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Falite Bros., Inc.
Appliance (Major Electric Appliance) - Install or Replace, Fridge, Freezer or Ice Maker Repair or Service, Electrical for Home Addition or Remodel - Install,
About us
If your AC is not cooling as efficiently as it used to or if your heater is emitting strange noises, turn to Falite Bros., Inc. right away. The company offers quality heating, air conditioning, and indoor air quality services to residential and commercial properties throughout the Greater Boston area including Wakefield, Medford, Somerville, and Malden. With over 45 years of industry experience, Falite Bros can handle all types of heating and AC systems no matter what brand or model. The company employs only professionally trained and certified technicians to ensure a job done right every time. The team is dedicated to providing full-service quality not just in workmanship but in customer care as well. Call now to schedule a service. Falite Bros is available 24 hours a day, 7 days a week for any emergency heating and air conditioning repairs in Wakefield and beyond. All services are backed with worry-free maintenance agreements including a 12 & 12 warranty program that ensures 12-year warranty on compressor and another 12 years on parts. Financing options and special promotions are also available.
Business highlights
Emergency services offered
49 years of experience
Services we offer
HVAC, Installation and repair of air conditioner, cooling, inspection & heating.
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.533 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 73% | ||
| 18% | ||
| 3% | ||
| 3% | ||
| 3% |
Showing 1-25 of 33 reviews
DONNA P.
Dec 2024
In November 2024, Falite Brothers in Wakefield installed a new air conditioner unit to replace our 19-year-old one. We have had Falite service our old a/c for about the past 17 years. We have been happy with their service through the years and when it was time to replace the old unit, we hired Falite. The whole process went smoothly and the responsiveness of all that were involved was impressive. We first met with the John the Sales Manager who helped in selecting the unit to be installed and promptly provided us with an estimate. Sue from Billing was very helpful in guiding us through the electronic process of accepting the estimate and the process to make deposit payment. Matt the Installation Manager kept in contact with us to plan installation dates. He was always quick to respond to our questions and so very helpful. On the day of installation, we were very pleased with Jim, Andrew and Armando. We couldn't have asked for a more impressive crew. It was a hard job, carrying the air handler up and into the attic and working in not very comfortable attic conditions, along with the outside work installing the condenser and making sure everything was hooked up and went well. They were diligent and thorough in their work and attentive to our questions during the process. They were truly professional and most pleasant and respectful workers we have met. We were very pleased with Jim, Andrew and Armando. Falite is very fortunate to have a great crew.
DEBORAH G.
Aug 2017
I have been very happy with them. We have a service contract with them. I have no way to compare the price.
Michael J.
Jan 2017
Falite Brothers did an excellent job. We received estimates from several companies for our HVAC project. Falite was, by far, the best price and provided a high quality system. Once we agreed on the contract, Falite was extremely prompt in getting us on their schedule. The work was completed in a few days and, throughout the entire project, the entire crew was very professional and did a great job cleaning up. We would absolutely hire them again!
Bruce C.
Nov 2016
Arrived promptly, communicated well throughout the service. Worked quickly and thoroughly for the most part. The only issue I had is that there was some coolant that leaked after they checked the coolant level as being okay and I wasn't confident in how well they resealed the coolant. Given this service was done as part of closing and I vacated the home about 2 weeks later, I can only state that it *seemed* like my A/C was not delivering as good cooling as it did before the service or as it did years prior. That isn't much of a window to really know anything so I'm mostly giving them the benefit of the doubt and taking only a little bit off for the possibility that there was a coolant leak as a result of their check.
Dhaval M.
Sep 2016
We originally scheduled them for an afternoon on a Monday. They came at 8 am unexpectedly. Apparently there was a scheduling mixup and they started at the wrong end. Then got a call saying they couldn't come that afternoon anyway and had to reschedule for later in the week. When they actually showed up the cleaning went fine.
Sallyann L.
Sep 2016
went fine. they came on time, finished the work quickly and were very polite.
Marco D.
Jul 2016
unknown
Amanda B.
Jul 2016
unknown
Gavin R.
Jun 2016
unknown
Shaw S.
Mar 2016
unknown
Jessica E.
Feb 2016
unknown
Adam C.
Feb 2016
unknown
Response from Falite Bros., Inc.
"Thanks for your feedback! We are always happy to hear that we have met our customers expectations! Thanks again, Jarrod R. Falite"
Darrielle P.
Dec 2015
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Response from Falite Bros., Inc.
"We appreciate your positive feedback! Thank you, Jarrod R. Falite"
Tsegaye Y.
Dec 2015
unknown
Response from Falite Bros., Inc.
"Thanks for the positive review! Customer satisfaction is our number one priority. -Jarrod R. Falite"
Javed A.
Dec 2015
They came in on time, did the diagnostics in a few minutes and determined that the fan motor in the outside compressor unit was not working anymore. They gave me a quote, found the part and came in to install it the next day - prior to the long weekend! No hassle - very professionally done. The only thing I had to do was call them a couple of times to see if they had found the part (which they said might be difficult to find in such short notice). The price seemed a bit high for me - but I did not have any other quotes to compare with, since no one else was even available to come look at the issue prior to the upcoming long weekend. Overall - we were very satisfied with their service.
