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Bonded Lock Service Inc
Founded 1992 • With Angi since June 2002
Business Details
Phone Number
Address
PO Box 560156
West Medford, MA 02156
Description
As a member of the Massachusetts Locksmith Association (MLA) for 25 years I went from being the Marketing and Promotional seat to being elected President two years ago. I take this honor very deeply and lead with respect for all of our members and our business associates. I've been the proud recipient of the "Angie's List Super Service Award" every year consecutively since 2003! The first job I ever had was in my uncle's variety store in the nineteen sixties. My uncle's taught me to treat each customer as family and as I would want my family members treated. I carry this forward today as I try to make recommendations to my customers with only their needs and safety in mind. I founded Bonded Lock Service in 1992 as a single father, raising my 6-year-old daughter. After working for MIT Lincoln Lab for twelve years as a Metallurgical/Electro-Optical Technician. As a technician there I was also a union steward for numerous other technicians in my building . I learned my trade from another locksmith as an apprentice, and worked for him (unpaid) for nine months, 5 days a week to learn the trade. Besides that I have a Certificate in Locksmithing from the "Locksmithing Institute of America" and several others earned over the years via Mass Locksmith Association/Yankee Security. I also hold a "Home Improvement Contractors License" with the Commonwealth of Massachusetts. Presently Public Relations/ Marketing Chairman of Massachusetts Locksmith Association Besides me I have one "part-timer" Fred, who is a former Chelsea MA police officer and 2 other sub contractors. Bonded Lock Service became incorporated in the state of Massachusetts in 2002. While we've done jobs up into New Hampshire, west to Wachusett and down to the Cape Cod Canal. Today, I'm the grandfather of two beautiful children, a boy and a girl
Verified Reviews
A few reviews for this pro...
Tyler S.
01/01/2023
SUSI B.
09/16/2022
Gordon was wonderful. He explained the history of my old locks, rekeyed both locks so that I can use the same key for both, and they work smoothly.
Description of Work
The front door lock was sticking, and I wanted the front and back door locks to use the same key.
Category
locksmith
Service Provider Response
Thanks so much for the great review, I really do appreciate it!Jennifer W.
05/02/2022
Our front door was completely jammed and we couldn't get it to unlock. I called and gave them photos through text, and they actually told my husband how to fix it himself so that we didn't have to pay anything or have them make a call. I've never had a company do that. If we ever have an issue that we can't fix I'll definitely call Bonded. Thank you!!
Description of Work
Unopenable Door
Category
locksmith
Service Provider Response
Thanks so much for the kind words. Reviews like yours are heartening and payment enough and I'm glad to help someone out whenever I can. So many times I've done this without even a text to tell me whether it helped out or not. Your review makes it all worth it in the grand scheme of things. Best Regards, GordonDave T.
02/18/2022
Gordon was really impressive!! He worked on several locks for us. We had one older lock that was challenging to re-key for various reasons. He took on the challenge, demonstrating just how much knowledge and understanding he has about how locks work. This guy really knows locks! During his visit, he took time to ask us how we were going to be using the different doors/locks and then helped us figure out the best options for setting everything up. While he was there, he did not push unnecessary upgrades. He gave some instructions on how we could address some issues ourselves. We originally reached out over a weekend and he got back to us promptly, scheduled an appointment much sooner than we thought would be possible, then followed up about the work ahead of time to make sure he would have everything he would need for the appointment- which he arrived on-time for. He has a pretty impressive mobile shop that allows him to do much of the work onsite. All in all we would not hesitate recommending him to anyone.
Description of Work
We needed a number of locks re-keyed
Category
locksmith
Emory P.
08/27/2021
Gordon was absolutely excellent to work with. There was solid communication (by text after initial call). He went way beyond what we asked. In addition to repairing the cylinder not working, he lubricated and checked/lubricated 2 other door locks. He found missing screws in door hinges, and as a courtesy, just put those in, as well as adjusting some pieces that were not done correctly. He clearly knew his stuff, and in addition, was just a pleasure to work with. Price was very reasonable, and would highly recommend him.
