Prime Toyota of Boston

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They're respectful of my car.

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It is a Honda, Toyota, and Scion dealership together. They are good. I was there for about an hour. Their price is competitive with everyone else.

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Too long of a wait; disrespectful to customer's time constraints.

The last time I went for the rotation, I was surprised that it took about 10 minutes after I pulled into the bay for anyone to make eye
contact with me. When I was checked in I told them that it was unlikely that I would need a rotation because I have new tires on the front and old tires on the back.
They checked the tires and in fact did not need the rotation. The service person said that he would not charge me for the service, which struck me as odd. Why would I be charged if they did not do anything? Yet he said that I normally would be charged.
Up until now, I would have rated this dealership as excellent across the board. But, perhaps this was a bad day.
Another day they checked out a car door issue for me on the spot (which of course did not happen when I was with the mechanics.) They did this with great courtesy.
Also, for awhile they advertised the "no bicker sticker," i.e., one price and no haggling. It seems they have stopped this promotion, but the service staff was unable to confirm this. I had been referring people to this dealership due to that approach of selling cars but will not anymore.

My experience overall went excellently overall went excellently. The staff was very friendly and professional. I would highly recommend this company to others.

If work doesn't need to be done, they don't do it. They are very honest about the work they do. They let me know that my brakes didn't need to be changed at a particular time when another company told me they needed to immediately change them.

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They were very reasonable, efficient, and good.

Initially it went well. We were looking for a prius V, and they did not have the color that we wanted, but were able to make a swap with another dealership to get the trim and color we wanted.
However, the details of actually completing the sale seemed to be difficult for them, as there were timing issues, and they made us come in through Friday afternoon rush hour traffic to complete paper work when we wouldn't be able to take the car home until the next week.
Also, the interior color was not the one we wanted, but this was not enough for us to not take the car.
Overall, the car we wanted was not in great supply, so they were helpful in obtaining that, but they need to work on smoothing out their process of making the sales transaction.

I like their showroom. I like the condiments they give you for free and just the place in general and when they say it is going to be ready, it is ready. They are top shelf.

They have a brand new facility. You can drive in to drop your car off. They have a nice waiting area with flat-screen TVs and a cafe. They also have a children's area with flat-screen TVs that you can play games on. They have really nice chairs that hold drinks. They also have a private waiting room. My overall experience with them has been excellent.