Find top-rated Pros in your area
Enter a zip code and get matched to businesses near you.
Mr. Appliance of Central MA
Appliance (Major Electric Appliance) - Install or Replace, Fridge, Freezer or Ice Maker Repair or Service, Appliance (Smaller Size) Installation and Replacement,
About us
Mr. Appliance specializes in appliance repair and maintenance to keep your appliances in peak working condition. But repairing your appliances is only part of the job. Our goal is to deliver superior service by taking extra steps to protect your home and become your preferred appliance repair expert. Calling Mr. Appliance ensures: * Prompt, efficient attention * Our "leave no trace" clean-up commitment * A solid quote before the service begins - no surprises * Courteous and skilled in-home service professionals * Never an over-time charge - we charge by the job, not by the hour * All work & parts guaranteed Mr. Appliance is locally owned and operated and is part of the largest and fastest growing full service appliance repair company in the world. When your appliances are in need of repair, contact the appliance repair experts at Mr. Appliance.
Business highlights
Emergency services offered
14 years of experience
Services we offer
All major household appliances including refrigerators, dishwashers & ovens/ranges/stoves., dryers, freezers, garbage disposals, ice machines, ice makers, microwave ovens, trash compactors, vent hoods, washing machines
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Reviews
3.223 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 52% | ||
| 0% | ||
| 4% | ||
| 4% | ||
| 39% |
Showing 1-23 of 23 reviews
David L.
Mar 2019
This is the worst company I have ever had to deal with customer service-wise. They openly mocked me on the phone and could not have cared less about customer service. When I asked for the name of the supervisor he lied to me, as he knew I was leaving a negative review. Then he actually tried to make fun of me for having to work on a Friday, when he was getting out to enjoy his day in 40 minutes. He told me his name was Raymond, however his name is Ryan Casey. This company contracts thru Lowes and I'm sure that's how they get most if not all of their business. Their reviews everywhere are horrible. The office staff is all people who just either hate the jobs they have, or just don't want to work anyway. I don't expect many people hire these clowns independently, but you should AVOID AT ALL COSTS!
Gerard P.
Oct 2018
Miserable, their promised work was never completed, problem itself was mis-diagnosed, lack of progress extremely poorly communicated, return of pre-paid funds ($95home visit & diagnosis; $140 parts prepaid by check) to date Still Not been made AFTER numerous requests and allowing reasonable time. This screwed up business lead to my household to having to wash dishes by hand for ONE + MONTHS!!!!!
Justin R.
Apr 2016
This is really a 2-part review:
1. The technician who came to our house was on-time, and did his job with minimal fuss. He was honest and efficient. There is absolutely nothing wrong with him. He came to the house twice, first to diagnose, then a week later to fix. Now our fridge works wonderfully.
2. From a customer service perspective, my experience with Mr Appliance is one of the worst I have ever dealt with. The company randomly canceled our appointment without telling us. When I called for a time, I was told there were no techs in the area today and they would have to come the next day.
When I inquired why my appointment was being blown off, the customer service rep scoffed it off and made the next appointment. No apology. No explanation. Nothing. My wife and I moved things around so that we could accommodate their 8-5 timeframe, and were told in no uncertain terms that our time wasn't valuable. The man I spoke to on the phone claimed to be the manager of the Sutton office when I asked to speak to his boss. It's entirely possible he was just some buffoon lying to me, but if he was telling the truth, that speaks volumes about the quality of customer support that place gives.
When I tried calling again a week later to confirm, I was placed on hold for a half hour and then disconnected. This happened twice. My recommendation, if you are directed to Mr. Appliance by Whirlpool or any other large appliance company, is to ask for another company. Yes the problem was fixed. But the service and support from their office is disgraceful.
1. The technician who came to our house was on-time, and did his job with minimal fuss. He was honest and efficient. There is absolutely nothing wrong with him. He came to the house twice, first to diagnose, then a week later to fix. Now our fridge works wonderfully.