Description of Work
Repair front door lock (cylinder) not working
Category
locksmith
Kirsten A.
05/17/2021
Gordon did an excellent job. I couldn't be more pleased. He got back to me quickly after my initial call and was very good about keeping me informed about when to expect him on the day. He was prompt and professional. I was also pleased with the price which was very reasonable. I would absolutely recommend him.
Description of Work
Rekeyed eight locks on five doors
Category
locksmith
Lauren M.
11/24/2020
Gordon went above and beyond! He was very responsive via email, text, and phone. He was extremely knowledgeable and talked us through everything. I would absolutely recommend him and will use him again for future jobs!
Description of Work
Upgraded to electronic touchscreen deadbolts
Category
locksmith, antiques
Service Provider Response
Thanks so much for the review [Member Name Removed]. Wishing you many happy years in your new home. Call if you have any problems with your new high tech locks or if you have any questions.Paul C.
11/14/2020
Carol N.
09/23/2020
Gordon was excellent! I highly recommend him. He returned my call immediately and tried to trouble shoot the problem via text (I took pictures of all the parts as I had taken lock apart) Gordon told me “If It is a simple fix, I will walk you through how to fix”. Well it turned out to be pretty complex ( lock was likely original to house) so Gordon came out to our house the next day and luckily He was able to repair it and saved us a ton on money. Very diligent and knowledgeable. You will be in good hands with him!
Description of Work
Fixed old front door lock and re-keyed other locks
Category
locksmith, antiques, doors
Service Provider Response
Thank you [Member Name Removed], I appreciate your kind words and your business. It was great meeting you and yours. I hope that you're happy in your new home and enjoy many years there... As always, please feel free to call me with any issues that may arise with some of the older locks and remember that anything I worked on I will back up for as long as I'm in business.William B.
09/10/2020
I had Gordon Silva do the work. Within an hour of my contacting him, he returned my call, scheduled the job and the job was completed by the next afternoon. I was very impressed with Gordon Silva ! For price, quality, responsiveness and professionalism, Gordon gets straight A+ !! He is a very pleasant and knowledgeable man to deal with and I would certainly call him again for lock services. !!
Description of Work
Replaced my broken front door lock.
Category
locksmith
Service Provider Response
Thanks for the great review. It was a pleasure working on your house and checking out your fantastic garden. Your business is very much appreciated!Michelle L.
08/24/2020
Great! Gordon is super knowledgeable, prompt, responsive and professional. I emailed him through Angie's List to ask him about the job. He gave a very competitive quote. He came right on time and did an amazing job and gave my husband a free primer on locks at the same time. I previously had emailed him about fixing a sticking lock and he gave me free advice which fixed it in 2 seconds! He will for sure be our go-to locksmith!
Description of Work
Rekeying 4 locks
Category
locksmith, antiques
Service Provider Response
Thank You So Much!Steven H.
08/24/2020
I called Bonded Lock on a Sunday afternoon and needed a deadbolt installation on short notice. Gordon answered the call to discuss my requested service. Although he was booked during the limited timeframe when I needed the work done, he went out of his way to help put me in touch with a reputable locksmith that could help me even though Gordon was not able to do the work. Who does that?? Gordon does. He had absolutely nothing to gain by helping me - he was losing a job but helped me anyway. Based on this commitment alone and his willingness to help, I would strongly recommend Gordon and Bonded Lock, and would not hesitate to call him again for my locksmith needs.
Description of Work
Deadbolt Installation
Category
locksmith
Service Provider Response
Thank you [Member Name Removed]. I hate seeing anyone getting cheated or "taken" and right now there are too many scammers out there looking to take advantage. I really appreciate the review!Thomas B.
08/20/2020
Gordon was terrific! He was on time and came prepared for everything we needed to be fixed. He is a reliable and skilled locksmith and we will definitely hire him again for any future jobs we need.
Description of Work
Replace all locks for office entrances.
Category
locksmith
Service Provider Response
Thank you doctor, I really appreciate the kind words.Alexandra N.
