Frank's Heating Service
About us
Frank's Heating Service is a customer focused heating and air-conditioning company that was originally started in 1981. Located in Tewksbury, MA, we employ highly trained people whose goal is to make our company the best service company in Eastern Massachusetts and Southern New Hampshire. From the professionalism of our sales engineers, to the dedication of our field personnel, we are dedicated to delivering you the best. We take our responsibility very seriously when you place your trust in us. We pledge to always tell you up front what your cost will be to complete your job correctly. We make it a point to go over any details or limitations of the proposed system that will affect your enjoyment of the end result. You are told exactly what to expect up front. Compare our guarantee with the limitations, fine print and exclusions other companies tend to use to back their work today .
Business highlights
Services we offer
Air Duct Cleaning, Appliance Repair – Large, Dryer Vent Cleaning, Heating & A/C, Metal Fabrication & Restoration, Water Heaters
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 60% | ||
| 40% | ||
| 0% | ||
| 0% | ||
| 0% |
I have used Frank's Heating for both my furnace and AC installation. The technicians are fine but their "customer service" is awful. The salesman we dealt with both times never answers his phone and rarely responds to emails. One of the women who answers the phone gets all her facts wrong. She initially told me I did not need to have my AC unit serviced until the 10-year warranty ran out.
Then a few weeks later when I received the official warranty in the mail, it stated that it was only valid if I had Frank's do an annual checkup. When I called to ask which was the case, she initially said the letter that came with the warranty was just a "form letter that was sent to all customers." Then she asked someone else and they said the letter was accurate (so what she had told me initially was wrong--I do have to have the annual checkup for the warranty to be valid).
Finally, they offer a Preferred Customer program for those who have annual checkups for furnace and AC done by them. You save a whopping $5.00 per year if you are a Preferred Customer!
Licensing
State Contractor License Requirements
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