Cheryl and her team are amazing. We have relied on them for many years, whenever we go away for a weekend or an extended vacation. The first time we called Cheryl, she scheduled a visit with us to meet our cat and learn where we keep all of the things our cat would need. Our cat (who is not particularly friendly with people she doesn't know) responded very well to Cheryl and even let her pet her right away. I was quite impressed, as she typically doesn't let people other than our family touch her. That first experience went very well, and we've called her every time we've needed care for our cat since then. Once, when we were away during a large snowstorm, Cheryl's team shoveled a path in our driveway and to our door, so that when we returned home late at night, we were able to get into the house without falling through the snow to get to the door. Cheryl and her team clearly care about the pets they are caring for, as well as their families. While visiting to take care of our cat, they notice things like whether she needs her claws trimmed, if she is eating well, if there's too much or not enough urine output, and if there are any signs of hairballs or accidents. They take care of anything that needs to be taken care of (brushing the pets, trimming the nails, and cleaning up any messes). Our cat is 20 years old and has had a thyroid condition for many years, and Cheryl and her team always let us know if they notice anything that would indicate we should talk to the vet. Whenever we return home, we find a detailed note about their visits and our cat's behavior. Cheryl is also always available by email and will offer suggestions to help keep our cat healthy. When our cat recently stopped eating for a day, Cheryl described what the issue might be and pointed out what the right solution might be before our vet got back to us with the same recommendations! She and her team (most notably Katie, who has often taken care of our cat for us) show through the way they work that they really do care about the pets they are taking care of, and I feel so fortunate that we found them to take care of our cat so many years ago.