Paul Bianchi Landscaping

Horrible, buyer beware. This company employees poor workers and is cheap and does not add them to their insurance policy. They hit cars in our neighborhood and skipped town and is buying sued by insurance company. Avoid at all cost. Run down vehicles and poor overpriced work. Be very careful here. You will get an answering machine and owner won’t call back unless he can make a buck. Fair warning.

See above

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This is an update review regarding a firm with which I have been a client for nearly a decade.  I am sorry to say that in the past two years, the firm's quality of service has significantly declined.  I have contracted with them each year for landscape services:  spring and fall cleanup, lawn care, and shrubbery maintenance, for several years.  Last year, there were issues of no-shows and one instance in which I was double-billed for service.  This year, mulch was never placed, and most recently, the crew never appeared to do the fall cleanup, though I received a bill on December 4 in the amount of $335 for that service.  An attempt to contact the firm at the email address on their voice mail resulted in a returned-to-sender  message, and no response has yet been received to a voicemail left eight hours ago.  I have printed and sent by USPS to the address on the bill, my explanation for why the bill will not be paid, pointing out that the firm's owner i welcome to come and inspect the property to verify that the fall cleanup has not been done.  It is disappointing to have to document marked decline in service by a firm I have used for so long.  It appears that there have been changes in principal responsibility and that the (longtime?) owner may have relinquished primary day to day responsibility to younger family members.  Whatever the reason for the decline in reliability and performance, I am reluctantly providing this update to an earlier review in order to reflect recent (past two spring/summer/fall seasons) experience.

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We contracted with Mr. Bianchi to do spring cleanup and mulching of our yard, with a specific list of six things we wanted done.  No one came when he initially said they would, and after two calls to remind him, he did send two of his crew out.  The guys he sent did a good job for the work they did, cleaning out some of the areas of the yard, and doing the de-thatching of the lawn.  We were happy with their work, but two things were wrong: they did not bring mulch with them so they could not do that part of the work, and they did not clean out the biggest section of the property, which we had asked them to do.  
I called Mr. Bianchi several times to have the work completed (the rest of the cleanup and the mulching) and he ignored my calls completely and never got back to me .  I don't know what happened, whether he was busy with other jobs or what.  We ended up writing him a letter paying him some of the money we had contracted for and saying we were done with him.  We never heard from him.  The friend who had recommended him to me many months before told me that she had also stopped using him because he was unreliable.

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After SEVERAL YEARS OF BUSINESS, they let a 73-year-old woman find out they would NO LONGER BE DOING HER PLOWING, EVER, during a SNOWSTORM.  AND WE ARE EXPECTING A BLIZZARD IN 2 DAYS.
And I only found out when I called to find out why I still had 8 inches of snow in the driveway.  Incredibly unprofessional.

Came 2 times to clear the leaves, was professional and on time. No issues at all.

The price was correct.

It went fine. They have been doing my yard work since this Spring and I am quite pleased with them. Paul is responsive, comes within a reasonable period of time. He shows up to check on the job frequently. His men are courteous and friendly. Their prices seem appropriate.

I was a happy customer of Giancarlo Bianchi (the father) for many years.  Last year I was told that he left the business and his son Paul was taking over my account.  They did my fall cleanup last year and everything was fine.
They sent a letter last spring saying that I'd be on the list for this year, and quoted a price for the fall cleanup. They failed to show up for the entire month of November.  I started calling and email towards the end of November and they responded (eventually) that they were still coming.  Then I got a bill for the services, but still they have not showed up.  I've called a few more times but no response.  I am looking for another landscaper to do the work, but it is now too late in the season and I am having trouble getting anyone to come before we have permanent snow on the ground. I am very disappointed.

See above.  They refused to provide services.

We were extremely pleased  for 2 years when John, the father, ran the company. No complaints with John at all. However, Paul, the son, has been very unreliable this year and we are very dissatisfied. He wrote a sincere letter to his customers in the spring explaining difficulties he has had with workmen, etc. But the service has not improved. Weeds have grown knee high and lawn has not been mowed for over a month. The billing had errors, too, and required correction more than once.

