I cannot overstate how pleased we are with IMG’s work. Simply put, it was worth every penny and more. Best of all, we have found our “go to” for any and all projects related to painting for as long as we live in the Boston area! First, at this time of year when everyone is so incredibly busy, it’s hard enough to get someone to answer or return your calls. Despite a hectic and demanding schedule, Hratch made things happen. He swung by our house late one evening to scope the job, and provided us a *fair* and reasonable quote soon after. As with anything, being a flexible customer makes the service provider more willing to cooperate (and vice versa). We were patient and flexible with IMG’s availability, and Hratch was equally if not more patient and flexible with us as we took quite a while to finalize our decision on colors. The level of calmness, politeness, and customer attention exhibited by Hratch and his amazing crew (Armando & Leo) was second to none. Our plan was to have his crew paint our newly-replastered living room walls and ceiling. A few days before the job, we asked if it were possible to also paint our foyer, time permitting, and Hratch did not hesitate. Not everyone would do such a thing (understandably), which lends to just how accommodating and professional IMG was the entire time. We have a lot of wood trim and woodwork in the living room and foyer, and they were extremely cautious in protecting all of the exposed surfaces. They did an amazing job priming the walls, sanding down and re-filling any imperfections in the new plaster (because it’s never perfect!), and beautifully applying the colors to the ceiling and walls. They also filled in cracks / imperfections between the trim and the wall with wood-colored caulk, something we never even thought of asking for but nonetheless a GREAT added touch and level of detail! One really impressive and fortunate sidenote: we had new canister lights installed in the ceiling prior to plastering – as a precaution, before IMG started painting, they wanted to make sure the baffles fit into the cans. Sure enough, one of them did not, because the can was warped (oval hole rather than cylindrical) – and Hratch personally fixed this can, carefully scribing the plaster around the can and refitting it into its proper circular shape, and spot-filling the imperfections. If they hadn’t had the foresight and experience to account for such a detail (something that should’ve been caught by the electrician in the first place), we would have been royally screwed – the paint job, plaster, all of it.. would have been messed up. This is a level of detail and professionalism that I was in awe of. Regarding our last-minute request of painting the foyer.. we fully expected the crew to just paint the foyer as-is.. new color on top of the existing old plaster, no frills, no big deal. I swung by the house on my lunch break, eager to see how things were going…they had spot-filled ALL of the imperfections on the walls of the foyer… so much so, that there was more patching compound on the wall showing than original paint! I was so impressed – and yet, their response was “well, yea.. it’s gotta be done right! You want it to look good!” – you don’t get this sort of work ethic and craftsmanship from just anyone. I would have paid DOUBLE of what we ended up paying for this job, just for the peace of mind of knowing that this was done at a high level of detail, with a hard-working crew, and a dedicated business owner who runs a great operation. I would be remiss if I did not also comment on how incredibly well Hratch treated his crew – his interaction with them, the level of communication, respect, and trust… very refreshing in this day and age. Anyone can try and run a company and hire a crew of guys --- but not everyone can do so with such high character and work ethic.