrilled to hear you love your new roof! I will be sure to pass on your feedback to our installation team. We looking forward to helping you with any future work! Sincerely, Alex Marano Marketing Director Vista Home Improvement"
Beverly C.
Jan 2019
They put the wrong colored shingles on my roof. I talked to them several times and they were not willing to help me. They also used really long nails that created dust and debris all over everything. I was unhappy with this company and the service.
James S.
Dec 2018
They did an excellent job. They initially misquoted the price on the low side but the president said they would go ahead and honor that price. They were very responsive to anything needed before and after the job was done. They stand behind their work and in my opinion are an exceptional company. I would highly recommend them and I would definitely use them again.
Roland A.
Dec 2018
We are very happy with the siding. I had to pick up a lot of nails though.
Janine I.
Dec 2018
The work did by Vista Home Improvements turned my 30+-year-old house back into a home I looked forward to showing others. The planning stage was painless and professional. Brian was incredible to work with and had a great deal of knowledge on choosing the right materials and colors that were perfect for my house. The work started soon after meeting with Brian. The work was done in a timely manner and the workers were efficient and took care of my yard. I love how my house looks now!
Response from Vista Home Improvement
"Thank you [Member Name Removed]! The house did come out awesome! My personal favorite is doing siding jobs because they are so dramatic when done right. Have a merry Christmas and thank you for your business! Brian Rudd Owner Vista Home Imrovement"
Allan S.
Dec 2018
Yes the work was done. The two guys that came put in 7 windows and two big bay windows in one day. They did not even taken a break. They cleaned up the small pieces of scrap. Then one week later they came back and put in two new doors with the same professionalism when they did my doors.
Response from Vista Home Improvement
"Thank you for your review and feedback! We're so glad you're enjoying your new windows and doors! Thank you for your business and we look forward to serving you again in the future. Alex Marano Marketing Director Vista Home Improvement"
Lori H.
Sep 2018
Company did a good job last summer with 3 bay windows, so I called them back when the rest of the windows in the house needed to be replaced. On the initial visit, I told the rep that I wanted the same windows as last year. He quickly found the job order and picked up the details of the window make/model/etc without any need for me to reinvent the order. The company had the opportunity to try to upsell me, as I asked them about replacement of the skylight in the bathroom. Refreshingly, they declined to do so and told me that it would be much better to wait until we needed to get the roof re-done, and to do the window at that time. As before, the first guy clearly explained the process: guy 1 to take the order and measure the windows, later follow-up visit from guy 2 to remeasure all the windows carefully before ordering their construction, and then a couple of months later, a follow-up call from their HQ to schedule the install. He gave me an approximate window for this scheduling call. It was a pretty broad time-frame because there had been an unusually large number of people needing custom windows. As before, everything went off exactly as the rep indicated. The install team showed up within a half-hour of the estimated time, and installed 11 windows without taking a break. They removed every scrap of rubbish, vacuumed thoroughly, and left the place as clean as it was when they arrived.
Response from Vista Home Improvement
"Thank you so much [Member Name Removed]! We appreciate the feedback from your experience. I will share it with the team!!!! Brian"
Sarah L.
Sep 2018
The home improvement team was fast, efficient and clean! I was told the job could take two days, it ended up only taking one full day. They worked well in my home with a toddler, kittens and dog all probably in the way. Our new windows make the house brighter than our old windows by far! The house is much quieter and than before and I didn't know how humid it was this morning until I stepped outside! I will certainly recommend the Vista crew to any of my friends.
Response from Vista Home Improvement
"Thanks for sharing! It's great to hear what a difference the windows have made for your family. If there is anything else we can do for you in the future we would be happy to. Best Marissa VHI"
Richard J.