I called for an estimate and was greeted with voicemail and a full mailbox, so I emailed. Paul called me back and set up a time to come by. He was on time. We walked through the work to be done: a spring clean up, clearing of an overgrown corner of the yard, removal of some chunks of concrete, some concrete blocks, and some old firewood. Paul convinced me that the overgrown corner should be mulched once cleared, and I agreed. The overall estimate was $600. Paul explained that he could get started on the majority of the work in the next few days, but he'd have to come back later for the concrete.
Within a few days, a few guys showed up and got right to work. They were quick and efficient at the clean up and clearing the overgrown part. I left for work, so I couldn't monitor the whole job.
When I got home I found that the cleanup was complete, the corner had been cleared and mulched, and the other beds had been mulched. But I quickly discovered that no landscape fabric had been put down under the new mulch bed. Now, technically I never called this out, but I thought it was common sense that any new mulch bed would require landscape fabric. And sure enough, within 48 hours plants/weeds were growing up through the mulch. I decided that was on me for not calling it out, but was pretty disappointed.
I also noticed that the concrete wasn't removed nor was the firewood. I didn't worry about it as Paul had warned me that he'd have to come back for that. A few days later _some_ of the concrete chunks went away, and the next day I got a bill for $380, and that included the removal of the concrete. I emailed Paul and got a reply from Tiffany who said she'd talk to Paul. A day later she said they'd send someone out for the rest of the concrete and the wood. Note that I explicitly gave them the location of all the stuff to be removed during the estimate and in the email. A few days later I got another bill for $380. I went out and checked and some more of the concrete had been removed, but not all of it and none of the firewood. I emailed one more time and was assured it would be taken care of. A week or so went by, and I got another bill for $380, but as far as I could tell, nothing else had been removed.
I finally just decided to pay the bill and write it off as a lesson learned. I would have happily paid the full $600 quoted if all of the concrete and firewood was remove AND the mulching had been done properly/professionally. But I gave up trying and re-mulched the bed myself. And I'll find someone else to remove the firewood and remaining concrete.
With the final bill I did get a form letter indicating that they had had some personnel problems early in the summer and had to turn over some staff. Had they explained that early, recognized that they'd done an incomplete job, promised to come and finish it, and then done so, I would happily have given them a much better grade. I understand that sh*t happens. But, that's not how it went down.
So, did I get what I paid for? Almost.
Did I get what was promised? Nope.

Fair prices but unreliable service. We did not receive any bill last fall at season's end or throughout the winter so we had no idea what the final cost was for last season. It took threatening closing our account to finally settle up, with Paul requiring a check on the spot this may before any further work commenced. I can understand moving the business and their home and some personal matters contributed to the billing delays but this is still no way to run a business. In addition one tree planted last year died but despite promises was not replaced. Since settling up last month, the crew came once but once again silence for more than two weeks. So despite the fair prices and a hard working crew, the unreliability in when they show up and inconsistent dealings with Paul and his wife running the business makes them too difficult to work with any longer

Paul Bianchi Landscaping has been mowing my lawn and doing cleanups for several years. In previous years the work had been done satisfactorily. This year his crew did the spring cleanup and I have paid in full for that service. However, they have not done any mowing. The lawn is looking like a jungle.
I called their phone number multiple times and they never called back. I sent several emails and finally was assured that they would mow the lawn on either Friday or Saturday of this past weekend. They did not show up. I sent emails and left additional messages asking them to call me, contact me, and mow the lawn. They did not show up today and have not called or emailed.
This is an unacceptable level of service and completely disrespectful.

Hello, We became a snow removal customer through another provider who seems to have referred us to Bianchi landscaping. On the first plow of the year, the driver ripped out one of our sprinkler heads. Emails to the company regarding a fix have gone unanswered. Yesterday and today, in one of the worst snow storms of the year, they just simply didn't show up. We had to call up another provider this morning, Feb. 14th, so that we could get our kids to school. Highly unprofessional and unresponsive.

They did a good job. They were very responsive to what we asked. They come on time.

Paul's men show up do my lawn a landscape maintenance as needed and the place looks good. He also plows my drive, and shovels walks in winter. I am very happy with his service.

Their men worked hard and did a good job. Left our yard looking tidy.

Our backyard was pretty much dirt and our front yard had grass but it was not pretty grass and very spotty. We had 3 different quotes and 2 of the quotes were very similar. The reason we went with Bianchi is because when we met him he reviewed the grounds with us told us what areas he would be re doing and also talked to us about trimming some of the over hanging tree branches that were providing shade in our yard from our neighbor's yards. Not to mention that his quote was a little less than the other and it included more loam and re-soiling was important to us.
We started getting the quotes on this project in late September so we started to really get nervous when it looked like we weren't going to be able to get a crew over here before Columbus day. All the contractors told us that we still had time and not to worry. When I was setting up time with Tiffany she promised me that we still had time and we talked about the quote and assured me that Paul is pretty spot on with all the measurements etc...
We set up time for the end of the 2nd week in October and were prepared to see how it went. I had a call with Tiffany in the current week to ask her more questions and at that point she told me that a couple of their jobs had shifted and that there was going to be an opening for pretty much a week earlier and that they'd likely be over on Saturday morning.
The guys arrived on Saturday a little after 9, which is great they started early but not too early, it was two workers. One worker went around the lawn with me and asked me to confirm the directions which were given to him by Paul and everything was spot on to what Paul and I had discussed. I showed him which trees we'd like to trim back at Paul's suggestion and they got started to work. It was a full day and they did exactly what we asked them to, even checked in if they had any questions but they were super thorough. It was so nice to see it all cleaned up. Once everything was dug up and the loam was raked across with the seeds all evenly spread out. The bonus for us to have the trees cleaned up it made so much sense and we knew that it would make a difference in allowing more sun for the lawn to germinate. Also want to mention that the 2 workers were really professional and courteous, I asked questions about what we should do to be sure that seeds were able to germinate. And he was able to talk to me about the fact that although it's important for the lawn to be watered there is no need to over water little moisture goes a long way.
Although it did rain a lot in the first week the lawn really started to come in in the following weeks and it looks great. It's been 6 weeks now and it's looking amazing. Next step for us will be to see how it comes back in the spring and put together a maintenance plan so I'm sure I'll be giving Paul and Tiffany a call to see what we need to do in the spring.

He did an excellent job.