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TLC Home Cleaning LLC

House Cleaning, Window Cleaning

About us

At TLC Home Cleaning, our staff is dedicated to reducing the stress of "having to do it all." We want you to come home to a home that looks great, so you will feel great, too. First, we use only green supplies and organic cleaners. We leave your environment better than when we got there. Second, we allow you to spend your time doing what you want, without the stress of "having to clean". Lastly, we're happy to work with you to find a plan that is most convenient for you. Whether weekly, bi-weekly, monthly, holidays or one-time only, let TLC Home Cleaning take care of making your home, office, business, or even the environment you want to be in, not the one you have to be in.

Business highlights

18 years of trusted experience

Services we offer

House Cleaning

Amenities

Free Estimates
Yes

Photos of past projects

Reviews

4.732 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
81%
4
9%
3
3%
2
3%
1
3%


Rating CategoryRating out of 5
quality
4.8
value
4.3
professionalism
4.8
responsiveness
4.9
punctuality
4.9
Showing 1-25 of 32 reviews

Erik L.
02/2018
5.0
house cleaning
  + -1 more
Well, they were fast efficient and tidy, did really well and would hire again soon!
Description of Work: House cleaning / organizing

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Erik L.
02/2018
5.0
house cleaning
  + -1 more
They were great, confirmed beforehand and were very punctual. Lola's got to things we would never think of and were super professional. This was the first time we've ever got cleaning services, we were embarrassed as our house was bad and they stayed late, honored the deal, and were super friendly. Our oven (pictured) was awful after a lot of frying and they cleaned it great. They are a family business- they know everyone they send unlike a big company and I would have expected to pay $100-200 more for the service that we got, definitely would recommend and have them come again.
Description of Work: Our house needed a good cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Marcy J.
09/2017
5.0
house cleaning
  + -1 more
excellent job
Description of Work: total house cleaning

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
3.0

Yes, I recommend this pro

Holice T.
08/2017
1.0
house cleaning
  + -1 more
Not well. More hours taken than estimated with no discussion. Work had to be done over.
Description of Work: General cleaning

Rating CategoryRating out of 5
quality
2.0
value
4.0
professionalism
3.0
responsiveness
5.0
punctuality
5.0


Holli T.
07/2017
5.0
house cleaning
  + -1 more
Stellar - such a great job! As a new mom and working full time - they really help to get the house in the best shape so I can play and spend time with my baby! Priceless
Description of Work: Full house cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Kele P.
10/2016
5.0
house cleaning
  + -1 more
Sam did a great job.
Description of Work: Just purchased a home and needed general cleaning--floors, window sills, etc.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Elaine C.
06/2016
5.0
house cleaning
  + -1 more
unknown
Description of Work: A crew of 6 ladies arrived on time and worked very efficiently to clean a rental property that had been trashed. I could not believe that it was the same place by the time they left. It is now ready for the next tenants, and I can say I will definitely be using this service again.
Rating CategoryRating out of 5
Yes, I recommend this pro

Lisa C.
02/2016
4.0
house cleaning
  + -1 more
I did not use them. They estimated it to be $1000. They were extremely professional. The person was extremely responsive, professional and nice. I really liked her but her prices were really high. The quote was quite detailed. I liked her. She's good.
Description of Work: I had TLC come and give me an estimate for cleaning my house to prepare for a sale.

Rating CategoryRating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0


Barbara S.
12/2015
5.0
house cleaning
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$120

Rita M.
11/2015
5.0
house cleaning
  + -1 more
Excellent - prompt - professional competent - very pleasant.
Description of Work: Thorough house cleaning.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$800

Elaine C.
11/2015
5.0
house cleaning
  + -1 more
Excellent! They were prompt, polite, and very thorough. I kept checking on areas that I thought they might have missed but they got it all!
Description of Work: 4 women came in and did a deep/Fall cleaning of my home after we had had some renovations done.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$600

Carl B.
10/2015
2.0
house cleaning, window cleaning
  + 0 more
The quote for doing the cleaning was $1800.00. Way over priced.
Description of Work: Met with Tammie to receive an estimate for a deep cleaning which included laundry and windows.

