BONOMO TILE

I'VE USED THIS COMPANY IN THE PAST AND EVEN THOUGH I WAS NOT ENTIRELY HAPPY WITH THE QUALITY OF HIS WORK, I KNEW HIS NAME AND FIGURED THE WORK I NEEDED DONE WAS PRETTY SIMPLE. HE DESCRIBED WHAT HE WOULD DO (TWO COURSES OF NEW TILE, REPLACE THE WONDERBOARD BEHIND, A DAY OR MAYBE A DAY AND A HALF OF WORK) AND QUOTED ME $650. I AGREED. THE INSTALLER WHO SHOWED UP STARTED AT 10, WAS GONE BY 4, TOOK OFF THE LOWEST COURSE OF TILE AND THEN RESET THEM, AND GROUTED AND CAULKED. THE WORK WAS SLOPPY, WITH THE TILES CROOKED AND EXCESSIVE AMOUNTS OF GROUT. I COMPLAINED TO THE OWNER THAT THE WORK DONE WAS NOT WHAT WE AGREED, AND THAT I THOUGHT $650 WAS EXCESSIVE. I TOLD HIM I WOULD PAY HIM $350 ($60/HR FOR 6 HOURS). HE WAS NOT AT ALL OPEN TO COMPROMISE AND TOLD ME NEVER TO CALL HIM AGAIN. THE OWNER SEEMS TO RELY ON LOWER-PAID HELP TO DO THE ACTUAL WORK. THE QUALITY OF THE WORK IS NOT ADEQUATE, HE DID NOT DELIVER WHAT HE PROMISED, AND I FELT THAT HE WAS NOT HONEST OR REASONABLE WHEN I BROUGHT UP MY C