Gene Hardy Flooring

"Let me start this with a hand written note directly from this customer '' George & Paul we think that you did a fabulous job with the tile. Thank you so much for your patience. Thank you for caring and your expertise. [Member Name Removed]" This customer was very nice but a little confused through the entire process. On the day of installation we showed her the tile that we were installing and she confirmed it was what she had picked. Half way through the installation of the shower walls she stopped the job because she no longer liked the tile she selected. Several people from my store worked with her to try to select new tiles and we even brought in new samples to try to make her happy. The customer chose to move forward with the install of the original tile after several weeks because she was on vacation. This customer selected a tile with high variation (White Carrera Porcelain tile). We had to order 3 additional cases of tile (at no additional cost to the customer) and removed several tiles from the shower that she thought had too much color variation. This job took additional time to install because of the customer and her indecisiveness not because of anything that we did. We bent over backwards to make this customer happy and even re-grouted part of her other bathroom for free! This shower came out beautiful and matches her home perfectly, we left her home as clean as it was when we arrived considering there was construction taking place in the home. We were hired by another contractor to do this job and we stayed in communication with them through the entire process and the customer was kept in the loop during this entire process. We are a small family owned and operated business and we strive to make every customer happy. I have to say I am shocked that this customer submitted a negative review after the quality job that we did and the hand written letter that was left for my installer when the job was done!"