Rating CategoryRating out of 5
value
1.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$1,800

Catherine C.
07/2015
5.0
house cleaning, window cleaning
  + 0 more
On time , did a thorough job, worked non-stop and showed they had a process/ method to everything they did. Windows were like new, really sparkled. Nice work on the floors as well. Great camaraderie among-st the staff as they worked. Thank you.
Description of Work: They cleaned the main floor of house including 3 bedrooms, living room, dining room, kitchen and oak floors. Windows throughout the house.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$620

Devon M.
04/2015
5.0
house cleaning
  + -1 more
unknown
Description of Work: They provide me with bi-weekly home cleaning. It takes about three hours and the house looks amazing every time.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Cynthia P.
10/2014
4.0
house cleaning
  + -1 more
The kitchen and bathroom were done VERY WELL.
Description of Work: Move-in cleaning of 4-rm house. House was unexpectedly filthy, they only were able to thoroughly clean the kitchen and the bathroom before the paid time ran out.

Rating CategoryRating out of 5
quality
5.0
value
2.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

$360

Christa M.
07/2014
5.0
house cleaning
  + -1 more
I'm in the process of putting my home on the market. I called TLC after talking with and getting an estimate from another vendor. Tammie, the owner was extremely responsive and within a few days, came to my home to assess the work needed. Back at the office, she completed a thorough, documented scope of work for my review and approval. We scheduled the work for that coming Saturday. On Saturday, eight workers arrived with cleaning supplies and great attitudes. They were professional and cordial. They each had a section of the house to work on and they all did a fantastic job. Surfaces such as the recesses of paneled doors, chandeliers and walls were wiped down or deep cleaned depending on the need. The workers used toothbrushes where hard-to-reach or corner areas existed. When they were done, the areas they worked looked as good as they did when I first moved in 15 years ago. T.L.C. did such a good job that I will be using them for routine cleaning until at least the house is sold.
Description of Work: Deep cleaning of home.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,152

Christine A.
10/2013
5.0
house cleaning
  + -1 more
Excellent cleaning, very thorough and would highly recommend.
Description of Work: 4 hours of cleaning.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$128

Kirsten J.
09/2013
5.0
house cleaning
  + -1 more
They clean the first floor for of our home and they always do a great job. I have two small boys, a dog, and a cat so we have plenty to keep them busy for the time they are here. I have been using them now for almost three years and have never been upset with the job they do. I'm not necessarily a 'green' person and don't insist on green products but whatever products they use always leave things clean and smelling great! One of my quirks include: I don't provide our house key to them (or any one outside of our family), so my husband works from home several days a week and they come every other Friday when he is here. If he cannot be here and I cannot be here, then we cancel. This means that I have had to cancel last minute several times but honestly...they are always understanding and accommodating.
Description of Work: They clean the first floor of our home. (I prefer not to have strangers cleaning our rooms- I take care of that myself.)

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$90

Danielle D.
06/2013
5.0
house cleaning
  + -1 more
I was so, so sick when they came. I hid in my room while they did all the work and they were absolutely wonderful. Courteous, professional, and nice. They were surprisingly quiet, on top of everything else. I fell asleep twice! They do charge more than others in the area. However, their work is stellar and their products are safe to use around my pets and the baby that visits my house. You get what you pay for!
Description of Work: Spring cleaning.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$30

Kathleen B.
11/2012
5.0
house cleaning
  + -1 more
The team was on time and worked steady on a very dirty basement. They finished early. They were very professional and asked if I needed certain other areas cleaned that I had not foreseen.
Description of Work: They cleaned basement of my parents home. Cleaned walls, floors and cabinets.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Ira S.
11/2012
5.0
house cleaning, window cleaning
  + 0 more
I called TLC after finding the companion Angie's list. We live 40 miles away and We had a rental house which needed to be cleaned from top to bottom, in time for a Nov 1st move-in. Tammie was wonderful. She returned my call promptly and arranged to meet us at our convenience to give us a quote. She was helpful, offered suggestions and options and was a pleasure to work with. The night before the scheduled cleaning, the team leader Stephie called to confirm the scheduled cleaning, and Hurricane Sandy had hit our area. At 6 am on the day of the schedule cleaning, I saw on line that there was a power outage in the area. I contacted Tammie to let her know that there may not be power. She reassured me that someone would go over to the house to check and told me me not to worry. The communication was great! She let me know that there was power and Stephie called later to reassure me that they were there and cleaning the house. Wen I walked in to the house a day later, it was so clean, so perfect, with little touches that showed how careful and thorough they were. I am so pleased with their service, I will use them again and will tell everyone how wonderful Tammie is to work with and what a fabulous job TLC Homecleaning did for us. I highly recommend them.
Description of Work: Housecleaning, including washing bed linens and remaking beds, washing two, 9 foot sliding doors/windows and two 6 ft sliders, inside and out.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

Erin C.
10/2012
5.0
house cleaning
  + -1 more
Very good, professional service.
Description of Work: I used TLC home cleaning for about a year after the birth of my fourth child. They did a wonderful job, they would clean the house once a month. The owner is great, very professional. All of the people that came out to clean were on time, efficient, and very professional. I would use them again in a heartbeat as my budget allows!

