Piece by Piece Movers LLC

In a prior move they were great. This past move, not so much. Their crew came to me at the end of the move, and suggested an insurance option that resulted in me being under insured. A $500 lamp was broken and they offered me $150. In the process they accused me of changing my insurance choice at the end of the move, when in fact they misled me. I don't mind the money nearly as much as I mind being called a liar.

Do not use this company if you're storing anything you care about ever getting back, or if you plan on needing to speak to customer service. I used Piece by Piece to store some of my belongings for a few months. They picked up my things no problem, but getting them back was a complete mess. They delivered (some) of my belongings an entire week before the date I requested. Luckily I was moving into my new place early and could receive my stuff or they would have dropped my things outside a vacant apartment where they could be stolen. I also did not get one of my boxes. Piece by Piece lost my belongings and has made no effort to help get them back. I am in the process of filing a claim to get money for this, but even if this works it will never replace my items of high sentimental value that they lost. In addition to this, they dropped off 4 more boxes that did not belong to me (another person's name & info was on them) 2 days after my first delivery (but they did come back to get these a few hours later). Piece by Piece is also nearly impossible to get in contact with. I've tried calling at different times and on different days, and no one ever picks up the phone--always straight to voice mail. The one time I got a real person, they said they couldn't help me and gave me another number to call that also went straight to voicemail. All in all, absolutely terrible service and not even for a good price. Update: Responding to PBP's response: Don't know how you would locate my account when I haven't given personal info, also no I am not a BU student. My things were definitely stored and handled by PBP directly. I know for sure that no 3rd party was involved. Just PBP providing poor service. Update on my missing stuff: did get the box back, but only after repeated badgering (again, impossible to contact these people) and when I finally got the box it was crushed. Luckily the contents were okay, but based on the state of this box I would not trust this company to store something that could be easily damaged.

Do not use this company. We used this company to move and in good faith took out insurance which they encouraged us to buy. Our house contents were in their storage for 6 months. A good vintage rug went in to storage and when it was returned it had holes where carpet moths had eaten it and we lost several boxes of glassware and kitchenware. They did locate some other items that were initially lost. We informed them immediately about the rug pests and they told us to contact pest control. They told us to get the rug out of the house immediately. We did and placed it away from the house and was told by the movers they would send somebody around that weekend to inspect. They never turned up. The rug became wet as well as now having large holes. After months of trying to request a reasonable recourse for the rug and lost boxes we now hear that they will not pay out on any damage or loss. We followed all their instructions to find this out 6 months later. I am deeply disappointed that our only recourse as a customer is to ensure this doesn’t happen to other neighbors requiring reliable movers.

Right on time, right to work, doing a great job. Moving seamlessly

“Hats off” to the Piece by Piece Moving Company. From our initial call to Andre, who was able to get us out of situation of another moving company that showed up on Friday and walked off the job within the first 2 hours to getting us a great crew on the following Sunday as we had to move out by Sunday night. David and his crew, Ron, Louis, Tom (GT) and Elimantas showed up Sunday morning and they were 100% experienced, excellent, polite and really knew their “stuff’! Many of our pieces were hand carved Italian furniture that had to be carefully wrapped and moved and they did with no issues, no complaints (about the weight). I would 100% recommend Piece by Piece Movers for all your moving needs!

Great job. They were prompt, courteous and professional. There was an issue w the billing but a phone call the next day and all was resolved.

They moved my studio condo from Winchester to Woburn in one morning. No scratches, super nice guys. I'd hire them again in a second!

Perfect. Could not have asked for better service. They were prompt, organized, and extra careful with all of my belongings. I was told by a friend who used another company to watch the movers as they tend to delay, stop to get on their cell phones, etc., but I didn't have any of those issues. I had to insist that my movers stop and take a lunch break - and I believe they only took 10 minutes. I have recommended them to everyone I know that has moved, my sister has used them multiple times and I would definitely use them again.

Excellent. They were quick, organized and took great care of my personal items. Couldn't have asked for a better service. I have referred them to several people.

It went well. The movers damaged a small piece of the ceiling and wall, but Dan came and fixed the wall and he sent a professional painter that painted the whole cieling. Thank you Dan!!!