2. From a customer service perspective, my experience with Mr Appliance is one of the worst I have ever dealt with. The company randomly canceled our appointment without telling us. When I called for a time, I was told there were no techs in the area today and they would have to come the next day.
When I inquired why my appointment was being blown off, the customer service rep scoffed it off and made the next appointment. No apology. No explanation. Nothing. My wife and I moved things around so that we could accommodate their 8-5 timeframe, and were told in no uncertain terms that our time wasn't valuable. The man I spoke to on the phone claimed to be the manager of the Sutton office when I asked to speak to his boss. It's entirely possible he was just some buffoon lying to me, but if he was telling the truth, that speaks volumes about the quality of customer support that place gives.
When I tried calling again a week later to confirm, I was placed on hold for a half hour and then disconnected. This happened twice. My recommendation, if you are directed to Mr. Appliance by Whirlpool or any other large appliance company, is to ask for another company. Yes the problem was fixed. But the service and support from their office is disgraceful.
Nicholas M.
Apr 2016
Mr. Appliance came to my home 3 times to fix my Bosch dishwasher. On the third visit, at a cost of over $500 they replace several parts and indicated that all was well. About a week later the Dishwasher was leaking again and no longer working. I called them 3 times with either no response or I was told someone would call back and finally they simply refused to return and make the repair at all.
Kendra P.
Mar 2016
unknown
Gail H.
Dec 2015
unknown
Mike S.
May 2015
This place is a joke. The tech who was really nice and was able to fix our dryer but was not able to find a leak in our washer machine despite it dumping water sporadically all over the floor. The tech was extremely clear on the action he was going to take to report the issue but instead reported that no problem was found. I called repeatedly to try and discuss this with Mr. Appliance and after over a dozen messages, neither the tech of the owner has called me back to date. Will they finally be honorable and reach out after seeing this review? Probably not. Do not do business with these people. They do not stand behind what they say and have zero accountability. A 5 minute callback could have resolved this but instead I have to now seek other means to escalate it. Disgusting experience!
Response from Mr. Appliance of Central MA
"Thanks for the feedback. Here is Mr. Appliance's side: Tech notes from 02.17.15:customer says washer is leaking could not find a leak told customer to keep a eye on it i have to come back for parts on dryer maybe we can find it then Tech Notes from 04.03.15: same thing as washer ran dryer thru three diff cycles and found no noise i changed the rolers and pulley the last time i was here again re dispatch if they call back cant find anything wrong Tech Notes from 04.07.15: did not find leak ran washer filled washed and drained 3 times and found no leaks if they call back we will have to re- dispatch cant find anything wrong Mr. Appliance's has sent a technician to the home 3 seperate times and found NO LEAKS. We did try and do our due deligince but unfortunately we did not see what the customer was seeing."
Carla P.
May 2015
He was very friendly, arrived on time and very professional.
Bradley K.
Mar 2015
Very happy with the Service. I called this morning and they had someone come out this afternoon. The tech (John) was very polite and had the part needed to fix the problem with my 4 yearold Viking dishwasher. He also repaired the maker on my Viking refrigerator. Cost a little more than I would liked, but it was repaired the same day I called to it was worth it.
Alan L.
Mar 2015
Had a cooling issue with a Sub Zero wine unit. Mr. Appliance came and installed a thermostat of some kind. Everything was smooth had to send two guys out cause of the size of the unit. I was nervous about the floors but they were protected and I have no issues. Very happy with service will use again!
Patricia L.
Mar 2015
I wasn't very happy with them. The first guy came and said there is nothing wrong with my dishwasher or with the refrigerator, but there was. There was a problem with my refrigerator and my dishwasher.So I called back and argued with the manager not to send that guy again and he sent somebody else. It took a few days for the manager to get back to me. The second person who came was pretty good. His name was John Paul. He fixed my refrigerator. I wasn't getting any ice, but I still have an ongoing problem with my dishwasher. I wanted them to pull the dishwasher and see what is leaking out. But nobody would do that. They don't want to scratch my floor. Well, my floor is buckling. So, as a matter of fact, I am waiting for plumber to come. I am very unhappy. My dishwasher is leaking downstairs and I spent over 300$ with these people. They were supposed to give some kind of a discount because I was with Angie's, but he did not give any discount. I would not recommend them.
