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CRAFTECH
Water Removal Recovery Service, Carpet Repair, Refasten, or Stretch, Recovery Service - Fire or Smoke Damage,
About us
We are a locally-owned property restoration company in Upton, MA, serving the Central Massachusetts, Worcester County and Metro West regions. We serve two very important customers: insurance companies/agencies and their policyholders. Whether a homeowner needs to have water extracted from a basement, or an adjuster calls on behalf of a fire-stricken homeowner, we’re here to respond quickly and professionally. After four decades in the restoration business, we’ve come to know our customers. We know how deeply homeowners value their property, how to facilitate smooth claims settlements for insurance professionals, and that no two property damage situations are the same. Our experienced staff has the skills necessary to restore damaged structures and contents, to care for home & business owners, and to help adjusters move claims to completion. Moreover, Craftech understands the urgent nature of property damage situations. First, we’re well-trained in current water mitigation and remediation processes. Second, we’ll respond to all water losses immediately to provide necessary extraction, clean-up, and drying services, to control the threat of secondary damage.
Business highlights
Emergency services offered
53 years of experience
Services we offer
We’re also your experts for fire, and more, cleaning, contents pack-out, smoke, smoke and odor removal, soot and mold losses. For structure and contents cleaning, soot mitigation, storage, we’re your experienced partner!
Amenities
Emergency Services
Yes
Reviews
4.968 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 94% | ||
| 4% | ||
| 0% | ||
| 0% | ||
| 1% |
Showing 1-25 of 68 reviews
Margaret E.
Feb 2025
In December , I had water damage that originated from my upstairs bathroom and came down into my laundry room as well as a living room wall . Craftech was contacted to come by to evaluate the damage . I can honestly say that from that point on , I knew that I was in VERY capable hands ! Jake and his crew are the most professional , respectful , caring and personable people I could have EVER asked for . They completely and efficiently took the job right off my shoulders and handled everything perfectly ! The work ethic that I witnessed was that of a finely tuned engine of a company that truly cares about their customers . From the beginning of the damage removal to the end involving fans and dehumidifiers , constant monitoring and a million questions from me , Jake and his crew were the ultimate professionals who never treated any of this as a burden to them ! Please don’t ever hesitate to call Craftech for ANY damage to your home ; you will NOT be disappointed by their excellence and care !
Scott K.
Nov 2024
We hired Craftech to take care of a mold issue in our basement. from the start we had a great experience. Jake came to our house to see the job and give an estimate. he was polite and pleasant. he explained findings and helped us to figure out our best options. Garry Collin and Josh were excellent. Showed up on time, were very personable, explained the process thoroughly and were open to questions being asked at any time. The finished product was all that we had hoped for the mold and smell we had in our basement is gone and it’s cleaner than the day we moved in
Julie K.
Feb 2022
CraftTech did a great job for us. They assessed the damage immediately, had a crew on site the next day to install dehumidifiers, moved belongings as needed, removed all wet flooring, drywall and insulation. Both Scott and Jake answered the phone every time I called and answered all of my questions throughout the process. And they worked directly with our insurance company as well.
Brad N.
Aug 2021
Excellent. They came out that very day got rid of all of the wet carpet and set all of the fans and dehumidifiers in place. Came every single day to check on the progress until all was dry enough to remove. Very happy with this service
Natalie W.
Aug 2021
This company came highly recommended to me and I can see why. They showed up exactly when they said they would and did an amazing job. This was an insurance claim and they direct billed my insurance company. They made a horrible situation easier for me.
Brendan R.
Mar 2021
The Craftech team were great. Came out quickly and got everything dried out over several days.
Steven J.
Dec 2020
They were terrific - prompt, courteous, and considerate.
Diane D.
Apr 2020
They showed up very quickly. Taking out a cabinet, they ripped up a piece of the subflooring that I had to pay to have patched by a contractor and I just learned that the flooring co. is charging me another extra fee to get it right to put new flooring over. It turned out to be more additional charges that I have to pay for. It was probably just from the way the cabinet was attached to the floor but not happy I have to pay the extra $ to correct the issue.
Brenda D.