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Susan C H.
07/2012
5.0
house cleaning
  + -1 more
They have always addressed to concerns, and are flexible if I need to change the day or time.
Description of Work: House cleaned using only organic and non-toxic products. They have been providing the service for past 2 years, and charge around $130.00.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Robert H.
04/2012
3.0
house cleaning
  + -1 more
At first he liked the service but shortly after they sent someone new who improperly cleaned the stove and sink, leaving a lot of marks and scratches. TLC offered to replace the stovetop on a blue-book value, but they felt the damage to the sink was not worth repairing. As a result, my father is spending $600 to $1000 to replace the stove top and is now cleaning the house himself. They cancelled their service before we could fire them.
Description of Work: We hired TLC to assist my 80-year-old dad who just put my mom in a nursing home.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
3.0
responsiveness
3.0
punctuality
4.0


Response from TLC Home Cleaning LLC
The member accused my cleaner as using his copper scrubbing pad on his toaster, sink and stove. I went over to access the appliances. What I found was normal scratches for years of use in the sink, circular scratches around all four burners on the stove top and scratches on the top of his toaster. I called the member's plumber to assess the sink. The plumber called me back and agreed that this was from normal wear and tear for a sink of that age. The stove had scratches around all four burners. However, we do not use any abrasive pad/product on any stainless steel appliances. I tried to reason with the member that if my employee did use his copper pad on the first burner they would have definitively noticed that it was scratching and certainly would not continue on the other three burners. But, the member was convinced that my employee had scratched his stove top. I did offer to compensate for the stove top and he asked me to give him $300.00 toward a stove top of his choice as the stove top he had was not being manufactured any longer. After a week went by, and after the plumber assessed the sink, the member called me and stated that he used the copper pad on the toaster to prove it was the same scratches. At this time I had to make the difficult decision that we were not the right cleaning company for him. I sent him an apology letter along with compensation that he asked for to help replace his stove top.

Seth D.
04/2012
4.0
house cleaning
  + -1 more
The price and date are kind of guesstimates as I'm entering the review quite some time after actually using the service. I hadn't used a cleaning service before and remember being shocked by the price. It was almost what I charged in rent for a month. That said, TLC was professional, punctual, and the apartment was spotless when they were done. If I needed an apartment cleaned like this again and didn't have the time to do it myself I would definitely use them again.
Description of Work: Cleaned a 600 sq. ft. 1BR apartment after a messy tenant moved out to prep for a new arrival.

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500
    • 1(current)
    • 2

Contact information

62 Shepard Road, Sturbridge, MA 01566

http://tlchomecleaning.com

Service hours

Monday:
9:00 AM - 5:00 PM
Tuesday:
9:00 AM - 5:00 PM
Wednesday:
9:00 AM - 5:00 PM
Thursday:
9:00 AM - 5:00 PM
Friday:
9:00 AM - 5:00 PM
Saturday:
9:00 AM - 5:00 PM

Licensing

Bonded

Insured

No License Required for Trade

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

House Cleaning,
Window Cleaning

FAQ

TLC Home Cleaning LLC is currently rated 4.7 overall out of 5.

Monday: 9:00 AM - 5:00 PM

Tuesday: 9:00 AM - 5:00 PM

Wednesday: 9:00 AM - 5:00 PM

Thursday: 9:00 AM - 5:00 PM

Friday: 9:00 AM - 5:00 PM

Saturday: 9:00 AM - 5:00 PM

Yes, TLC Home Cleaning LLC offers free project estimates.
Yes, TLC Home Cleaning LLC offers eco-friendly accreditations.
No, TLC Home Cleaning LLC does not offer a senior discount.
No, TLC Home Cleaning LLC does not offer emergency services.
No, TLC Home Cleaning LLC does not offer warranties.
TLC Home Cleaning LLC offers the following services: House Cleaning

Contact information

62 Shepard Road, Sturbridge, MA 01566

http://tlchomecleaning.com

Service hours

Monday:
9:00 AM - 5:00 PM
Tuesday:
9:00 AM - 5:00 PM
Wednesday:
9:00 AM - 5:00 PM
Thursday:
9:00 AM - 5:00 PM
Friday:
9:00 AM - 5:00 PM
Saturday:
9:00 AM - 5:00 PM