PowerBees Incorporated

Uri was outstanding! Prompt, polite and friendly! He did a thorough job cleaning out the dryer vent of our next home, which was seriously clogged. He cleaned the vent even in the pouring rain and told me what he was doing as he was doing it, which was helpful. I would hire him again!

It went very well.

I have used PowerBees twice now and found them excellent. My laundry room is on the 4th floor (attic) and vents into a soffit, under the gutter. As such, there's a bend at the end of the vent, which is not ideal and is difficult to clean, due to the location. On both occasions (two different guys) they went to great lengths to clean it fully. They are very determined not to be out done by a job. I highly recommend them.

Excellent job

PowerBees did a very through and professional job remediating an extensive mold problem in our basement. I’m pretty picky about work we have done in our home, so when I say they really impressed me I mean it! Jonathan and his team were very knowledgeable and good at conveying technical information to us laymen. They were careful about containing the area where there was mold so it wouldn’t spread to other areas when they began treating it. Before removing mold infested built-ins (such as an old workbench), they treated the wood to kill the mold and then wrapped the items in plastic before removing them from the house. When they were finished, they left the work area in immaculate condition. Everyone on the crew was very considerate and pleasure to work with! Not only did they remediate all the mold in our basement, but they diagnosed the cause of the mold and outlined steps we needed to take to fix the underlying problem of water intrusion.

Guys spent a long time and did a great job, told me everything they were doing

I was quoted (and ultimately charged) a price over the phone without eyes being laid on the work needed. Once the service was performed I felt like I'd been overcharged. It took 15 minutes, the serviceman was on his cell phone the whole time, and I was charged $160. In retrospect I should have called other places and received other quotes. A side note... the individual who performed the service used our bathroom but did not put the seat back down or flush :-/

I was impressed with Powerbees from my first contact with the owner, who called me back immediately on a Saturday, after leaving a message. He told me they would be there first thing Monday morning. They arrived promptly at 8:30a.m. I contacted other companies, but was told to remediate any mold before they would come clean. Powerbees said they would remediate the mold during the cleaning. 2 men worked non-stop for 6 hrs on a very hot day (high double digit number of registers, 2 air handlers, one in an attic which was difficult to get to). They were thorough, let me know the condition of the HVAC system, kept me informed as they worked. They never stopped (I had to force them to take a break). 6 hrs later they finished. Their clean-up was as thorough as their work. Everything was put back in place and the house was left the way it was before their arrival, except cleaner. They were respectful, thorough, hard-working and I would have them back in a heartbeat. Thank you, Javier and Andre (and Jonathan) for an A++ job.

They overbooked the person that came so he ended up rushing just to get most of it done. They should account for time needed to access the furnace and deal with some painted vents.

Went great. Quick. Thanks!

Andre , our technician, did a great job. punctual, and professional . vacuumed the hoses from the dryer side and then up in the attic. With our big furry dog, there was extra lint in the hoses so now we are all set to go with better drying. Previously our last company that cleaned the dryer vents only cleaned them from the outside which never seemed adequate to me. So glad we called PowerBees to do the job.

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It went very well. I live in NH, so further from them. They did a great job and the quality of the air in my home is MUCH better now for myself and my family. We truly sleep better now. I noticed they missed one return duct (prbly my fault bc it is in a hidden spot) but they came back at 7pm to get it done, with no hesitation. The servicer was very nice and trustworthy. I will use this company again and recommend it for others.
-Home Owner

Superb service.  Powerbees thoughtfully responded to a short notice request; this team communicates and executes very well. Technician was punctual, thorough, personable, and professional.  The billing transaction was smoothly completed and an immediate receipt was sent to my email.  This was my first experience with Powerless and I will actively seek their services in the future.  Very thankful to Joe and his team!

Timely professional service

It went great! The technician (Andre) was very thorough and went over and above. 80% of what he did was not done a year ago. I will definitely use them again and appreciate this person reaching out to me. He was able to change my opinion of the company and now has a satisfied customer.