Feb 2020
Absolutely wonderful!! Staff was pleasant and friendly. Came daily to check on fans to make sure floors were drying. Did not remove anything until floors were completely dry.
Maureen H.
Feb 2020
It went great, I had such a hard time finding any contractor available or anyone that would take on a small job. I called them out and they were responsive, came out accessed the damage and scheduled to take down walls and set up dehumidifiers and fans to dry out wood. They were polite, friendly and informative. They also helped me move my furniture out of the rooms into a POD. I would highly recommend them.
Michael F.
Feb 2020
These people are great!! They came to start the one-week process of cleaning up after the water damage within 3 hours of when they were called by our insurance company. They showed up with state-of-the-art fans and moisture testing and removal equipment. And just as important, they were highly professional, courteous, caring and knowledgeable. They made us feel very comfortable and eased the pain of the situation considerably. We highly recommend them for excellence in service and knowledge. They are a 5-star company. We don't normally write reviews but in this case we absolutely wanted to.
Diane H.
Feb 2020
They worked quickly and efficiently to move things and clean up the water, prepared the space with their equipment and came back to check on the level of dampness each day. They did a great job.
Jin Z.
Oct 2019
It goes very well They are very professional and did work fast.
Sarah K.
Sep 2019
Craftech cleaned up mold found on the ceiling of my attic. They removed all insulation, sealed up the area, and washed it all down with a special solution. They were punctual and thorough and did nice work.
Sarah K.
Sep 2019
Craftech cleaned up water damage from an ice dam issue. They were quick to respond and did very good and thorough work. The removed a small section of drywall, pulled up carpeting, and removed insulation. They set up fans and dehumidifiers and checked on the progress daily. They were also always very happy to answer all of my questions. $1089
Jihad B.
Jul 2019
Great work, fast and professional service.
Tricia C.
Jul 2019
They were excellent! On time, communicated perfectly and extremely professional. They made my nightmare of my water damage more bearable. I would use them again and I highly recommend them over any of their competitors! They're the best in their field! The insurance company paid them directly so I'm unsure of the cost of their services.
Nasima T.
May 2019
It went very well. Everything dried off within a 3 day period during which they would come daily to check on the humidity levels and document the drying process to insure the proper payout. They were extremely professional, conscientious about keeping our house clean (using foot covers) and punctual. They were most efficient during their visits. overall we could not have asked for better and we would recommend them 100%.
Lynne C.
Dec 2018
Response to our problem was excellent. Crew assessed the situation and rapidly got to work. Technicians were courteous, knowledgeable and professional. Came back next day to check the drying progress and again on the third day, when machines were removed. We couldn't have asked for a better solution to our problem.
Lori G.
Oct 2018
Excellent. Very professional. Pleasant, quick and thorough. Very satisfied.
Richard V.
Oct 2018
They opened the wall and found the leak quickly allowing my plumber to get it repaired soon. They carefully took out water damaged area and dried the room as quick as possible, following up professionally and worked with insurance to get everything resolved.
Matthew T.
Oct 2018
The job took 6 days, due to extensive water damage. This company was super nice, professional, and responsive. I would recommend them to anyone. Not really sure of pricing because this went through our insurance company.
Andrew M.
Oct 2018
The experience was excellent. Scott and his team were always on time and very professional. Any time we had questions they always answered the phone and helped us every way they could. When they were all done removing the damage they made sure the job site was left cleaned up and removed all debris.
Michael P.
Oct 2018
Everything went really smooth and our house was back in shape in no time. They were exceptional, tireless, friendly workers who took extreme pride in their jobs.
Lynn W.
Oct 2018
The people at Craftech were great!!! I called the other "big" company first and Craftech came and fixed the problem before the other company called back. The guys were very professional and informative of what they are doing. I would highly recommend them.
Licensing
State Contractor License Requirements
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FAQ
CRAFTECH is currently rated 4.9 overall out of 5.
No, CRAFTECH does not offer free project estimates.
No, CRAFTECH does not offer eco-friendly accreditations.
No, CRAFTECH does not offer a senior discount.
Yes, CRAFTECH offers emergency services.
No, CRAFTECH does not offer warranties.