Amy P.
Mar 2015
I called the office to schedule a service visit. With all the snow I had expected to be told they were not making calls and I would be placed on a list. To my great surprise, I was scheduled to have a home visit within the week! The service technician displayed a high regard of my personal belongings by placing shoe covers on, having the tools needed and cleaned up as though he was never here. The company had a great supply of parts so there was no waiting for parts to be delivered. I will definitely use Mr. Appliance for any future appliance installations or repairs.
Derek A.
Feb 2015
unknown
Response from Mr. Appliance of Central MA
"It is unfortunate for Mr. Appliance but some of these customers who are through a 3rd Party distributor, warranty, or contract think that Mr. Appliance is responsible in the entire process. However, we are not! This is what happened in this case. Customer has a 3rd party contract (Consumer Priority Service) who dispatched Mr. Appliance to his home, we then diagnose the issue and send all information back to the 3rd Party contractor to make a decision to repair or replace. One the decision is made (no eta they tend to drag their feet) to repair the 3rd party contract then purchases parts and ships to Mr. Appliance. We have ZERO control over overnight shipping, 2nd day Air, etc. The extended contract depicts all of this to keep pricing low. Once we receive the part could be anywhere from 7-14 business days we then schedule an appointment for installation. In the mean time the customer is calling our facility looking for updates that we can't give them. Bottom line is stay away from extended contracts working with us directly can improve your chances. Also, in regards to damaged property at this particular customers home customer signed a damage waiver, we made he/she aware of the prior damage, they also signed our no fault claim not holding Mr. Appliance responsible. Customer had previous damage per our comments from the drawer dragging across his floor. This was a customer caused damage."
Enrico C.
Dec 2014
unknown
Jonathan T.
Sep 2014
unknown
Daniel T.
Jul 2014
A bad experience overall. The serviceman came 3 times in total. First one is for inspecting the broken part, the second and third time they bought the wrong parts and tried to install them after opening the range. My range is now not even reinstalled properly and I still have a broken cooktop. When I called them again checking when they can order the right part and finish the repair, they refuse to come back again saying they cannot get the right part and don't want to spend anymore time. I am very disappointed that they started the work and did not finish it and gave up leaving the customer with the broken appliance without the courtesy of even a call back and proper response.
Edward D.
Oct 2013
Fixed the rotation problem, explained exactly what was needed in an easy-to-understand way, came late Friday afternoon so we did not have to do without the dryer over a weekend. I'd use their services again without question.
HIlary A.
Sep 2013
I was hesitant at first to use "Mr. Appliance" because their name made me think of chains such as Roto-Rooter that will hire just about anyone and charge you the same price regardless if it's a new hire or sometime with years of experience..but when I called Percy's (where I bought the fridge) to inquire about warranty service, they stated that they no longer had in-house repairmen, but that essentially the same people were working for Mr.Appliance, who they now use for warranty work. It was true, the gentleman I spoke with at Mr.Appliance had worked for Percy's for 20 years, and was friendly and knowledgeable. Turns out my warranty didn't cover power surges (advice to all..put your fridge on a surge protector just like you would your computer or any other electronic device!), but they ordered the part for me (approx $125, included in total cost) and had it delivered and installed within the week. I can't recall their exact labor pricing, but I remember thinking it was reasonable for the time they spent at my house..they even pulled out my broken dishwasher and took a look at the wiring and waived the $50 diagnostic fee (just got that replaced, now, on to the roof :) The two men who did the work were friendly, punctual, and worked well as a team. They were obviously professionals who knew what they were doing. Haven't had a problem since, and my fridge just survived another big surge thanks to the surge protector I installed at the workmen's urging!
Olga S.