08/12/2020
Bonded Lock Service took my call immediately, and offered to talk me through these repairs right away via FaceTime. They gave me clear instructions and helpful tips, and I was able to do these small repairs myself. They were very kind, patient, professional, and offered this help free of charge - although I offered to pay. I can't recommend them highly enough!
Description of Work
We needed to adjust and tighten our back door bolt lock which was extremely loose, and also replace our old tricky window crank with a new one.
Category
locksmith, antiques
Service Provider Response
Thank you so much for the review. It means so much to me!Samantha O.
08/07/2020
We had such a good experience with Gordon. We kept having to replace our front door lock due to it sticking. When we called Gordon he asked a lot of questions to ensure he had a clear picture of our needs, scheduled a day/time to come out, and was informative and polite throughout. He came today and we are so pleased with the job. Not only is the lock much better than what we previously had, he managed to work around the difficulties of old woodwork and left the whole space very neat, basically going above and beyond to ensure the door and frame looked nice after the work. He kept us well Informed throughout and was delightful to work with. I doubt I’ll have more lock needs, but if I do, Gordon will be the guy I call.
Description of Work
Lock replacement
Category
locksmith, antiques, doors
Service Provider Response
Thank you so much for the opportunity to serve you. I truly appreciate the kind words and your business.Renee B.
08/04/2020
Service was exceptional. Gordon responded to my request for a quote promptly. He was very attentive to my situation and arranged for an excellent colleague to repair my lock the same day. Honest. Good follow-up. I would definitely recommend him and hire again.
Description of Work
repair of malfunctioning lock and new keys
Category
locksmith
Service Provider Response
Thank you so much for the opportunity to serve you and the kind words. It's all very much appreciated!Semen D.
07/05/2020
Gordon was very knowledgeable and professional. The house has old doors, some with what looks like 80-year-old mortise locks. Gordon was able to install new passage knobs and dead bolts and work around the many difficulties posed by the old doors.
Description of Work
Replacing 10+ door knobs
Category
locksmith, doors
Service Provider Response
Thank you so much for your kind words. Good luck and good fortune in your new home.Sue G.
05/29/2020
Gordon called immediately and after gathering some information, he was able to help me troubleshoot over the phone, solving my lock problem! I will definitely call if I need anything in the future as you rarely see this level of honesty.
Description of Work
lock repair/replace inquiry
Category
locksmith
Service Provider Response
Thank You, I appreciate the review!Natasha E.
03/03/2020
Gordon is one of the most impressive service professionals we've had the privilege of working with. His knowledge of antique & modern doorknobs, lock systems, and overall approach is unparalleled. His skillset and expertise is incredible. Beyond that, he was on time, consistently provided updates on timing, and finished the job in a timely manner. He walked us through the details of each change and provided options and let us know the impact of each decision. I would highly recommend Gordon for any door/lock need, especially if you have older doors or even new ones. Thanks, Gordon!
Description of Work
Antique doorknob replacement; doorknob and lock updates
Category
locksmith, antiques, doors
Service Provider Response
You truly are too kind. Thank You So Much For Your Considerate Words! In this day and age. a kind word is just as appreciated as being paid to perform the work that I love. It's what keeps me going. Please let me know if anything needs tweaking or adjusting in the meantime. Regards, GordonErick C.
03/02/2020
Jennifer N.
01/01/2020
Great! Gordon is professional and provides quality services makes sure you are satisfied and returned promptly when one old lock needed more service.
Description of Work
Several locks that were all unique. Some were inside and three were outside doors
Category
locksmith
Service Provider Response
Thanks so much. I hope that there are no more problems with that European Lever Lock system.Kevin G.
12/30/2019
John R.
12/13/2019
Gordon is professional, very nice and responsive. I have used his service twice now and both times he was great.
Description of Work
Need a lock to be picked and knob and deadbolt replaced.
Category
locksmith, doors
Service Provider Response
Thanks [Member Name Removed] I truly appreciate your loyalty and business... Happy Holidays and Happy New Year!Patricia P.
