Handyman Heroes Inc

"IT IS MOST UNFORTUNATE THAT SHEHAS TAKEN HER MISINFORMATION CAMPAIGN TO SUCH AN EXTREME, CONTINUING TO FALSELY MALIGN US YEARS AFTER HER PROJECT WAS COMPLETED. SHE FORGETS TO INCLUDE SUCH DETAILS AS THAT WE DIDN'T JUST BUILD HER ONE DECK, IT WAS 2 (FOR ONE, ORIGINAL COST). AFTER HER ORIGINAL COMPLAINTS, WE RESPONDED BY IMMEDIATELY RIPPING OUT ALL OF THE INITIAL WORK, PUT OUR MOST TALENTED 30-YEAR MAN ON THE JOB FOR REBUILDING IT TO HER SPECS, UNDER HER SUPERVISION, AND HAD HIM GIVE UP HIS WEEKEND PERSONAL TIME SO THAT SHE COULD SUPERVISE HIM DIRECTLY WITHOUT IT INTERFERING WITH HER OWN WORK SCHEDULE. THE END RESULT IS ONE THAT WE'D LIKE TO POST PICTURES OF ON OUR WEBSITE, EXCEPT FOR HER IRRATIONAL SUBSEQUENT BEHAVIOR. SHE CONVENIENTLY OMITTED THE LITTLE DETAIL ABOUT HER COMPLAINING ABOUT OUR WORK TO THE BETTER BUSINESS BUREAU (THE FIRST AND ONLY TIME THIS HAS HAPPENED TO US IN 6 YEARS AND OVER 2,000 SUCCESSFULLY COMPLETED PROJECTS), THAT THEY DEEMED HER COMPLAINTS UNREASONABLE, DEEMED OUR RESPONSE IN BUILDING HER A COMPLETE 2ND SOLUTION (FOR NO ADDITIONAL COST) HIGHLY REASONABLE, AND DISMISSED HER CLAIM. SHE MENTIONS BEING OVERCHARGED. THE SCOPE OF THE WORK (MOSTLY COSMETIC IN NATURE) WAS HIGHLY DETAILED IN OUR ESTIMATE. BUT ONCE THE WORK WAS IN PROGRESS, IT WAS DISCOVERED THAT ADDITIONAL STRUCTURAL WORK WAS REQUIRED TO PROPERLY PERFORM THE CONTRACTED COSMETIC WORK. THERE WAS NO WAY TO ANTICIPATE DISCOVERY OF MAJOR STRUCTURAL DEFECTS UNDERNEATH THE TRIM LAYER OF HER PROJECT, AND IT WAS NOT PART OF THE ESTIMATE. THAT ADDITIONAL NECESSARY WORK REQUIRED ADDITIONAL LABOR EXPENSE, UNFORTUNATELY. AND IT REPRESENTED A NEGLIGIBLE PORTION (ABOUT 5% AS BEST AS I CAN RECALL; PLEASE KEEP IN MIND THAT THIS SCENARIO PLAYED OUT SEVERAL YEARS AGO, THOUGH THE FORMER CUSTOMER CAN OBVIOUSLY NOT LET IT GO). WHY DIDN'T SHE MENTION THE GREAT LENGTHS WE TOOK TO BE CONSIDERATE OF HER PLANTINGS, WITH OUR DESIGNING A CUSTOM SOLUTION TO ADD A SKIRT TO HER DECK THAT WOULD BE BUILT AROUND, AND NOT REQUIRE DISTURBING ANY OF HER MATURE PLANTINGS. MAYBE HER RESPONSE WOULD GIVE YOU MORE INSIGHT: "SHE WAS PLANNING TO RELOCATE THE PLANTINGS, AND WE SOMEHOW SHOULD HAVE KNOWN THAT, AND THAT BUILDING AROUND THEM WASN'T HELPFUL". DIDN'T SHE MENTION THAT SHE FALSELY ACCUSED US OF INSTALLING THE DECKING BOARDS UPSIDE-DOWN? WHOMEVER WAS ADVISING HER DIDN'T UNDERSTAND THE CONCEPT OF "CROWNING" OF THE TREE RINGS IN THE BOARDS, AND THE REQUIREMENT TO INSTALL THE TOP OF THE CROWN ON THE UPSIDE SO THAT "CUPPING" OF THE BOARDS IS NOT POSSIBLE. HER ADVISER INSTEAD THOUGHT THAT THE MANUFACTURER'S STAMPS MUST HAVE BEEN PLACED ON THE BOTTOM OF THE BOARDS, SO THAT ANY BOARD THAT WE INSTALLED SHOWING THE MAKER'S STAMP HAD TO BE UPSIDE DOWN. WRONG. WHY DIDN'T SHE MENTION HER INSISTING THAT THE INK OF THE MAKER'S STAMPS WOULD NOT FADE NATURALLY, AS DESIGNED, AND THAT WE HAD TO COME BACK & SAND IT OFF (WHICH WE DID IMMEDIATELY). ALL OF THIS CUSTOMER'S ISSUES, NO MATTER HOW WACKY, WERE ADDRESSED IMMEDIATELY & PROPERLY, AND PROFESSIONALLY, UP UNTIL THE POINT WHERE SHE EXPECTED US TO FURNISH HER WITH A 3RD DECK. YOU WILL NOT FIND A MORE ATTRACTIVE, OR BETTER BUILT ONE THAN THE 2ND ONE WE PROVIDED HER ANYWHERE. THE BETTER BUSINESS BUREAU REJECTED HER ABSURD CLAIMS. YOU MUST AS WELL. BUT UNFORTUNATELY THIS STUFF LIVES ON UNTIL INFINITY ON THE INTERNET."