Warrendale Appliance

Had to call many times to get order status for dishwasher ( Bosch) that took 10 months to arrive. At one point, it must have been in warehouse but they didn't call us until we repeatedly called back and finally got through to someone who would actually check the order accurately. Following that, the dishwasher broke after about 2 months, they don't service anything so they said call the mfg. We did, have to wait weeks if not a month now ( Aug/sept 2022). They aren't helpful, this was at one time ( 20 years ago) a local small business you wanted to support. Not anymore

We got the wrong stoves delivered and they wont take them back. terrible!

Price went up $50 from the first time I saw the washer, to when I went back a week later to buy it. Owner, Allan Rogers, whispered to me that if I told him "Mike sent me," I would get an immediate $50 discount. I told him that I didn't play those games, and he just smirked. Delivery was just as deceitful. One of the deliverymen told me he had to charge me $45 to hook up the machine. I told him that I had already paid for the "extras" when I purchased the machine. He said he was required to charge this, but if I "put some money in his pocket" he wouldn't charge me. This entire experience was dishonest from the start. When I contacted the sales manager by e-mail to complain, he did not respond. I went to the store and spoke to him in person. (He did refund the delivery charge.) In addition to the deception, a screw had been stuck between the lid and the body of the washer, and it caused some gouging in the enamel. I was told it would be fixed. That never happened. I purchased the washer on May 22, 2017. It is now September 23, and I have heard nothing back from the owner, although the store manager told me several times that he shared all of my information with the owner, and that he would get back to me. I've waited 4 months, and now I'm writing a very strong recommendation NOT to buy anything from Warrendale Appliance.

These guys are the best .They stayed open late, were super friendly (and funny) and they helped me load the washing machine in my minivan and off I went. Better still, they were cheaper than the big box store. I'm a customer for life and will recommend them to anyone I know buying an appliance (the dryer's not far behind, and my refrigerator is already starting to show signs of fading). They also have a great store with tons of appliances on display. ps - I almost never take the time to write reviews but these guys deserve it.

Pretty good overall. For me, working with a small business is preferable to dealing with a big box store.

Billy, Alan and Howard were all great to work with. They made a special long distance delivery to Cape Cod. I highly recommend Warrendale Appliance

We have bought many appliances from Warrendale over the years and received excellent service, with one small exception on an old appliance removal. This is the BEST place to go when you need new appliances and Massachusetts has a tax free holiday. My experiences with big box store installers has been "the lowest bidder wins again". Warrendale has a great plumber and delivery service has also been good.

Very easy transaction and they were very helpful in getting it into my truck.

Spectacularly poor service. Dryer purchased 2 months ago was assessed by 2 different techs to determine finally, that the machine is inoperable; likely damaged in transit (last tech assessment was a week ago 10.21). First technician cancelled at last minute, and then failed to show up on the make-up visit. When he showed up, he banged the side of the dryer and exclaimed "Now it's fixed!" As soon as he left, we ran the dryer and it was once again noisy. Second technician actually came on time and was courteous, however upon examination told us the dryer was't safe to run and that it must have been damaged upon delivery. Since then we have asked for replacement or reimbursement, and Warrendale has stonewalled us. Warrendale has contacted us exactly ZERO times to remedy issue (dryer still under warranty), though we have tried calling, emailing, and in-person visits. Despite our attempt to support local business, we'll be purchasing appliances from credible big box stores in the future. We have submitted a complain through our credit card to try and get our money back.

Perfect: doing business with Warrendale was fast and easy and pleasant and economical. Warrendale arranged for me to have the disposall on site within 24 hours, and did it at a competitive price. Other applicance stores & the big box stores didn't have it &/or wouldn't get it &/or couldn't have it for a week or so.

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Fantastic !

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