They came promptly on the same day requested with a $50 surcharge for after hours which I was willing to pay since the whole plumbing system was compromised. Technician was pleasant and helpful however he was not great at cleaning up the area after the completion of work.

unknown

Jonathan and Joe were so pleasant and easy to work with to schedule a prompt appointment for next day cleaning. The technician Andy showed up on time and did a fantastic job cleaning my old vent under an hour. I was also very impressed with their willingness to offer some technical advice on duct type and maintenance. Overall Very professional and efficient service. I will go back to them next year for annual maintenance.

unknown

It turns out that the hose they used would not turn any corners or bend in such a way that they could actually get into the ducts beyond a short distance. So they could not really clean the ducts, though Rob tried. I paid $275 though they could not get into the ducts and I still did not have heat.  I contacted the company by both calling and emailing. 
They were great! At first John in Wayland was going to come out again, but they wound up honoring my request for a refund. In a matter of days they sent a check for a full refund. They seemed genuinely concerned with my not having heat and explained that the camera they usually use to see into the ducts was being repaired. They understood that I was in a bind with looking at paying yet again to try to restore my heat.  The honesty level was amazing, and I appreciated that as much as I did the refund. I wish I could work with them for all my repair needs. They also were not only on time but called and asked if it was okay to come early. Early!!! It turned out to be a great experience. Call ahead with as much information as possible and contact them if you are not fully satisfied. I am really happy with this company. More than anything else, I value integrity. Everyone that I connected with approached things with the highest level of integrity.

I was disappointed.  They do not move the dryer to look at the back to see if there is lint around the duct connection nor do they do anything with the dryer but remove the duct part from the back.  When I had it done a few years ago the company checked the back of the dryer and cleaned the front where the lint tray is.  This technician  brought in a large vacuum type machine that he had to wheel on a pallet.  It is too big for narrow areas or openings. Pieces of drywall were chipped off because of this.  He then explained that he starts at one end with a swirly brush and pushes the dirt forward and then goes to the other end and does the same thing.  So I guess so it is all in one place to vac out?  I am not sure but I never saw any lint that was in the ducts so I really don't know if it was bad or not or even if it was all sucked out.  When I had it done before the technician loosened the lint on each end and then blew it all out thru the outside vent.  Then I was able to see all that had accumulated.              He then said he is done and he had put the dryer on and all was good.  I went outside and the vent flaps were not open while the dryer was on.  He said maybe they just didn't open or something.  And I said no - they always open and I had just used it before he came.  We go back into the basement and he cant figure out why it is not going thru so I felt the vent at the back of the dryer and it was hot and then I looked over to the area between the back of the machine and the outside vent.  And I could see some cobwebs blowing.  I told him there was a blockage somewhere and pointed to around where it was.  He then pushed up the panel on the dropped ceiling and there was the problem.  When he was pushing his twirly thing thru he disconnected a piece so it was not going to the outside.  He then taped it back up and told me the piece was the old kind and illegal and I need to have it replaced.  That was the only positive thing out of the visit was to find this out.  He left the place a mess - Between dragging the big machine and hitting things and pushing back some tiles - the floor and anything around it was covered.  It took me 20 minutes to clean it all up.   I was charged $189 for this service - I certainly did not get my moneys worth.

unknown

From the start John was extremely helpful in answering all of my questions related to how to handle our tenants complaints of a moldy/musty smell coming from the vents when the heat was turned on. 
Throughout the process, John was very responsive to all of my phone calls.  John's team member, Tim came to do the air quality testing and was very helpful in helping us identify if any of the walls were wet from any water damage so we could rule out mold as the smell.
Nick came to do the air duct cleaning and couldn't have been friendlier.  He did a thorough job and stayed late to finish both days.
We would definitely use PowerBees again!

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