12/09/2019
Gordon was incredibly responsive to my message regarding a broken front door lock. He came out to our home quickly and fixed our lock in a timely manor. He kept in touch with me while I was at work and sent photos of the work being performed. I highly recommend Gordon and would not hesitate to call on his services again.
Description of Work
Repair of broken lock
Category
locksmith
Service Provider Response
Thanks So Much [Member Name Removed]. Happy Holidays and Happy New Year!!Susan Y.
10/25/2019
Gordon was amazing! I would recommend him to anyone who needs a locksmith. He was very thoughtful and knowledgeable. He was able to squeeze me in the day I called. He showed me that the slipping was caused by a door knob that was the wrong size, replaced it on the spot and also replaced some screws that he noticed were missing, oiled the lock and made sure that everything was working well. He also installed a key safe for me.
Description of Work
Our door knob was slipping and needed to be replaced.
Category
locksmith
Service Provider Response
Thank you so much for the kind words [Member Name Removed]. The ripple effect that we have on others lives with our words make all the difference in so many ways. I sincerely appreciate it!Other local Pros in your area
Our mission is to be a provider that brings back the personal touch with our customers. We will build a relationship that will last a lifetime once you see our quality work. We're passionate about delivering an exceptional experience. When you hire us, you're hiring a team of professionals who are trained and skilled to deliver lasting value to your home. As a locally owned and operated business we feel invested in our clients and constantly strive for customer satisfaction. We won't leave until the job is done right! Call or click to schedule an estimate today!
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Angi Certified
2022 Super Service Award
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Angi Certified
Business Highlights
LGBTQ+ Friendly
Family Owned & Operated
24/7 Service Offered
Emergency Services Offered
Eco Friendly
Wears MaskLicensing
No License Required for Trade
Bonded
Insured
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves.To find more licensing information for your state, visit our Find Licensing Requirements page.
General Information
Free Estimates
Yes
Eco-Friendly Accreditations
No
Payment Options
Visa, MasterCard, American Express, Discover, Check
Senior Discount
5%
Emergency Service
Yes
Warranties
Yes
Services Offered
Doors. Garage Doors. Ignition Systems. Locksmiths. Mailbox Repair.
Services Not Offered
Please feel free to call with any question that you may have if we don't know the answer we'll try to point you in the right direction even if your question is only somewhat related to locksmithing.
Frequently Asked Questions & Answers about Bonded Lock Service Inc
How is Bonded Lock Service Inc overall rated?
Bonded Lock Service Inc is currently rated 5 overall out of 5.
What days are Bonded Lock Service Inc open?
Bonded Lock Service Inc is open:
Sunday: 7:00 AM - 6:00 AM
Monday: 6:00 AM - 6:00 AM
Tuesday: 6:00 AM - 6:00 AM
Wednesday: 6:00 AM - 6:00 AM
Thursday: 6:00 AM - 6:00 AM
Friday: 6:00 AM - 6:00 AM
Saturday: 7:00 AM - 7:00 AM
What payment options does Bonded Lock Service Inc provide
Bonded Lock Service Inc accepts the following forms of payment: Visa, MasterCard, American Express, Discover, Check
Does Bonded Lock Service Inc offer free estimates?
Yes, Bonded Lock Service Inc offers free project estimates.
Does Bonded Lock Service Inc offer eco-friendly accreditations?
No, Bonded Lock Service Inc does not offer eco-friendly accreditations.
Does Bonded Lock Service Inc offer a senior discount?
Yes, Bonded Lock Service Inc offers a 5% senior discount.
Does Bonded Lock Service Inc offer emergency services?
Yes, Bonded Lock Service Inc offers emergency services.
Are warranties offered by Bonded Lock Service Inc?
Yes, Bonded Lock Service Inc offers warranties.
What services does Bonded Lock Service Inc offer?
Bonded Lock Service Inc offers the following services: Doors. Garage Doors. Ignition Systems. Locksmiths. Mailbox Repair.
Are there any services Bonded Lock Service Inc does not offer?
Please feel free to call with any question that you may have if we don't know the answer we'll try to point you in the right direction even if your question is only somewhat related to locksmithing.