The moving part was excellent. However, after the work was completed, several unauthorized charges appeared on my credit card for different reasons at different times. It took several calls to get things resolved.

Very professional , hard workers, nothing broken

Excellent job. Crew was very nice & careful--only mishap was 1 broken light bulb fixture.

They were quick, professional and pleasant on a 90-degree day. They checked in with us whether everything was where we wanted before they considered the job finished and moved some pieces to different locations as needed.

Prompt, courteous and hardworking. One negative is that they left many scuff marks on recently painted walls and risers now requiring repainting.

Things started out well-enough. They dismantled things and moved them in an efficient manner and all seemed to be going well until it came time to reassemble the furniture they'd taken apart. That's when the wheels fell off! At one point during the move I entered one of the offices that was supposedly finished and went to adjust the desk only to find the leg held on by a single screw. Upon pointing this out to the guy in charge I was told that they didn't have enough screws to assemble the desk properly. They sure had enough screws before they were moved I wonder what happened to them. Not satisfied with this answer I went into my supply cabinet and pulled out a box of extra screws which they then installed somewhat begrudgingly. Sadly that wasn't the end of our issues. With our new space we only needed two of our three cubicles set up after being relocated. When checking over the work excuses were made for the uneven desk surfaces due to differing heights on the leveling feet. Call me crazy but isn't that exactly why they are called leveling feet, to be used to level the furniture?! Fed up with the whole affair I let them get away with this excuse. Sadly I found out at the risk of great bodily injury that they didn't even assemble what they did properly when one of them fell apart with me under it! Thank God my buddy was working with me and could come to my rescue. Half of the screw holes were empty, the arms were not properly seated in the supporting walls, and they could not even be bothered to take out the top drawer of the pedestals to secure the desks to them! To add insult to injury even with the parts from the third cube to draw upon there were kickplates missing from the wall panels in key locations yet when I set about fixing their poor assembly I found they hadn't even taken the care to assemble them intelligently! The missing kickplates and end caps were buried in the middle of sections of wall panels or attached to walls that stood against the walls of the room. Clearly nobody was interested inn taking pride in their work. The worst part? While remedying the situation I found collections of screws stashed all over the place inside drawers. It wasn't that they couldn't do a good job it's that they chose not to. I'm all for equal opportunity employment but for a job like moving you need to be able to communicate with the clients. We had a team of three with two who seemed to be immigrants who didn't understand English very well to the point that I had to draw them a picture of how the cubicles needed to face to get the point across (after explaining it three times) and a millennial who was ostensibly there to serve as supervisor/interpreter but apparently had no interest in actually ensuring quality work be done and instead made excuses for shoddy work. Shame. I guess I should have checked the cubes more carefully instead of helping the telecom guys install the new phone system. Not that the IT guy should have to worry about such things when people are being paid good money to do a job. If you have these guys move your company be sure to give your IT guy hazard pay for when he goes to hook up computers under the desks they put together.

Great! They arrived right on time and were very nice and took my direction well. Very pleased. Would hire them again and recommend to my friends.

They were awesome. I packed well but they did a bang up job. I was so impressed and they were great guys. Rob T was the foreman and the other two guys were great too. I have used other movers in past couple years and had to deal with damage. Not this time. Perfection. Super impressed. Super impressed.

They're good. They showed up on time. They did everything that they were supposed to for the price they were supposed to.

Great from beginning to end!

Excellent service

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From first to last contact, Dan and his crew were professional, competent and easy to work with. The quote was almost $1,000 less than other companies and Dan gave us suggestions on what we could do to keep the price low. The crew was punctual and completed the move in 4 hours--in a snow storm! The guys were friendly and considerate and offered to take the last stack of boxes we hadn't gotten to. They even worked around our daughter who ended up having a snow day and needed somewhere to play.

Their rate was $30 higher per hour than other competitors, but I decided to go with them because they were closer and very responsive to my first emails. On the move day, everyone showed up on time and the move itself went well, partially because I was also helping them, thinking that this will save me money. At the end of the move which was less than 4 hr, I was told that the minimum move time was 4 hr. I think they should have made this clear to me prior to the move. They also broke 3 of our lamp shades and seemed that 2 out of the 3 movers were new to the job and not very experienced.
Overall, I would not recommend them. They did an average job for a higher amount than other companies would have.

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