RP HOLMES

Work was done as expected. Team was punctual, completed the work within the 1 day as expected, and were very professional to deal with.

Gave me a quote over the phone. Two guys arrived on time, did the work and were able to save much of the freon that we expected to lose so final cost was a few hundred less than the estimate. They forgot some insulating foam and promised to come back and apply it the next morning. I never saw them but when i checked the foam had been applied as promised with no hassles.

We have used them for a long time. They have done more extensive things for us in the past, like put a water heater in. They did something else other than the faucet. They checked a line that was slow. They checked another faucet line as well as fixing the faucet. There was no problem. They were prompt. They came promptly, actually somewhat earlier than expected to. I would say they performed well in that regard. The faucet works now. They are not that cheap.

It was fine. They just did it. I did not ask for much variability. I have used them for a long time. The price was about what I was used to so I did not challenge the kind of water heater. It was the same water heater as we had. Their quality has been good. Their responsiveness has been good. The price is reasonable.

Plumber used no solder fittings; i guess I could have done the job myself and saved $1500 of the cost. A few of the angles are a few degrees off of 90.

They are very professional. They installed our boiler, our gas dryer, and various other smaller services. They are very reliable, they take appointments and show up at the appointed hour. They do good work and clean up after themselves. There were no issues.

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They were great!!! I called them first because our water heater had broken and they gave me a quote that my wife thought was too high, so after making an appointment for that same day, I called back to cancelled and told them I would call around for additional quotes. They were very gracious and understanding. I called around just to realized PH Holmes has given me the best price. I called back like an hour later and they were still able to come the same day. They removed the old tank and replace it with the new one and I able to use hot water that same day! The technicians were friendly and efficient.

Very nice team who came to the house but didn't have all of the supplies despite being told exactly what was needed for job. Returned the following day with supplies and another team member to help-ended up getting charged for double labor despite the fact that the job could have been done with 1 person in a similar amount of time. Also charged 45 min for clogged pipe when only 15 min was spent here. When I called the office they were very responsive and lowered the charges but didn't like getting uncharged for things.

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It was good.

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I think they care more about making money rather than the quality of service that they're offering.

Through the Mass Save Program and Angies list we decided to use R. P. Holmes.  Chris who came out to give us the quote was very pleasant , courteous, informative and very knowledgeable of the requirements for our new heating systems. The final contract was easily read with explaination of rebates through National Grid and as to what services was to be performed. Sue Holmes (owner) made it very easy for me to get my rebates back as well as streamlining the payment plan as the work was being performed.  Installation work was done by Allen, Shawn, and Carlos.  They were all professional, courteous and did a neat and clean job on the boilers.  Had a glitch with one of the boilers but they responded quickly and promptly came out numerous times to address the problem. It ended up being a defective part which they replaced. Thank you Jonathan and Ken. No problems since. Throughout the whole process during the installation and during the glitchs whenever I had any questions as to what they were doing and why, they always answered it and explained . Would highly recommend.

I had a leaking shower. I took out the valve and called Holmes to replace it. Because it was leaking it was an emergency repair. I told them the shower brand, and the guy tole me he stopped at Home Depot on the way to my house to buy the necessary fixture. He was able to put in the replacement valve and be on his way in ten minutes. Home Depot is ten minutes from my house. He charged me for two hours, which I paid in cash. They then sent me an additional bill for the replacement valve, at a price three times higher than the fixture can be obtained on the web, and much higher than the Home Depot price. I explained politely in writing that I had paid the full bill at the time of service, that i had paid for tow hours for a job that too ten minutes, and I considered any additional payment unreasonable. They just sent me another bill. I then called and the woman in the office was rude and hung up on me. I have used them multiple times in the past, but will not use them again. They price gouge, take advantage of the customer, and have poor customer service. There are plenty of plumbers out there. Do not use RP Holmes.

They were very good and I have used them for many occasions for other jobs. They are very prompt as well.

Within time limits. Polite, pleasant, very competant. Overall lasted almost 1 hour.
Price high but not outregeous.

well, they came on time. They did the work and they left.

The guy who did estimate is nice.
The plumber and electrician know what they are doing. I feel the price is little bit high.

Everything went well. The person came on time and the job was done properly. Very professional