B&L POOLS

Approximately four years ago, B&L installed a large pool in my backyard. Last month, I observed an anomaly in the readings of my pool junction box. I brought a water sample to their Uxbridge store and spoke with Nick, who explained how to reset the equipment. After resetting, I emailed Nick to provide the results. He requested an appointment for a technician to inspect the equipment. A technician visited my house and spent approximately 30 minutes on the equipment before departing. I did not receive any phone calls, texts, or emails with a diagnosis. The following day, the technician returned without our knowledge and spent another 30 minutes in the backyard before leaving. Once again, no information was provided about the work performed or the reason for his return. The following day, I received an email containing an invoice for $1,300.00 for the replacement of parts. This replacement was carried out without my knowledge or consent. I contacted the store and spoke with Nick, who appeared to be unaware of the situation. His supervisor, Eliye, was summoned to address my concerns. Surprisingly, when I expressed my frustration regarding being billed $1,300.00 for work without my approval, Eliye responded that he would return to my property and install the damaged component, necessitating that I pay for the service call. During our phone conversation, I maintained that this was not an appropriate business conduct, and that B&L pools had never taken the time to comprehend my frustration. They continued to make excuses for their actions, claiming that they had been doing this for years and that I was the first person to disagree. As a licensed general contractor in Massachusetts with over two decades of experience, I firmly believe that neither I nor my contractors should visit clients’ homes to perform repairs without their knowledge or consent. This practice is not only unethical but also detrimental to the reputation of any business. I strongly advise against using this company’s services, as such actions have resulted in financial losses, time wastage, and frustration for me. It is evident that profit is their primary objective, disregarding the importance of building trust and maintaining positive relationships with clients.

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At the start things seemed fine. They showed up as they said to open the pool at our new house but found our filter was cracked. So they removed the cover and found an algae/mess disaster in the pool. I'm not sure what they did at that moment, as their communication was terrible. They came back two days later to install the new filter and that was that. They never told us if they actually treated the pool at all. We went back to them throughout the following week with water samples and pictures trying to get the water cleared up. They seemed disinterested in helping us and never offered to come out and see what they could do after we spent over $1000 with them on the opening and new filter. Luckily we found another option in Sutton at Heritage Recreation. They took the time to really help us and in only 5 days our pool was clean and ready to go. If we had kept going back to Band L who knows when the pool would have been cleared up. Band L's chemicals and supplies are overpriced and the technical knowledge and customer service is lacking.

I think they are very responsive and good with their business. They have a store and they just pick-up any chemicals needed. They have been in the business for 26 or more years. I am happy with the price as well.

A+ We used Band L to open our pool this year and for all our service needs. Band L answered my questions over and over again until we go them the go ahead to install it.

THE MEN THAT PERFORMED THE WORK ON OUR POOL WERE COURTEOUS AND EFFICIENT. THEY WERE ALWAYS AVAILABLE BY PHONE IF WE HAD QUESTIONS. THEY PERFORMED THE WORK IN A TIMELY MANNER.