Tucceri Granite Restoration

I called Tucceri because my newly installed quartizite was damaged by the installers. The installers left an acidic solution on the countertop during install that caused a chemical burn. The installer/fabricator company tried to fix it but ended up damaging the stone even more. They burned it with a heat gun over sanded it causing the stone to look dull. My husband and I told the fabricator that we wanted to hire a stone restoration company to see if the stone could be salvaged. I called Tucceri and spoke to Paul. I sent him pictures and told him what happened. He insisted that he could make it like new again and that he would be refinishing it using different sanding pads to get the finish back. He did not what to come to look at the stone so we scheduled the restoration. Once he arrived with his son, they said they were going to clean it first and that is all they did was put some bleach solution on it and buffed out a few spots. My husband and I told them that it still looked the same, they never said why the didn't refinish as discussed on the phone. They put a sealer on it which he said it would dry clear but it stained the stone further. I reached out to them again saying it did not dry clear and that there is a stain and the stone was still dull. I told him that he didn't restore the stone as we discussed on the phone. They did nothing to resolve this issue and we were charged $1300 for them to apply bleach solution using a Mr. clean pad and buffing a few spots that did not do anything....seriously!! They made the stone worse with the staining from the products they used. Who uses bleach and an abrasive pad on natural stone, this is stone restoration? Terrible! My husband and I hired another restoration company to look at our stone because this was unacceptable. They came to look at the stone which is what Tuccerri should have done. This restoration company was honest and told us that the stone was ruined. They could never get it back to the factory finish and didn't want to take our money knowing they could not do a proper job. Tuccerri knew our stone was damaged beyond repair and that is why they did not attempt to refinish it as discussed on the phone. However, they wanted a pay day and they took advantage of us. These two are so dishonest it makes me sick. The new restoration company shared their report with the owner that installed the slabs and the owner of the company that installed the slabs replaced them. I never write reviews but Tuccerri is not a credible company and I want to save another person from getting screwed by these 2. I would highly recommend going elsewhere.

Excellent. Paul was on-time, personable, did very nice work, spoke concisely, showed me a quick maintenance strategy, and was honest in telling me I didn't need annual sealing done.

unknown

Paul Tucceri is an excellent craftsman.  First of all, he does what he claims; the crack in my granite counter top almost made me replace the entire thing (at a cost of $5,000). He spent a few hours with it, and although the crack hasnt dissapeared, it is hard to see where it is. Paul then cleaned and sealed the entire counter top to make it looks like new (he used many tools including a buffer, stripper, cleaner, fine steel wool, and sealer). Other contractors will only slop on a sealer, wipe it in, and expect to get paid.
He knows a lot about stone, marble, and granite, having been in the business for decades.  I would have him back in a second to do other work in my house.