EM Snow Inc

It didn't - I called to schedule a site visit so they could give me a quote. They insisted that I be on-site for the visit and I asked why as I explained that I was based on the Cape and that my girlfriend was concerned about Covid. The person on the other end of the call couldn't give me an answer on why I needed to be there in person - just that that is their policy. I offered to call or Facetime and she said no they wouldn't do that. I asked again why I needed to be there, she started rhyming off a bunch of questions about what type of siding I wanted, how much this or that, etc. I said I want to have what is there replaced. I said I will try and see if my building manager could be there - she then said I sounded like a difficult customer and that they didn't want my business. I can only assume that it was someone related to the owner I was speaking to as any other employee would have/should have been fired for how my inquiry was handled.

I was all set to sign a contract and then wanted a change to not replace the end boards which was not really necessary. When I asked to have the contract changed I never heard from them again, even after a number of emails to inquire about the issue. The change would have saved me about $3000.00, perhaps that is why I never got a response?

I've had a lot of luck finding installers that are recommended by the manufacturers of the products to be installed. I determined that CertainTeed was the brand that I wanted to go with. I checked their site and got estimates from three siding installers in my area. All estimates were in the same ballpark but I went with EM Snow for a number of reasons; the other companies gave me estimates from photos and measurements of my house; Doug Snow, came out himself, explained the process, answered all my questions, recommended some things and suggested that my current gutters were fine, which would save me about 20% of the cost. My main contact was Lauren, the office manager who was very helpful communicating when the job would start, when payments were due, etc. The on-site foreman, Wilber, a very nice and communicative guy who has been with the company for 20 years was my main contact during the project and we worked together to find the best places to store their gear and the stock they needed for the job, work with my cable installer to hide the wires and my electrician to remove the exterior fixtures and outlets .Mike, a Snow supervises, was very helpful too. The project was on schedule and came out better than I was expecting-Their attention to detail was excellent. I would definitely give EM Snow my highest recommendation,

E.M. Snow was fantastic to work with. We received 3 quotes from top-rated roofers on Angie's List. E.M. Snow gave the best price and told me which aspects of the other quotes we didn't actually need and why. The office was well-organized and provided excellent communications. They did the roof work while we were out of town. They cleaned up so well I wouldn't have known they were there if the color of my room wasn't different. I would highly recommend them to anyone.

We had a contract to install new windows in our new home. The job was started on Friday. I left work early and made it home around 3pm, and the workers were gone for the day, as their business day ends at 4pm. The window installation in the living room was half done. There was a draft coming in and a storm the following day. There was another storm on Monday, causing the job to finish on Tuesday. We went a few days with stormy weather and cold temperatures with a hole in the wall between the window and the wall. It would have been a better decision to have left the window alone until the following visit so that we wouldn't go days with a hole in the wall and a cold draft, which we felt as we watched TV. They returned and fixed the issue on Tuesday. When the job was completed, we noticed pencil marks were left behind, and there was a crack on the wall from the living room installation. To be honest, it looked very sloppy. We would have preferred that the windowsill would be all white, but there was this wood trim that was not there before. I can understand that these things happen during in installation, but according to their office manager Lauren, the contract states that they do not paint, and only install primed trim and are not responsible for stress cracks. We would have paid extra for these issues to make it look better. The windows look terrific, but the outside work is disappointing. Lauren had also stated that pencil marks can easily be erased and paint should be done after windows are installed. I agree with both comments, however why should the customer be responsible for cleaning up that mess? The stress crack was caused from the installation, not on us and we will have to pay for the wall repair and then repaint the room. I hope contractors or repair people will just do "the right thing" when many unfortunately do not. At least it was mentioned in the contract what they were and were not responsible for.

EM Snow Inc. Waltham Our rubber roof has just been redone after 70 years. The house is now snug and the inside temperature remains very steady. The work was completed in three days. The six men and woman crew were very friendly, competent and helpful. The work was done on budget. The office staff were very helpful in all details. The outside of the house looks professionally completed. I highly recommend this Company.

We had 6 Bay Windows in need of replacement. Doug Snow met me and went over measurements, windows etc. Very informative and Warranty of work and product was a huge plus for this Condominium complex. His company provided everything we needed from start to finish and then some. There wasn't an item left out; from us going to Harvey and picking out our windows and the quote process, coordination of install with his office staff who was fantastic to work with, and down to the installers. They were all professional, accommodating, and over compensating on a few areas. Family owned business, warranty of workmanship, certified installers and knowledgeable in their products and installation, excellent office staff. I couldn't ask for a better contractor to work with. All 6 owners are so pleased with the results. Now for the next step regular Windows. I have no doubt it will go just as well and they the Snows will back their product. - M. Madden - Elm Ridge Condominiums - Marlborough

It went well. We needed our roof done ASAP because we were hitting a deadline to have solar panels installed. EM Snow gave the most reasonable quote by far and were able to complete the work within our tight timeline. We had a unique situation where many of the boards underneath our roof were in bad shape. I had to ask for this and stay on top of the crew, but they did eventually replace everything that was structurally unsound. There was also an issue where our power vent was jostled and set incorrectly, but they went back and fixed it when I pointed it out. I was not an easy customer and they were professional at all times. Very pleased with the final product.

They put in Western style storm (Harvey) windows. They should have had Eastern style windows made and installed. Because the Western style storms did not leave enough room for the window to be opened and closed. They had to come back and put in a additional piece of wood on each side , so the windows could open and close correctly. The French door storms were not fitted correctly. There is space between the outside of the door and the door jamb allows light and air to pass into the inside of the house defeating the purpose the storm doors . The reason these errors were not discovered sooner. They were installed in the winter. EM Snow did not check there work nor did I till this spring. EM Snow refuses to take responsibility to fix the problem. I would not recommend EM Snow.

it was really nice, job was finished in 3 days.