Response from Falite Bros., Inc.
"Thanks for the review! We hope to be your home comfort solution in the future. Our pricing is competitive as you would find out if you had received comparative pricing on this repair. We hope to achieve all A's with you on the next one! Thanks again, Jarrod R. Falite"
Diane I.
Dec 2015
unknown
Response from Falite Bros., Inc.
"Thanks for the review! We appreciate your business and are always happy to help with your home comfort needs. We look forward to continuing our relationship with you as a customer! Sincerely, Jarrod R. Falite"
Mandy T.
Nov 2015
Was extremely helpful and thorough: will definitely use again. Taught me things to help upkeep the furnace and provided advice regarding other plumbing aspect on the house.
Response from Falite Bros., Inc.
"Thanks for the review! It was a pleasure to take care of your home heating equipment. I am glad to hear that our technician provided a great experience for you. We look forward to working with you in the future. Ask about signing up for a maintenance contract to prevent break downs and to receive exceptional service if you may need our assistance after hours, weekends and holidays! Sincerely, Jarrod R. Falite"
Michelle A.
Oct 2015
Was punctual, professional and efficient. Feel ready and safe to turn on the heat for these cold nights!
Response from Falite Bros., Inc.
"Thanks for the review! It's always a pleasure to serve the greater Boston community. We are glad that we could meet your expectations!"
Robert L.
Sep 2015
On time.
Response from Falite Bros., Inc.
"Thanks for review! It was a pleasure doing business with you! Jarrod R. Falite"
John L.
Aug 2015
unknown
Response from Falite Bros., Inc.
"Customer satisfaction is and always will be our number one priority. After many attempts of trying to correct the problem it appears as though we should have taken a different approach. We are human and occasionally make mistakes but this is never an excuse. We appreciate your patience with the situation and hope to earn your business back in the future! Sincerely, Jarrod R. Falite"
Bill D.
Jul 2015
Arrived on time, checked out the two outdoor condensers, cleaned filters.
Response from Falite Bros., Inc.
"[Member Info Removed], Thanks for the feedback! It was a pleasure taking care of your home comfort needs! - Jarrod R. Falite"
Daniel W.
Feb 2015
Burning plastic smell came out from the air duct late one day, so we shut off the HVAC and called Falite the next morning.
They send a technician out on the first day to assess the damage, gave me a run down on the potential cause of the burnt control board, and provided some rough idea on their plan of action. Came back couple days later, installed the new board, and check out the system before they left.
Dispatch seems a little disorganized and is a bit slow on the callbacks. Sometime had to call back a couple times to check when I should expect the technicians.
Price seems reasonable.
They send a technician out on the first day to assess the damage, gave me a run down on the potential cause of the burnt control board, and provided some rough idea on their plan of action. Came back couple days later, installed the new board, and check out the system before they left.
Dispatch seems a little disorganized and is a bit slow on the callbacks. Sometime had to call back a couple times to check when I should expect the technicians.
Price seems reasonable.
Response from Falite Bros., Inc.
"[Removed member name], Thanks for the feedback! We have taken care of any disorganization in dispatch and look forward to working with you in the future! Sincerely, Jarrod R. Falite"
DEBORAH G.
Feb 2015
have used co. For >15 years. Very professional, clean, polite. Generally on time.
Response from Falite Bros., Inc.
"[Removed member name], Thank you for your kind words and long standing loyalty. It has been a pleasure serving you for over 15 years! Hope to continue this relationship for many more. Thanks again! Sincerely, Jarrod R. Falite"
Phyllis M.
Jan 2015
Fabulous ! Easy to work with, accommodating and professional
Response from Falite Bros., Inc.
"[Removed member name], Again, always a pleasure to serve your home comfort needs. Don't forget to have your furnace preventative maintenance done this fall to avoid any breakdowns this winter! -Jarrod R. Falite"
Phyllis M.
Dec 2014
Falite Bros have done work on my very old furnace a few times over the past few years and each time they have been very polite
and professional to deal with, on time, reliable, and all in all very easy to deal with. I don't currently have a contract with them for service but I am going to sign up for one going forward. I would recommend Falite Brothers
and professional to deal with, on time, reliable, and all in all very easy to deal with. I don't currently have a contract with them for service but I am going to sign up for one going forward. I would recommend Falite Brothers
Response from Falite Bros., Inc.
"Thank you for the positive feedback! We are glad that we were able to meet your expectations and keep you warm through the cold winter months! Sincerely, Jarrod R. Falite"
Licensing
State Contractor License Requirements
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FAQ
Falite Bros., Inc. is currently rated 4.5 overall out of 5.
Falite Bros., Inc. accepts the following forms of payment: CreditCard
Yes, Falite Bros., Inc. offers free project estimates.
No, Falite Bros., Inc. does not offer eco-friendly accreditations.
No, Falite Bros., Inc. does not offer a senior discount.
Yes, Falite Bros., Inc. offers emergency services.
No, Falite Bros., Inc. does not offer warranties.