ENERGY UNLIMITED OF NEW ENGLAND INC

Gross misrepresentation of equipment capability. Equipment damaged as delivered. Shop utterly unresponsive to appeals for help. Months of excuses, missed appointments, attempts to blame customer or anyone but selves. Deception from the start, refusals to communicate, failure to respond to legitimate concerns, lies and yet more lies. Court found vendor responsible (irresponsible?) and awarded maximum statutory damages, in no sense full compensation for aggravation and lost time.
Since they're still in business, many of their installations must go OK. But these are a big-ticket items, with both economic and safety aspects. Knowing that EU will do everything possible to avoid responsibility for service if/when problem emerge might raise questions about doing business here.

From beginning to end, every single transaction, with the store but especially with the installer, was difficult and unpleasant, and we feel that we were ill-advised on the liner issue. We do not recommend this merchant, and especially not this installer.

John at Energy Unlimited helped me pick the right stove for my unusual fireplace. The stove was delivered and installed three weeks later by a very professional pair of men. They were courteous, efficient and left the house as clean as they found it. The stove not only looks great, it is keeping me and my dogs toasty warm as my furnace is not working right now!