MERCIER'S CARPET SVC INC

There is a problem the installation and attempts to correct the problem have failed due to poor response timefrom the company with answers to what they are going to do to correct the problem of the floating planks "coming apart at the seams", literally. Very disappointed with the company and the installation.

unknown

They came on time, they were very professional. They did everything very quickly. They explained to me what they were going to do before they did it. They moved all the furniture and moved it all back. They cleaned up after themselves it was just done very well.

Workers came promptly and set up saws in my garage. Following the days work, furniture that could be moved was moved and the work areas inside the house and garage were cleaned at the end of the day. Steps and backs were installed on stairs.

th

The beginning was great and working with Nicole was very helpful as she had a lot of information on flooring and was willing to spend time with us in sharing that information.
After we chose a pattern and given Mercier/Nicole the measurements of our kitchen, an estimate was provided for us using these measurements. We were told that actual measurements could not be taken until all of our cabinets, counter tops, etc were installed.
Once that was done, we informed Mercier that we were ready for the on-site measurements. The original estimate was $1075. The cost once the on-site measurements were done was more than $1900. Quite a difference but since it was so close to Christmas and we had had so many other delays, we opted to just go ahead with this project.
A different time of the year would have brought us to cancel the floor project and look elsewhere.

Prior to the installation, detailed measurements were taken of my kitchen , closet and laundry room. The installation crew removed appliances, trim boards and the old flooring. They laid the new tile diagonally and then grouted and sealed the grout. When the new tile was set, the crew then replaced the new appliances. The crew did a great job of cleaning up when the job was finished. A follow up call from the sales person asked if I was satisfied with the work that had been done. The installation took two days.