Apr 2018
Vista started this job 9/17. From the beginning we were told by the salesman Eric and project manager Keith that the job would be finished to our satisfaction, all our concerns would be addressed. The roofing went well, we are pleased. The siding was a bigger job than they seemed prepared for. They removed wood siding and replaced rotten plywood. The siding looked fine except for an area in the front of our home which is vertically uneven. Holding a straight edge to the siding we have a one inch gap in the vertical level which was not properly prepared. Some our window frames are horrible. One of them has nails driven right in the center of the frame, others have gapping joints and one is wavy. They replaced our perfectly fine topped gutter with a 'top of the line' gutter which isn't topped so is now full of leaves. We live in the woods what were they thinking? At the signing of this contract our salesman Eric said he would do some porch screen framing and stain our new front door. He wanted payment of $600 stating this was his side job. After many, many phone calls, most being ignored, we have gotten no where. Brian Rudd finally came out and told us these problems would be corrected. Last we heard from him was 11/17. He emailed that the siding crew would be out that week to correct window trim. We never heard from or saw any of them again. They never installed the stove vent, stained the front door or corrected our siding issues. I've waited for spring thinking I would hear from them. Too bad, things started out well. Not a good company.
Andrew Z.
Apr 2018
I purchased basement hopper windows and am very happy with the windows and the installation work.
Response from Vista Home Improvement
"Thank so much for taking the time to leave some feedback. We are thrilled to hear you are happy with the new windows! We look forward to helping you with any future work!"
Cheryl W.
Mar 2018
One problem after another...now several years later.....And yes at this point in time I am going to keep posting anywhere and everywhere on social media since you refuse to fix tje window and shingles! I'd be more interested in you people following through with your promises these past few years to come and resolve the issues with the work you did at my home. Again this year you do a follow up call, make appointment cancel appointment although this years cancellation was legit due to snow storm. Your secretary wouldn't reschedule during the call but promised to call the next week to reschedule. That was about 3 months ago! So freezing cold still comes in from bow window your guy forgot to insulate and the shingles are still curled up around the pipes on the roof! Thanks for being consistent on poor customer service and follow through! AND NO I AM NOT A PICKY OR BAD CUSTOMER . Just a senior citizen who feels taken advantage of and sick of the promises from Brian who then blames his staff for not getting this done!
Response from Vista Home Improvement
"We appreciate all reviews. [Member Name Removed] has written many reviews with different content. Some good and some bad. Some amazingly fictitious however it is what it is. Bottom line we have always been there to service her and any customers. I will refrain from any others remarks other than we have reached out to her. Will keep you posted."
LINDA H.
Jan 2018
If you need home improvements of almost any kind, these are the people to call.
Response from Vista Home Improvement
"Thank you for your kind words! We hope you enjoy the new windows and look forward to helping you with any other home improvements!"
Brady P.
Jan 2018
Everything looks great! We just had to call and have them pick up some rocks from the digging, but they came right over to handle that. Also one of the post was shaking a little, but they are taking care of that as well.
Response from Vista Home Improvement
"Thanks so much for taking the time to leave some feedback! Enjoy the new deck! We look forward to helping you with any future projects!"
Licensing
Insured
Licensed*
Trade License Number
162058
Trade License Locale
MA
Trade License Expiration
01/02/2027
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Vista Home Improvement is currently rated 4.6 overall out of 5.
Monday: 12:00 AM - 11:59 PM
Tuesday: 12:00 AM - 11:59 PM
Wednesday: 12:00 AM - 11:59 PM
Thursday: 12:00 AM - 11:59 PM
Friday: 12:00 AM - 11:59 PM
Saturday: 12:00 AM - 11:59 PM
Sunday: 12:00 AM - 11:59 PM
Vista Home Improvement accepts the following forms of payment: CreditCard
Yes, Vista Home Improvement offers free project estimates.
No, Vista Home Improvement does not offer eco-friendly accreditations.
No, Vista Home Improvement does not offer a senior discount.
Yes, Vista Home Improvement offers emergency services.
Yes, Vista Home Improvement offers warranties.