
Sinclaire Enterprises Inc
About us
FAMILY OWNED SINCE 1948 Sinclaire Home Services has been providing quality services and products to our customers for over 75 years. Founded by Robert Sinclaire over 75 years ago, the company started as a small heating oil company and has evolved over the years into an indoor solutions leader for comfortable, healthy, and efficient living. We are proud to say that our company is still family-owned and operated and has been passed down three generations. Sinclaire Home Services specializes in four home service areas: heating, air conditioning, heating oil and plumbing. Our HVAC team are experts in the design, installation, and maintenance of heating and air conditioning systems. We are experienced in working with both residential and commercial customers. Additionally, we specialize in indoor air quality and home filtration. Our Fuel division provides customers with home heating oil and premium diesel fuel. We also offer automatic delivery, fleet fueling, budget payments, and bulk drops. The Plumbing team is skilled in virtually all aspects of plumbing. We are skilled in fixing water leaks, installing water heaters, dishwashers and toilets, performing bathroom and kitchen remodels, replacing garbage disposals, and everything in between. Even more, we are experts in gas fitting, washer and dryer installations, gas fireplace service and maintenance, electric generator installations, and other advanced services. Each of our divisions is highly trained and experienced in the latest technologies specific to their industries. Some of these state-of-the-art technologies include geothermal energy, ultra low sulfur fuels, and on-demand hot water heaters, just to name a few.
Business highlights
Services we offer
Design, installation and maintenance of heating and air conditioning systems for residential customers, plumbing services, drain clearing, water filtration & testing, home heating oil, indoor air quality, and dehumidification.
Amenities
Free Estimates
Yes
Warranties
Yes
Accepted Payment Methods
- Financing Available
- Check
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
88% | ||
0% | ||
0% | ||
6% | ||
6% |
Filter reviews by service
"[removed member name], I'm so sorry to hear of your dissatisfaction with our service, I wish you would have reached out to us so we would have known of the unresolved issue. I believe when our technician was there last he discovered an electrical problem that needed to be resolved by an electrician and upon our follow-up call when the electrician had finished the system was running, I apologize if there was a misunderstanding. In regards to your comments about our technicians, I would be interested in speaking with you in more detail if you could give me a call, with a better understanding of your experience I can address it directly. We've received many positive reviews in the office recently so it was very disappointing to read your review because that's certainly not the impression we want our customers having. Please call me at your convenience if you would like to discuss this further. Best Regards, Dennis Sinclaire"
2. The estimate for conversion from oil to gas was almost $4000 more than one received from National Grid plumber.
"Hi [member name removed], In regards to this matter, would you be able to contact us with any information regarding the technician who looked at your system, any invoice or quote you received and from whom in our establishment? I apologize for any confusion if this did happen, but we have no record of visiting your residence in our database or on our calendar, and upon review of our vehicle's GPS tracking history reports we can not place a vehicle at your location. I am sending the reports to Angieslist to have the case reopened, but anything you could offer in the interim to help us resolve this would be greatly appreciated. I certainly can't say that our technicians or I have have never made a mistake over our 65+ years in business, but we would definitely like to know about it, address it and learn from it to keep our customers happy. I hope to hear from you. Thank you, Dennis Sinclaire"
In addition I asked and was given a few proposals by John Sinclair to replace a different HVAC system (heater & air conditioner) in the house. The units he proposed varied by efficiency, rebate availability and of course, price. I was supplied with a detailed estimate with model numbers and labor. I did not get the work done. I'm planning to sell the house and maybe the next owners would want to pick the system they would prefer during negotiation. The report that John supplied was very useful.
I dealt primarily with John Sinclaire. John would stay here till 8 at night to make sure we had heat.
Once we got heat, the rest of the job became less critical. I respected the fact that I was not the only one that needed heat as it started to get colder....so once I had heat, they prioritized other jobs where other homeowners did not have heat either. They came the following week to finish up the water heater install and clean up.
My (3) pieces of advice are:
(1) always work through your primary contact. The workers may tell you that they'll try to be there at a certain time when they're leaving for the day, but they don't always know what the next day's schedule is....so always work through your primary contact to find out when the work will resume.
(2) Monitor the job. I personally like to get my hands dirty and offered to help any way that I could when I was home....sometimes they asked for my help....most of the times not. So I tried to stay out of their way unless necessary. (Nobody likes to work with someone else looking over your shoulder all the time). Anyway, after they had gone home, I would go around and see what was done and make sure that everything was being done as we agreed upon in the contract. I would email any questions I had directly to John and he would get back to me (often within the hour).
(3) Make a list of any minor details you want to make sure get taken care of during the final few work days of a job. We had a number of small things that I noticed....which accumulated due to the size of the job....I noted them and sent them to John. They were certain to take care of all of them.
Overall....This company was great! I will never hesitate to recommend them to anyone.
Licensing
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