Jul 2013
It was worth to fix than get a new one. Mr. Appliance of Central MA responded quickly and had an operator after hours that was available to take the call. I thought that was a very nice touch. They were available the next day. I was very pleased with everything.
Karen B.
May 2013
everything went well from the time I called to have my washing machine repaired until they came out to fix it.
Debra L.
Mar 2013
Mr. Appliance came to fix noise in washer.... spent time diagnosing
Linda M.
Feb 2013
I would not ever ever have them come back again. The representative didn't find the problem which was a simple solution, found a complicated solution and then was not treating my tenant very nicely. He was just out of line. He said that I had to take the case that was around the washing machine or dryer down so that he could remove it from the top which was justifiable thing but he didn't check what the settings were where or the fact that my tenant hadn't ever emptied the dryer went and that was caused the problem, so it was sort of like check first to see if the machine is plugged-in that sort of thing but he didn't. He's just inappropriate with her. I chased him out of the house but he didn't charge me. His diagnostic work sucks. I just didn't get along with him. He came right out with the schedule.
Response from Mr. Appliance of Central MA
"At Mr. Appliance we back ground check and drug screen all employees. We apologize if any of our technicians came across as inappropriate that is not our policy or intentions. We do have on file that the technician was there for 41 minutes and was unable to pull the dryer out of a built in cabinet so checking voltage at the plug and or vent was very difficult. We did not charge this customer because we even felt we did not provide exceptional service to this customer, we will not overcharge our customers or charge simply to walk in the door! If we didn't provide you a proper diagnose we will not charge our customers and that happened in this case. We appreciate all feedback both positive and negative and will use this information to better train our technicians in the future. Thanks Matt Mr. Appliance"
Karen B.
Mar 2012
I came into the office this morning and noticed that there was a big wet stain underneath the washing machine. It appeared the water was coming from under the machine. I have a residential cleaning company and we use the machines to clean the soilded rags. We are dead in the water without a washing machine. Laundromat is option but not convenient.
I called a local appliance repair and got voicemail, This was urgent and I wasn't waiting for "someone" to call me back. I googled appliance repair and came up to Mr. Appliance. it said on the website that they always answer their phones and can even provide same day service. Well what did I have to loose other than a trip to the laundromat. Lo and behold someone did answer and they were able to fit me in today. I am a happy woman. I have 10 bags of dirty rags to clean but at least it is fixed and in a timely manner!
The tech that came out was very professional, neat in appearance and over all pleasant. I would definitely use this company again as they are top notch in customer service. Being in the customer service business I appreciate other businesses that strive for the same standards I do. Namely always always answer your phone!
I called a local appliance repair and got voicemail, This was urgent and I wasn't waiting for "someone" to call me back. I googled appliance repair and came up to Mr. Appliance. it said on the website that they always answer their phones and can even provide same day service. Well what did I have to loose other than a trip to the laundromat. Lo and behold someone did answer and they were able to fit me in today. I am a happy woman. I have 10 bags of dirty rags to clean but at least it is fixed and in a timely manner!
The tech that came out was very professional, neat in appearance and over all pleasant. I would definitely use this company again as they are top notch in customer service. Being in the customer service business I appreciate other businesses that strive for the same standards I do. Namely always always answer your phone!
Response from Mr. Appliance of Central MA
"Thank you for choosing Mr. Appliance!! We were glad that we could meet all of your needs and look forward to assisting you with any appliance repair or installation needs that you might have in the future. We appreciate the excellent feedback that you left and will be sure to pass it along to our technicians who deserve the recognition. Thanks again."
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Mr. Appliance of Central MA is currently rated 3.2 overall out of 5.
Mr. Appliance of Central MA accepts the following forms of payment: CreditCard
No, Mr. Appliance of Central MA does not offer free project estimates.
No, Mr. Appliance of Central MA does not offer eco-friendly accreditations.
No, Mr. Appliance of Central MA does not offer a senior discount.
Yes, Mr. Appliance of Central MA offers emergency services.
No, Mr. Appliance of Central MA does not offer warranties.