BMW of Sudbury

They give excellent service and have offered a loner in the past. Brian is my service agent and he is super. They have a nice waiting room with coffee and pastries. I would highly recommend them to anyone.

I just like taking my car to a BMW dealer. They are very accommodating with times and giving you a rental if needed. Very nice. It is a little expensive.

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It’s a brand new car so everything is under warranty. I think they are great. I love them. I think their service is tremendous.

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Having a USAA buy voucher made it completely hassle free. This BMW dealer is one of the few in New England that services USAA members. If you are a USAA member, get your voucher and head over. Tell Eric you saw this on Angies. And enjoy the shopping, personable, warm and caring service. Took me 5 months to make up my mind. And they hung in there every step of the way!

service went well
car ready on time
car complimentary wash
free loaner car

Almost every time I bring my car in for service they fail to finish the job or do something well below my expectations. I'll give a couple examples:
I had a vibration noise in my exhaust system. I brought the car in and they determined a muffler was making the noise. They were happy to replace the muffler. When I got the car back the exhaust pipes didn't line up with the bumper. I brought the car back, they realigned the tips and returned it to me. I'm not sure now if it was so much better that i was satisfied at the time, or if it moved, but i had to go back in a third time. I pick it up the third time, while it was in for a recall, and I can easily see a hose hanging underneath the car, they forgot to reconnect the vacuum line for the exhaust valve. Not that big a deal, but it's a recurring issue of lack of attention to detail that I have seen from them over the years.
My car was experiencing the "waste gate actuator rattle" that was outlined in a BMW TSB. They were happy to replace the turbo's under warranty. This time I left the dealership and got about halfway home and received a "reduced engine power" warning, I pulled over and discovered that they had forgot to reconnect my intake blow-off valves. Once again, not a big deal and a two second fix but I expect a BMW dealership to have the attention to detail that you may not receive at a typical shop.
I could go on. They are typically nice and provide a rental or loaner car free of charge, but I would expect nothing less when you purchase a 50k dollar car. They always turn the car around in a timely fashion, which is probably why the jobs are left incomplete. If there was another dealership that wasn't an hour out of my way, I would have dropped them years ago.

Overall, the job wasn't to my satisfaction. The issue got resolved, but I thought it could've been resolved better. Every time I go in, it seems like they don't value my time. The car was in there for a week while I was on vacation. They didn't offer to give me a loaner car or anything like that. They found a ticking sound in the engine. When I picked up the car, there was an oil smell. I drove it for the following week and kept smelling oil. I called them three days after I picked the car up, and they didn't seem to be concerned. I brought the car back in for a day, and they found the problem and fixed it. They should have been able to catch the oil smell ahead of time.